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Just Purchased Command Ops: HTTR

 
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Just Purchased Command Ops: HTTR - 3/4/2012 9:26:50 PM   
wgs_explorer

 

Posts: 80
Joined: 10/31/2002
From: Miami, Florida
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Well, I have just purchased Command Ops: Highway to the Reich! I wish I could say that I have just played it though. The download link is bad as well as the product key. I tried to register the game and Matrixgames states the key is already used. Hopefully I will get some response within the 2 day time window given by Plimus (the store) or Matrixgames. All I know is that this is the last game I buy from Matrixgames as long as they are teamed with Plimus.

Bill

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RE: Just Purchased Command Ops: HTTR - 3/4/2012 10:46:33 PM   
Arjuna


Posts: 17793
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
Bill,

I have asked Erik Rutins of Matrix to look into this for you.

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Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to wgs_explorer)
Post #: 2
RE: Just Purchased Command Ops: HTTR - 3/4/2012 11:26:27 PM   
wgs_explorer

 

Posts: 80
Joined: 10/31/2002
From: Miami, Florida
Status: offline
Thank you Dave. I've been trying in vain to download the game, but to no avail.

Bill

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Post #: 3
RE: Just Purchased Command Ops: HTTR - 3/4/2012 11:57:40 PM   
Erik Rutins

 

Posts: 32967
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi wgs_explorer,

Plimus had scheduled some maintenance for the store today, but there was not supposed to be any downtime. We are now seeing the same issue and are working with the store to resolve it ASAP. Your download link is good, as soon as this issue is resolved. Apologies for the inconvenience, downtime is extremely rare and your link should work again very soon.

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to wgs_explorer)
Post #: 4
RE: Just Purchased Command Ops: HTTR - 3/5/2012 12:03:11 AM   
wgs_explorer

 

Posts: 80
Joined: 10/31/2002
From: Miami, Florida
Status: offline
Thank you Erik. I hope the link will work before the end of the weekend. Do you have any idea as to how to resolve the issue with the product key/serial number? Matrixgames registration page said it was already used.

Bill

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Post #: 5
RE: Just Purchased Command Ops: HTTR - 3/5/2012 12:07:01 AM   
Erik Rutins

 

Posts: 32967
Joined: 3/28/2000
From: Vermont, USA
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Regarding the registration, if you are logged into your account when you make a purchase, we automatically register the product for you to save time. If you later try to register the same product with the same serial number, it would show that key as already being used. The error message should be more clear here, but can you please see if it is already in your registered games?

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to wgs_explorer)
Post #: 6
RE: Just Purchased Command Ops: HTTR - 3/5/2012 12:21:51 AM   
wgs_explorer

 

Posts: 80
Joined: 10/31/2002
From: Miami, Florida
Status: offline
Great! 30 games bought from Matrixgames over the years and this is the first that automatically registered! Thank you. I never saw this before.

Dave and Erik, I want to thank you both for spending your time in responding to my issue. Your responses have been the only non-robo responses I have gotten from my 2 posts and 3 emails. Thank you again.

(I'm still hoping Plimus goes back to work and I can download HTTR.)

Thanks again,

Bill

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(in reply to Erik Rutins)
Post #: 7
RE: Just Purchased Command Ops: HTTR - 3/5/2012 4:12:23 AM   
demiller


Posts: 57
Joined: 2/7/2012
Status: offline
I'm having the same issue with downloading Battles from the Bulge. I'm sorry you're having trouble with HTTR, but at least I know it isn't just me! I'm bummed; I was really looking forward to trying this tonight but it's already after 11PM my time. Hopefully, the like will start working soon.

(in reply to wgs_explorer)
Post #: 8
RE: Just Purchased Command Ops: HTTR - 3/5/2012 11:10:01 AM   
wgs_explorer

 

Posts: 80
Joined: 10/31/2002
From: Miami, Florida
Status: offline
Well, twelve hours and the link is still no good. I still think that Matrixgames needs to get rid of Plimus. Plimus is quite disingenuous to accept purchases while shutting down the delivery portion of their store. I feel sorry for Matrixgames.

Bill

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(in reply to demiller)
Post #: 9
RE: Just Purchased Command Ops: HTTR - 3/5/2012 1:19:04 PM   
demiller


Posts: 57
Joined: 2/7/2012
Status: offline
I've been resent download links which now seem to be working. Thanks for dealing with this, Matrix!

(in reply to wgs_explorer)
Post #: 10
RE: Just Purchased Command Ops: HTTR - 3/5/2012 1:22:01 PM   
wgs_explorer

 

Posts: 80
Joined: 10/31/2002
From: Miami, Florida
Status: offline
Well, the link finally works. I am still disappointed with Plimus and their unannounced and unadvertised shut-down.

Again, thank you Dave and Erik.

Bill

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(in reply to wgs_explorer)
Post #: 11
RE: Just Purchased Command Ops: HTTR - 3/5/2012 1:50:24 PM   
Erik Rutins

 

Posts: 32967
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi everyone,

The download issue appears to be fixed. We are also very disappointed at the unexpected downtime and the lack of notice. We've been working non-stop with Plimus to resolve this, so it's glad to hear that it is working now. All affected customers should receive new download links as well.

While unexpected downtime can happen, this appears to have been a result of scheduled maintenance and that's not acceptable. We'll be discussing this in great detail with them to make sure it does not happen again.

Deepest apologies for the inconvenience and thanks for your patience.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to wgs_explorer)
Post #: 12
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