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Coupon from newsletter not working

 
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Coupon from newsletter not working - 9/30/2012 5:15:55 PM   
AzMike

 

Posts: 5
Joined: 1/25/2005
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Tried purchasing Decisive Campaigns: Case Blue using coupon from newsletter.

Keep getting message that "A valid coupon must be entered"

What is a valid coupon?

Mike
Post #: 1
RE: Coupon from newsletter not working - 10/1/2012 9:27:57 AM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
This is the correct coupon. Can you try again and make sure there are no leading or trailing spaces. Lots of people have made use of it already so we know they are working.

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Director
Slitherine Software
Website http://www.slitherine.com

(in reply to AzMike)
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RE: Coupon from newsletter not working - 10/1/2012 4:29:29 PM   
AzMike

 

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Not working for me. And I have entered coupon codes before. I know cut and paste doesn't always work. So I manually type in code and still no joy.

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Post #: 3
RE: Coupon from newsletter not working - 10/1/2012 5:47:03 PM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
They only work for the specific game they are setup for and they seem to be fine here so not sure what to say :(

Can you take a screenshot of the issue and send to the helpdesk and we'll try and work it out.

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Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

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RE: Coupon from newsletter not working - 10/1/2012 6:19:53 PM   
AzMike

 

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I understand, Iain. In cases like this I always assume user error when it works for 99% of users.




Attachment (1)

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Post #: 5
RE: Coupon from newsletter not working - 10/1/2012 8:43:06 PM   
doomtrader


Posts: 5320
Joined: 7/22/2008
From: Poland
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There is coupon in the newsletter?
Awesome!

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Post #: 6
RE: Coupon from newsletter not working - 10/2/2012 1:09:50 AM   
Rick

 

Posts: 12057
Joined: 4/20/2000
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I had the same problem and I've forwarded included a screenshot in my helpdesk ticket. I notice that a couple of others have a coupon code that is a different format than what is shown above (which is the same format that my code is in).

Thanks
Rick

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Post #: 7
RE: Coupon from newsletter not working - 10/2/2012 9:32:19 AM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
Can you send this screen and your email address to helpdesk so we can investigate.

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Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

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Post #: 8
RE: Coupon from newsletter not working - 10/2/2012 6:51:31 PM   
wodin


Posts: 7850
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Blimey AZMike someone could nick your coupon code now...

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Post #: 9
RE: Coupon from newsletter not working - 10/3/2012 8:34:15 PM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
These have all been resent and that code wasn't working as a result of the server glitch. Don't you love technology!

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Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

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Post #: 10
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