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PLIMUS problem Impossible to dl game

 
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All Forums >> [New Releases from Matrix Games] >> Conflict of Heroes Series >> Tech Support >> PLIMUS problem Impossible to dl game Page: [1]
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PLIMUS problem Impossible to dl game - 6/11/2012 5:27:22 PM   
NewBobolix

 

Posts: 20
Joined: 6/7/2010
From: Venice - Italy
Status: offline
Hi all...
Payed for the game received confirmation email with link and "Your key: 19XX..." but the link to download is not working

Plimus site take me to

Access Denied

The requested page is not publically available.
If you believe this is an error, please contact support@plimus.com and mention the URL in question

received a new email from Plimus with a dload reset...again same error...used the site support...I have been taken to a different page

Product
Conflict of Heroes: Awakening the Bear - Download
Americas Server European Server

tried both buttons...again Access Denied

tried with http://www.matrixgames.com/members/myorders.asp used the download again link, received a new email with Download Reset

once again

Access Denied
The requested page is not publically available.
If you believe this is an error, please contact support@plimus.com and mention the URL in question


NOT VERY HAPPY !


< Message edited by NewBobolix -- 6/11/2012 5:33:57 PM >
Post #: 1
RE: PLIMUS problem Impossible to dl game - 6/11/2012 6:01:08 PM   
Erik Rutins

 

Posts: 32921
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi NewBobolix,

I'm sorry for the frustration, that's certainly not how the store is intended to work. Could you please e-mail me a copy of the order e-mail you received with the download link to erikr@matrixgames.com?

Also, did you already turn off any local anti-virus/security software just to check if it could be blocking the download? Checking your browser's security settings or trying another browser may help too.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to NewBobolix)
Post #: 2
RE: PLIMUS problem Impossible to dl game - 6/11/2012 6:09:11 PM   
NewBobolix

 

Posts: 20
Joined: 6/7/2010
From: Venice - Italy
Status: offline
tried firefox, chrome and IE with and withou antivirus :)

Email sent ;)

< Message edited by NewBobolix -- 6/11/2012 6:14:44 PM >

(in reply to Erik Rutins)
Post #: 3
RE: PLIMUS problem Impossible to dl game - 6/11/2012 6:32:07 PM   
Erik Rutins

 

Posts: 32921
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi again,

I received your e-mail and confirmed that the download link did not work. I don't know why it's not working yet, but I'm investigating with the store. In the meantime, I asked the store to send you a new download link. Please give that a try once you receive it and let me know if it works.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to NewBobolix)
Post #: 4
RE: PLIMUS problem Impossible to dl game - 6/11/2012 6:37:41 PM   
NewBobolix

 

Posts: 20
Joined: 6/7/2010
From: Venice - Italy
Status: offline
received the email (same link in it )...not working yet

I received the same email that is sent through matrix "myorders" page

thank you
Roberto

< Message edited by NewBobolix -- 6/11/2012 6:38:26 PM >

(in reply to Erik Rutins)
Post #: 5
RE: PLIMUS problem Impossible to dl game - 6/11/2012 8:37:14 PM   
Erik Rutins

 

Posts: 32921
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Please give it another try now.

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to NewBobolix)
Post #: 6
RE: PLIMUS problem Impossible to dl game - 6/12/2012 7:24:19 AM   
NewBobolix

 

Posts: 20
Joined: 6/7/2010
From: Venice - Italy
Status: offline

quote:

ORIGINAL: Erik Rutins

Please give it another try now.


Sorry for the delay in my reply at the moment I'm downloading the game



Thank You Erik for the support

(in reply to Erik Rutins)
Post #: 7
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