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video card question, game won't run

 
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All Forums >> [Current Games From Matrix.] >> [World War II] >> Conflict of Heroes Series >> Tech Support >> video card question, game won't run Page: [1]
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video card question, game won't run - 5/14/2012 10:18:38 AM   
laska2k4


Posts: 514
Joined: 11/18/2005
From: Italy
Status: offline
I've got a desktop with Intel® Q963/Q965 Express Chipsets (2.0 vertex/pixel shader support)
but when I run the game it says that there's no graphic card with 3.0 support.
I've downloaded the beta patch from members support for 2.0 support but nothing change.

Any workaround ?

thanks

p.s. I post a identical reply in the main forum (sorry for double posting) , but I think that the support forum is more appropriate.




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RE: video card question, game won't run - 5/14/2012 11:16:07 AM   
laska2k4


Posts: 514
Joined: 11/18/2005
From: Italy
Status: offline
I tried to start the game by the ps 2.0 shortcut, but ...





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RE: video card question, game won't run - 5/14/2012 6:14:09 PM   
ericbabe


Posts: 10691
Joined: 3/23/2005
Status: offline
Unfortunately the support for Pixel Shader 2.0 that we added doesn't fix all of the incompatibility problems between DirectX 9.0 and 9.0c, so the game simply may not be able to work with this card despite the fact that you have Pixel Shader 2.0 on it.

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RE: video card question, game won't run - 5/15/2012 12:12:47 AM   
Erik Rutins

 

Posts: 33197
Joined: 3/28/2000
From: Vermont, USA
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Hi Laska,

Could you please confirm the date, time and file size for the hexgame.exe in your installation folder?

Could you also post a DxDiag for us please?

Regards,

- Erik

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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RE: video card question, game won't run - 5/15/2012 7:54:16 AM   
laska2k4


Posts: 514
Joined: 11/18/2005
From: Italy
Status: offline
hexgame.exe 2.546 kb 09/05/2012 19:26
dxdiag attached.

thanks for your support

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RE: video card question, game won't run - 5/15/2012 1:25:56 PM   
Erik Rutins

 

Posts: 33197
Joined: 3/28/2000
From: Vermont, USA
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Ok, your video driver is from 2008 and your sound driver is from 2006. Please update those first (you should be able to get updated drivers from HP / Intel / Realtek) and let's test again. Probably a good idea to check for updated chipset drivers as well.

Regards,

- Erik


< Message edited by Erik Rutins -- 5/15/2012 1:26:50 PM >


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to laska2k4)
Post #: 6
RE: video card question, game won't run - 5/16/2012 7:41:54 AM   
laska2k4


Posts: 514
Joined: 11/18/2005
From: Italy
Status: offline
No audio/video driver updates lead to resolution or my problem, but I've changed the old embedded graphic with a Nvidia GT9600 512Mb card.
An old two or three year card that let me play the tutorial firefights at maximum resolution.

Anyway, thanks for your support, you did more than I was expected (and needed).

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RE: video card question, game won't run - 5/16/2012 10:56:19 PM   
ericbabe


Posts: 10691
Joined: 3/23/2005
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Glad to hear you got it working!

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