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Cant download my game from Plimus

 
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Cant download my game from Plimus - 3/4/2012 9:09:00 PM   
konsulten

 

Posts: 4
Joined: 3/4/2012
Status: offline
So today i decided to buy my first game here and i had no expectations that it would fail ...

Now 8 hours later after TRYING to get support help PLIMUS has the nerve to blame matrix (or atleast send the ticket to them) but the download link are on plimus site ... now i expect Matix to tell me to get support from Plimus and ill never see this game.

This is really bad , i feel like i have been scammed as they simply cant produce a working DL link .

Is it this hard to buy stuff here ? will i ever recive my game ?

Post #: 1
RE: Cant download my game from Plimus - 3/4/2012 9:10:40 PM   
konsulten

 

Posts: 4
Joined: 3/4/2012
Status: offline
Btw the game was Unity of command ...

(in reply to konsulten)
Post #: 2
RE: Cant download my game from Plimus - 3/4/2012 9:39:25 PM   
Bradley62


Posts: 44
Joined: 6/29/2006
Status: offline
ya, same problem. any idea how long they will be down?

(in reply to konsulten)
Post #: 3
RE: Cant download my game from Plimus - 3/4/2012 10:40:18 PM   
konsulten

 

Posts: 4
Joined: 3/4/2012
Status: offline
Sorry i have no clue if and when they will be "up" again.

So for me with 10h wait and ticking there will be no game for me today and as the download link "expires after 24 hours or 3 download attempts." i guess im in the same boat tomorrow after work regardless what they do.

Also this:
As they now ignore me and forwarded it to matrix with this "We ask that the customer please allow up to 2 business days for the Vendor to respond." i guess in a few days maby ...


(in reply to Bradley62)
Post #: 4
RE: Cant download my game from Plimus - 3/4/2012 11:03:34 PM   
Bradley62


Posts: 44
Joined: 6/29/2006
Status: offline
Just got a message. I can't reach this number with my phone. Could someone else try.

here: 054-527-5993

(in reply to konsulten)
Post #: 5
RE: Cant download my game from Plimus - 3/5/2012 12:00:23 AM   
Erik Rutins

 

Posts: 33189
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi everyone,

Plimus had scheduled some maintenance for the store today, but there was not supposed to be any downtime. We are now seeing the same issue and are working with the store to resolve it ASAP. Your download link is good, as soon as this issue is resolved. Apologies for the inconvenience, downtime is extremely rare and your link should work again very soon.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Bradley62)
Post #: 6
RE: Cant download my game from Plimus - 3/5/2012 2:45:21 AM   
nelmsm


Posts: 920
Joined: 1/21/2002
From: Texas
Status: offline
Been almost 3 hours since you posted that and I'm still unable to get in. I guess "very soon" will mean tomorrow?

_____________________________

Texas, where we have the death penalty and aren't afraid to use it.

(in reply to Erik Rutins)
Post #: 7
RE: Cant download my game from Plimus - 3/5/2012 6:00:19 AM   
konsulten

 

Posts: 4
Joined: 3/4/2012
Status: offline
If it is a maintenance , then this information hould not be kept from me by plimus . This is something i would have accepted as long as they would have kept me in the loop.

Well i still cant download and still no word from plimus other then i stated above

17h and ticking...

(in reply to nelmsm)
Post #: 8
RE: Cant download my game from Plimus - 3/5/2012 12:49:00 PM   
bassani2011

 

Posts: 7
Joined: 10/24/2011
Status: offline
Hi forum members

I do apologise for the issues you are experiencing. I have been told this issue has now been fixed and that you should be able to download your game from the link you have. I have also been told that Plimus are going to send you another download link aswell.

Apologises for any inconvenience caused.

Christian Bassani
Matrix Games

(in reply to konsulten)
Post #: 9
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