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My turn - 3/10/2012 3:48:51 AM   

Posts: 2248
Joined: 7/4/2009
From: Tacoma
Status: offline
Well i never would of thought it would happen. I need to redownload a game ##%#%#@$@.
A move and a new computer and it seems I am missing one of my titles. Can't find the disk i burned the installers on, external hardrive went bye bye, and i seemed to have left this title off of the memory stick i also had them on when i moved them all to one bigger usb stick, instead of 3. I have the patches and updates but no installer. John Tillers campaign series is no where to be found. I know, i know, dumba$$....i've said the very same thing when i've heard this story. I really thought i was covered, the only dumba$$ thing i'll admit too is not checking whether the file i had with all my order details for every matrix order i've done transfered over when i transfered everything to the new computer using a transfer cable. After tearing up everything looking for the disk[it's around somewhere]this was after discovering that i had the patches but no main installer on my memory stick. OK, OK, i'm thinking i have the file with all my order details on it....well ....nope. So it's off to find my order at Digital River....nope.. email and last 5 numbers of my card produced nothing so I shot off an email, got a redundent auto email reply and have replied to that with as many details as i have.. so we are currently pending waiting for another email from digital river. I expect to receive an email that they can't help me because the order was in June 2009, but who knows. Except for my order ID, i had the rest of the info. Matrix what happened to making it easier to download older products? I seem to remember it was in the works. Well I'll see how this turns out, If i dont get any satisfaction from digital river, whats my next step? coming back here and ranting how i'll never buy another matrix be continued

what a serious dumba$$ I am....know why I cant redownload...about five seconds after i submitted the above post i remembered I ordered the disk version and I even went thru all my disks looking for my burned copy of my installers and didn't even notice [still have to find that] the big box that said John Tillers Campaign Series. No wonder I only have the updates on the usb stick. too funny the time i wasted looking for that disk. That might have been the last disk i ordered before going to all downloads.....nothing to see here, just an embarrassed dumba$$ ....move along

< Message edited by **budd** -- 3/10/2012 4:01:53 AM >


Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.
Post #: 1
RE: My turn - 3/10/2012 2:25:45 PM   


Posts: 2694
Joined: 5/9/2000
From: Leeuwarden, Netherlands
Status: offline
So uh, that monkey in your Avatar... that's really you then?


(in reply to **budd**)
Post #: 2
RE: My turn - 3/10/2012 4:27:29 PM   
Erik Rutins


Posts: 33727
Joined: 3/28/2000
From: Vermont, USA
Status: online
Hi Budd,

Instead of contacting Digital River, who we no longer do business with, please use our Help Desk. We'll get things sorted out for you.

Making it easier to re-download products applies mainly to products ordered through our new store - unfortunately for products ordered from the old store, you still have to contact us through our Help Desk for a new download link.

Just read through to the end and saw that it was a physical only order. Well, I'm glad that's resolved!


- Erik

< Message edited by Erik Rutins -- 3/10/2012 4:28:04 PM >


Erik Rutins
Director of Product Development

For official support, please use our Help Desk:

Freedom is not Free.

(in reply to Josh)
Post #: 3
RE: My turn - 3/10/2012 5:47:49 PM   

Posts: 2248
Joined: 7/4/2009
From: Tacoma
Status: offline
thats good to know Erik, never know when i might get stupid again. @josh, except for the hair[i have better hair]me and the monkey do look similar right now, both look like dumba$$es

Still kinda hacked off that i cant find my disk or the file with all my order details, why i didnt put it on the memory stick with my installers i'll never know.....dumba$$.


Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to Erik Rutins)
Post #: 4
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