They made no effort to 'establish the facts of the situation'. Even when I explained the situation and offered to pay the rejected sum, they told me to bugger off.
U clearly havent worked in larger "sales" oriented cooperations. Assumption is that ppl are the floor arent to clever and that any one can/should be able to do that job. While this ofc isnt the said line, its how it works in pratice. So they construct manuals that said workers cant deviate from and if they do they get a slap on the wrist. Top management if alerted to such a situasion is ofc outraged at the lack of independant initiative while not understanding or caring that they infact have created the system them selfs.
How is that being a good merchant?
Its not, but see above.
BTW - The old, compromised card is long gone and I used a brand new card for this transaction, so it had nothing to do with protecting customers.
Yeah, but its the same name as on the old card, presumably. So u are blocked, periode. U have been labeled a "fraud" and then systems try to protect them selfs. Dont get me wrong i sympazise with ur situasion. U just caught in a bureacracy where independant thinking isnt "allowed".
Best advise i can give is talk to Erik Rutins. Let him know the full situasion and see if he cant figur out stuff with plimus. Else u will need to talk to some one higher up the bureacracy that is allowed to make decisions. Thats not even a sure thing, depending on that person u get hold of and as as an individual u have no leverage with the company. I would think Erik has a better chance, as he has more leverage,
I know ur mad at them and as said i understand that. Non the less u and ur wife has some of the "blame". U tho unwittingly toke some valid transactions back. Tho an error it had implications. Do i agree in those implications no, but if u see it from plimus's side. They have to try and protect them selfs from fraud too. This is the way, tho not a particular customer error friendly way.
< Message edited by Walloc -- 8/26/2012 10:31:59 PM >