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Multiplayer - Login Syntax Error

 
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Multiplayer - Login Syntax Error - 5/9/2012 1:47:45 AM   
MillertimeRC

 

Posts: 10
Joined: 5/9/2012
Status: offline
When I try to connect to the Multiplayer Lobby, I am first prompted to create an account, which I do. Then it slowly loads the next sections.. about 20-30 sections per "Loading (whatever)..." window. Finally I get the error as shown. I click ok and go to a lobby where I am the only person. Clicking on any button returns the same Syntax Error message.






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RE: Multiplayer - Login Syntax Error - 5/9/2012 1:52:39 AM   
ericbabe


Posts: 10691
Joined: 3/23/2005
Status: offline
Sorry you're having this problem. Would you mind sending your serial number, login, password, and e-mail address to me at ericbabe@west-civ.com and I can see whether I can reproduce this error.

Is anyone else seeing this?

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(in reply to MillertimeRC)
Post #: 2
RE: Multiplayer - Login Syntax Error - 5/9/2012 7:20:34 AM   
starbuck310

 

Posts: 221
Joined: 12/27/2010
Status: offline
I had the same problem. It means your entering an ilegal password combination or the wrong password for the email. I had to go and dig up my old Siltherine account :-)

< Message edited by starbuck310 -- 5/9/2012 7:21:22 AM >

(in reply to ericbabe)
Post #: 3
RE: Multiplayer - Login Syntax Error - 5/9/2012 8:09:35 AM   
kienkoh@hotmail.com

 

Posts: 1
Joined: 5/9/2012
Status: offline
I have the same problem as well. In may case, I had created a new ID/password combination.

(in reply to starbuck310)
Post #: 4
RE: Multiplayer - Login Syntax Error - 5/9/2012 9:26:10 AM   
petirouge


Posts: 10
Joined: 1/13/2009
Status: offline
Hi Guys,
We fixed the issues, you should now be able to log in correctly

_____________________________

Andrea Nicola
Slitherine Ltd/Matrix Games

(in reply to kienkoh@hotmail.com)
Post #: 5
RE: Multiplayer - Login Syntax Error - 5/9/2012 11:29:28 AM   
MillertimeRC

 

Posts: 10
Joined: 5/9/2012
Status: offline
The issue is not resolved for me. I can get to the Lobby and today I saw one other person in the lobby, I could talk to them and even get to the host game screen. I didn't try to actually play as I didn't have time. However the forum options still give the Syntax error and I still get that while logging in.

Also, it takes 40-60 seconds from selecting Multiplayer on the menu to actually getting in to the lobby, is that normal?

(in reply to petirouge)
Post #: 6
RE: Multiplayer - Login Syntax Error - 5/9/2012 11:30:51 AM   
Chris Merchant


Posts: 1140
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline
quote:

Also, it takes 40-60 seconds from selecting Multiplayer on the menu to actually getting in to the lobby, is that normal?


yes that is the time it takes to log into the system.

(in reply to MillertimeRC)
Post #: 7
RE: Multiplayer - Login Syntax Error - 5/9/2012 2:38:40 PM   
Erik Rutins

 

Posts: 33194
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Ok, checking to see if another fix is required on the forum side. Apparently some data related to your account was corrupted, this is why it's not affecting everyone.

Also, the initial login does take a while but once you are logged in and in the lobby/forum you can play multiple games without logging in again.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Chris Merchant)
Post #: 8
RE: Multiplayer - Login Syntax Error - 5/9/2012 2:41:54 PM   
petirouge


Posts: 10
Joined: 1/13/2009
Status: offline
Hi MillertimeRC, we've checked and fixed your account as well, you should now be able to login

_____________________________

Andrea Nicola
Slitherine Ltd/Matrix Games

(in reply to Erik Rutins)
Post #: 9
RE: Multiplayer - Login Syntax Error - 5/9/2012 3:31:59 PM   
MillertimeRC

 

Posts: 10
Joined: 5/9/2012
Status: offline
I can confirm it is working now - thanks!

(in reply to petirouge)
Post #: 10
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