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PBEM++ "Caseblue.exe has encounted a problem and needs to close"

 
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All Forums >> [New Releases from Matrix Games] >> Decisive Campaigns: Case Blue >> Tech Support >> PBEM++ "Caseblue.exe has encounted a problem and needs to close" Page: [1]
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PBEM++ "Caseblue.exe has encounted a problem and... - 8/5/2012 1:47:29 PM   
dmixer

 

Posts: 34
Joined: 7/17/2012
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I accepted a PBEM++ challange from user: Herbie and started the 2nd Kharkov scenario. It loads, but when I click ok to play my turn, a windows error pops up and says: "Caseblue.exe. has encountered a problem and needs to close."

Every.....freakin.... time.

Any work around for this?
Post #: 1
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/5/2012 5:48:32 PM   
Vic


Posts: 3655
Joined: 5/17/2004
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Standing ready to fix. But i need to pinpoint this exactly. Do you get this bug when pressing the 'accept challenge' button?, or after the 'scenario loading' popup and pressing 'start turn'? or after the scenario setup screen and pressing 'start game'

Please send me a copy of your logs/serverlog.txt to vic@xs4all.nl

i am on it, but need your help please. it will be appreciated.

best,
Vic


_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to dmixer)
Post #: 2
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/5/2012 6:10:03 PM   
Vic


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Joined: 5/17/2004
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send you a PM as well with a private beta build.

I would appreciate feedback as i would like to have this issue still fixed within v1.01

best,
Vic

< Message edited by Vic -- 8/5/2012 6:36:04 PM >


_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to Vic)
Post #: 3
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/5/2012 9:02:30 PM   
dmixer

 

Posts: 34
Joined: 7/17/2012
Status: offline
Vic,

It shows up after I click OK at this screen:

"Successfully downloaded your turn"

It goes to the next screen for a second, then the error pops up.

I sent the log file as requested. Thanks for your help!

Dan

(in reply to Vic)
Post #: 4
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/9/2012 10:42:32 PM   
dmixer

 

Posts: 34
Joined: 7/17/2012
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Vic, this exact same error happened with another game I'm in.


(in reply to dmixer)
Post #: 5
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/10/2012 8:46:50 AM   
Vic


Posts: 3655
Joined: 5/17/2004
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Did you try with v101g already?

If so or error persists send me your username, password and serial code to vic@xs4all.nl please.

hope to get this fixed soon

best
vic

_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to dmixer)
Post #: 6
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/10/2012 4:18:06 PM   
dmixer

 

Posts: 34
Joined: 7/17/2012
Status: offline
I did send that last week. Have you not received it?

(in reply to dmixer)
Post #: 7
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/10/2012 5:33:05 PM   
Vic


Posts: 3655
Joined: 5/17/2004
Status: offline

quote:

ORIGINAL: dmixer

I did send that last week. Have you not received it?


Nope i am sorry. I cant find it.

PM it to me again otherwise. I need user,pass and serial.

sorry for the hassle.

Best,
Vic

_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to dmixer)
Post #: 8
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/21/2012 1:50:09 PM   
dmixer

 

Posts: 34
Joined: 7/17/2012
Status: offline
Sent info again to your email address.

Thanks
Dan

(edit) Nuts, just realized I sent it without the Serial Code.. which is home. I will try and get that today and send it out.

(edit) Ok, serial number sent.

< Message edited by dmixer -- 8/21/2012 3:10:03 PM >

(in reply to dmixer)
Post #: 9
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/21/2012 6:27:29 PM   
Vic


Posts: 3655
Joined: 5/17/2004
Status: offline
Hi,

Ok checked it. Your Case Blue game is working, but your 2nd Kharkov game file is corrupted. Because the upload by your opponent was not complete, but not rejected either. I am going to check with the Slitherine servers how this was allowed to happen.

Furthermore i am going to try to give a little more gracefull exit than the current one if this issue occurs.

thanks for staying with me on this issue.

Best,
Vic

< Message edited by Vic -- 8/21/2012 6:34:55 PM >


_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to dmixer)
Post #: 10
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/22/2012 7:40:53 PM   
dmixer

 

Posts: 34
Joined: 7/17/2012
Status: offline
Would it help if I delete the game and redownload it? This has happened on two different PBEM games.

(edit) Vic, when I try to go to PBEM now, I get the error:

Error Report: Serial number is non-existant [3]

Help me Obi-Vic, you're my only hope.

< Message edited by dmixer -- 8/23/2012 1:39:27 PM >

(in reply to Vic)
Post #: 11
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/22/2012 7:41:44 PM   
dmixer

 

Posts: 34
Joined: 7/17/2012
Status: offline
(edit duplicate post)

< Message edited by dmixer -- 8/22/2012 8:01:05 PM >

(in reply to Vic)
Post #: 12
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/23/2012 2:04:02 PM   
Vic


Posts: 3655
Joined: 5/17/2004
Status: offline
@dmixer,

Just to be clear: You can download and play your 'case blue' game right? but not the '2nd kharkov' game?

The other game you mention in which you had the bug? its already deleted i guess? Was it with the same opponent?

Since as i analyse the issue the '2nd kharkov game' crashes the game since it was corruptly uploaded in the first turn of your opponent. I am working on making such a thing happening impossible in v1.03.

Basically your 2nd kharkov game is beyond rescue since they file is corrupt, and its the first turn as well, so no backup.

best,
Vic

_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to dmixer)
Post #: 13
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/23/2012 6:35:30 PM   
dmixer

 

Posts: 34
Joined: 7/17/2012
Status: offline
Vic, for some reason my second game, (not the 2nd Kharkov with herbie), is working now. Yeah! I'm playing Case Blue PBEM now.

Should I avoid 2nd Kharkov as a PBEM game?

(in reply to Vic)
Post #: 14
RE: PBEM++ "Caseblue.exe has encounted a problem... - 8/24/2012 10:30:53 AM   
Vic


Posts: 3655
Joined: 5/17/2004
Status: offline

quote:

ORIGINAL: dmixer

Vic, for some reason my second game, (not the 2nd Kharkov with herbie), is working now. Yeah! I'm playing Case Blue PBEM now.

Should I avoid 2nd Kharkov as a PBEM game?


No you should try again.

best,
Vic


_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to dmixer)
Post #: 15
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