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More help for a not so new noob

 
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More help for a not so new noob - 3/23/2012 6:43:38 PM   
rroberson

 

Posts: 1947
Joined: 5/25/2004
From: Arizona
Status: offline
So yeah I can tell I have been away for a while. I am attempting to redownload the base game from the matrix site. Only I cant find the actual place to download the base game. I have poked around in the members only area but the only downloads there I have been able to find are patches and the full planning map. I know digital river runs this but beyond the store link I can't find where my online games storage exists. Any help would be appreciated :-).

Sorry about this guys...getting back into the swing of things is a slow painful process.

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RE: More help for a not so new noob - 3/23/2012 7:06:31 PM   
bradfordkay

 

Posts: 8251
Joined: 3/24/2002
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I wish I could help, but my install is from the disc. I only have to download the patches - and have a copy of these on a disc as well. Good luck and welcome back!

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fair winds,
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RE: More help for a not so new noob - 3/23/2012 7:07:41 PM   
Feinder


Posts: 6583
Joined: 9/4/2002
From: Land o' Lakes, FL
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You mean this?

http://corporate.digitalriver.com/store/digriv/Content/pbPage.FrameSetCustServ/DisplayFrameSetPage/ThemeID.16015700



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RE: More help for a not so new noob - 3/23/2012 7:45:25 PM   
jeffk3510


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I am just anxious to see how your carriers end up...

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RE: More help for a not so new noob - 3/23/2012 8:28:54 PM   
rroberson

 

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quote:

ORIGINAL: jeffk3510

I am just anxious to see how your carriers end up...



lol

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Post #: 5
RE: More help for a not so new noob - 3/23/2012 8:30:26 PM   
rroberson

 

Posts: 1947
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From: Arizona
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Thanks for the site feinder....its requesting the order number which I have but telling me it does not exist :-).

I have my email but the CC I used is no longer in service...

road block road block :-)

I tried to fire off help from digital river...but it wants the order number again ...which isnt go to fly.

Hopefully someone from matrix will pop into this thread sooner or later.

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Post #: 6
RE: More help for a not so new noob - 3/23/2012 8:59:59 PM   
Feinder


Posts: 6583
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From: Land o' Lakes, FL
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Yeah, I think you're going to have to have somebody from matrix pop in. You might change the title to something like "Jwilkerson - Your order of a year's supply of Viagra has been delayed." That should get his attention (if not everyone else's )

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RE: More help for a not so new noob - 3/23/2012 9:05:18 PM   
khyberbill


Posts: 1940
Joined: 9/11/2007
From: new milford, ct
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Are you still having problems? If so, send Erik Rutin and email/pm. He usually responds quickly.

< Message edited by khyberbill -- 3/23/2012 9:40:04 PM >


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RE: More help for a not so new noob - 3/23/2012 10:17:20 PM   
rroberson

 

Posts: 1947
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From: Arizona
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will do. I may be forced to go home and dig through all my boxes and see if I can find the hard copy I have there...somewhere. :P.

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Post #: 9
RE: More help for a not so new noob - 3/24/2012 12:33:24 AM   
rroberson

 

Posts: 1947
Joined: 5/25/2004
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Crisis averted as I have found the original disk packed away in a box. That being said. It should be a lot easier to download the game from digital river. Too many hoops to get to or update the product I own has long been my complaint with Matrix and one of the reasons why I dont purchase as many games from them as I otherwise might.

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Post #: 10
RE: More help for a not so new noob - 3/24/2012 6:27:08 AM   
JocMeister

 

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Just copy the disc to somewhere safe. I have two digital copies of the disc on two diffrent discs. Just in case...

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Post #: 11
RE: More help for a not so new noob - 3/24/2012 8:58:55 AM   
LoBaron


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Joined: 1/26/2003
From: Vienna, Austria
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quote:

ORIGINAL: Feinder

Yeah, I think you're going to have to have somebody from matrix pop in. You might change the title to something like "Jwilkerson - Your order of a year's supply of Viagra has been delayed." That should get his attention (if not everyone else's )





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S**t happens in war.

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Post #: 12
RE: More help for a not so new noob - 3/24/2012 11:10:29 AM   
Empire101


Posts: 1957
Joined: 5/20/2008
From: Coruscant
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quote:

ORIGINAL: rroberson

Crisis averted as I have found the original disk packed away in a box. That being said. It should be a lot easier to download the game from digital river. Too many hoops to get to or update the product I own has long been my complaint with Matrix and one of the reasons why I dont purchase as many games from them as I otherwise might.


I had exactly the same problem several months ago. We had moved house and I could not find my copy of AE. I could find everything else of course. The problem is that Matrix no longer use Digital River as suppliers, they use someone else.

So if your purchase from Digital River is more than two years old from Digital River, you have a problem. Fortunately for me the Help desk staff ( I think his name was Christian ), bent over backwards to sort it out for me. I have since rediscovered my hardcopy of the game and manual, but I would urge new players to purchase the hardcopy version of any product on line, as companies change hands/go out of business/merge etc.

( I've never understood why people buy their books in this way....
5 years down the line and their Kindle expires...imagine trying to get access to all those companies who have gone out of business/changed hands to get your books redownloaded....NIGHTMARE!! ) You never know what is around the corner.

Its all just style over substance.

BUY HARDCOPY'S

( gets off soapbox )

Warning:- The above must be read with a pinch of salt.
Writer is still coming to terms understanding the technology behind ear trumpets and bath-chairs.




< Message edited by Empire101 -- 3/24/2012 12:01:51 PM >


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Post #: 13
RE: More help for a not so new noob - 3/24/2012 1:56:13 PM   
Dan Nichols


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Joined: 8/30/2011
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You don't have to buy hard copies, just make them. After downloading make several copies and store them in different locations.

(in reply to Empire101)
Post #: 14
RE: More help for a not so new noob - 3/24/2012 2:45:59 PM   
Roger Neilson II


Posts: 1515
Joined: 7/16/2006
From: Newcastle upon Tyne. England
Status: offline
After umpteen messes up of 'good old windows' (sarcasm intended) and having to reinstall everything again and again I now have the following method.

I have one install of AE - windows is happy as long as it is installed - doesn't matter which version. I have this in multiple storage places round the house and elsewhere (yes I am paranoid). I have a copy of a freeware programme called FreeFileSync. I have this set up to copy any files changed in any of my games to a cloud store (I use Dropbox). I run this after each move I make. This means that should Windows require yet another reinstall I have to simply install form the original AE then just run the reverse process with FreeFileSync and its all back - a no brainer.

As long as I remember to make a couple of clicks after each turn is doen I am pretty much 99.99999999999% safe.

Roger

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Post #: 15
RE: More help for a not so new noob - 3/24/2012 3:50:30 PM   
JocMeister

 

Posts: 4444
Joined: 7/29/2009
From: Sweden
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What Dan Nichols said. There is actually no reason at all to buy a hardcopy. Just burn it to a disc or store it like I do on two seperate removable discs. Or do as Roger and use Dropbox which is exellent for just a few bucks a month.

(in reply to Roger Neilson II)
Post #: 16
RE: More help for a not so new noob - 3/25/2012 8:36:21 PM   
Rob Brennan UK


Posts: 3677
Joined: 8/24/2002
From: London UK
Status: offline
My PC died violently last year (like a CV hitting the sea bed ) and i lost the lot , not having AE disks i was in a similar position as my code was stored on the PC .. E-mailed support and they were very helpful and gave me a new link to get the game D/L .. worth a try if your still looking.

good luck RRoberson and nice to see you again



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sorry for the spelling . English is my main language , I just can't type . and i'm too lazy to edit :)

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Post #: 17
RE: More help for a not so new noob - 3/25/2012 9:42:13 PM   
pompack


Posts: 2519
Joined: 2/8/2004
From: University Park, Texas
Status: offline
I just keep the installation file on my hard disk after downloading and installing. That makes it easy to install again if there is corruption.

Then I keep a copy of the installation file on my backup disk in case my computer dies

Then I keep a copy of the installation file on a thumb drive stored in the cabinet in case lighting fries everything

Then I keep a copy of the installation file on a thumb drive at the bank in case the house burns down

Then I do the same thing with every patch file just in case the Matrix servers die.

I used to copy to CDs as well but it was so much trouble that I decided not to worry about massive EMP frying the thumb drives

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Post #: 18
RE: More help for a not so new noob - 3/27/2012 7:00:50 AM   
Commander Cody


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Joined: 7/4/2003
From: Seoul, Korea
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That guy Christian is a cool guy. He's helped me before when I forgot how to access my games (it's tricky and tough for geezers to remember every couple of years). Matrix truly has good support.

Cheers,
CC

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Post #: 19
RE: More help for a not so new noob - 3/27/2012 10:25:36 AM   
Empire101


Posts: 1957
Joined: 5/20/2008
From: Coruscant
Status: offline

quote:

ORIGINAL: Commander Cody

That guy Christian is a cool guy. He's helped me before when I forgot how to access my games (it's tricky and tough for geezers to remember every couple of years). Matrix truly has good support.

Cheers,
CC


He sure is


_____________________________

Our lives may be more boring than those who lived in apocalyptic times,
but being bored is greatly preferable to being prematurely dead because of some ideological fantasy.
- Michael Burleigh


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Post #: 20
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