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Plimus trouble

 
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Plimus trouble - 3/4/2012 10:20:26 PM   
nelmsm


Posts: 893
Joined: 1/21/2002
From: Texas
Status: offline
Bought the Don to the Danube add on this morning and still can't get into my download, Plimus page keeps coming up down for maintenance whether I use IE9 or FireFox. Also sent in a ticket as I was trying to redownload DW:Legends, which I just bought in November and downloaded once, and keep getting the message that I've exceeded my download limit or it's been too long. If this is typical of Plimus then I may have purchased my last Matrix game.

_____________________________

Texas, where we have the death penalty and aren't afraid to use it.
Post #: 1
RE: Plimus trouble - 3/8/2012 11:26:17 AM   
bassani2011

 

Posts: 7
Joined: 10/24/2011
Status: offline
Hi nelmsm

I do apologise for the issues you are experiencing. If you open up another ticket and specify what you need to download our helpdesk team should be able to reissue you download links for your games.

Kind Regards

Christian Bassani
Matrix Games

(in reply to nelmsm)
Post #: 2
RE: Plimus trouble - 3/11/2012 2:49:09 PM   
leorej

 

Posts: 2
Joined: 2/2/2012
Status: offline
Hi Nelmsm,

Leore from Plimus here.

Sorry to hear you've had issues with your download. Can you please try your download once more and if you still see it's down for maintenance contact me directly at leorej@plimus.com?

Thanks,
Leore

(in reply to nelmsm)
Post #: 3
RE: Plimus trouble - 3/13/2012 7:59:45 PM   
emeg

 

Posts: 20
Joined: 4/10/2008
Status: offline
I have Plimus problems too. While trying to buy a game I get the error code
"ssl_error_rx_unexpected_new_session_ticket" and I am not directed to the www.plimus.com. side.
What does this mean? I don't dare to buy games any longer.

_____________________________

Greetings, emeg.

(in reply to leorej)
Post #: 4
RE: Plimus trouble - 3/16/2012 4:23:33 PM   
emeg

 

Posts: 20
Joined: 4/10/2008
Status: offline

quote:

ORIGINAL: emeg

I have Plimus problems too. While trying to buy a game I get the error code
"ssl_error_rx_unexpected_new_session_ticket" and I am not directed to the www.plimus.com. side.
What does this mean? I don't dare to buy games any longer.

After I got advice from the Matrix helpdesk I have find out that my problem is caused by the Firefox internet browser.

_____________________________

Greetings, emeg.

(in reply to emeg)
Post #: 5
RE: Plimus trouble - 3/18/2012 5:22:46 AM   
NavalNewZ


Posts: 86
Joined: 8/19/2009
From: New Zealand
Status: offline
.

< Message edited by NavalNewZ -- 3/22/2012 3:21:20 AM >


_____________________________

..there seems to be something wrong with our bloody ships today

(in reply to emeg)
Post #: 6
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