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All Forums >> [Current Games From Matrix.] >> [Ancients] >> Field of Glory Series >> Tech Support >> Updates Page: [1]
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Updates - 9/23/2012 5:31:56 PM   
apf51

 

Posts: 8
Joined: 9/23/2012
Status: offline
Hi
Bought FOG yesterday, When trying to update the download gets to 100% then I get the message

File1- an error occurred when downloading information from the server

Have tried 3 times, even uninstalling and re-installing the game, but same result

any help would be very much appreciated

andy
Post #: 1
RE: Updates - 9/24/2012 10:14:01 AM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
Sorry you are having problems. Can you try downloading the file from the downloads section instead.

http://www.matrixgames.com/products/378/downloads/Field.of.Glory

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to apf51)
Post #: 2
RE: Updates - 9/24/2012 1:45:58 PM   
apf51

 

Posts: 8
Joined: 9/23/2012
Status: offline
Hi
Many thanks for the quick reply

I tried that but it didn't work either, do I need to install updates prior to 1.8 as well?

many thanks
Andy

(in reply to Iain McNeil)
Post #: 3
RE: Updates - 9/25/2012 9:53:55 AM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
This is a bit strange. The download page always works as its just a file on a server. There must be an issue with your connection or your machine. This is just a dumb file - there is no way it can fail other than a loss of connection. All patches are cumulative so all you need is this one. What is the file size after downloading? What is the new error message and it cant be the original one as that comes from the updater.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to apf51)
Post #: 4
RE: Updates - 9/25/2012 10:18:50 PM   
apf51

 

Posts: 8
Joined: 9/23/2012
Status: offline
Hi

I have uninstalled and re installed game, I downloaded the update 1.8.1 287mb zip file

ran update and on starting game get black screen with this message

util.GameStoppedException
1.8.1 2012 07 10 win
{No theme.}
{0}
uiplayer.htk.GraphicsArea.Paint o uiplayer.htk.GraphicsArea o uiplayer.gl.IGraphics
uiplayer.gl.DrawingArea.Event Render b o uiplayer.gl.DrawingArea
Window.Show o Window
gameinstance.Program.Run o gamestate.StateFactory o gamefixed.FixedFactory o gamelogic.LogicFactory o uiplayer.UIFactory o aiplayer.AIFactory o gameinstance.GameEngine
FieldOfGlory.Event Open o FieldOfGlory
Application. CallFunctionWithExceptionHandling o Application p
REALbasic. RuntimeRegisterAppObject o Application
NewAppInstance
Startup
REALbasic. RunFrameworkInitialization p
Main
main


hope this helps
regards
Andy

(in reply to Iain McNeil)
Post #: 5
RE: Updates - 9/26/2012 11:27:07 AM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
This is a very odd error - can you tell us your graphics card and OS. This error shouldn't be possible but it clearly is happening for you.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to apf51)
Post #: 6
RE: Updates - 9/26/2012 12:28:10 PM   
apf51

 

Posts: 8
Joined: 9/23/2012
Status: offline
Hi

Pc is a Cyberpower systems purpose built gaming machine purchased March this year

OS - Win 7 64bit home premium

graphics - dual 2 x 1gb GTX 560 16x NVIDIA

memory 8gb Kingston pc 1600 DDR3

CPU - AMD 8 core FX-8120 - overclocked by supplier

MBoard - Asus M5a99x EVO AMD 990x crossfire x chipset SLI supported

hope this helps to identify problem
regards
Andy

(in reply to Iain McNeil)
Post #: 7
RE: Updates - 10/2/2012 8:02:07 PM   
apf51

 

Posts: 8
Joined: 9/23/2012
Status: offline
Hi

Any idea yet what is causing the error message?
regards
Andy

(in reply to apf51)
Post #: 8
RE: Updates - 10/24/2012 2:41:45 PM   
apf51

 

Posts: 8
Joined: 9/23/2012
Status: offline
Hi

I presume by the lack of response that you dont know what is causing this error, am I stuck with a game that cant be updated or is there a solution to this problem? help appreciated

regards
apf51

(in reply to apf51)
Post #: 9
RE: Updates - 10/25/2012 9:04:41 PM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
Sorry for the late response. The engine is in redevelopment. The old code has been thrown away and developed from scratch. This means any bugs in the old code cant be fixed right now but we hope to release a much better version soon. The beta will be starting in the next few weeks. Anyone with the current version will get the new version for free.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to apf51)
Post #: 10
RE: Updates - 11/5/2012 5:23:34 AM   
warriusjr

 

Posts: 5
Joined: 9/27/2012
Status: offline
hi

waiting for your fix

great game

(in reply to Iain McNeil)
Post #: 11
RE: Updates - 1/27/2013 4:34:17 PM   
apf51

 

Posts: 8
Joined: 9/23/2012
Status: offline
Hi

Any update on this?

many thanks
apf51

(in reply to apf51)
Post #: 12
RE: Updates - 7/15/2013 3:00:58 AM   
apf51

 

Posts: 8
Joined: 9/23/2012
Status: offline
Nearly a year has past since my first post, still no solution posted, don't think I'll be buying from you guys again

apf51

(in reply to apf51)
Post #: 13
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