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ordering issue with DLC 42

 
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ordering issue with DLC 42 - 2/1/2012 2:43:31 AM   
scout1


Posts: 2367
Joined: 8/24/2004
From: South Bend, In
Status: offline
Tried to order DLC 42 ... took my payment info and now offerring me to download DLC 39 ????? I already have this and didn't ask for it .... help please ....
Post #: 1
RE: ordering issue with DLC 42 - 2/1/2012 9:23:40 AM   
IainMcNeil


Posts: 2578
Joined: 10/26/2004
From: London
Status: offline
Sorry you are having problems. Can you let us know your order ID - mail to info@slitherine.co.uk and we'll work it out.

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Iain McNeil
Director
Matrix Games

(in reply to scout1)
Post #: 2
RE: ordering issue with DLC 42 - 2/1/2012 12:40:19 PM   
Webizen


Posts: 1973
Joined: 4/12/2005
From: WV USA
Status: offline
I had the same issue: clicked on the order link and was presented with a purchase screen that showed only the game and the DLCs for 39, 40, and 41. I clicked next without making a selection and the next screen showed that I was purchasing DLC 42. Made my purchase, downloaded and installed.

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Tac2i

(in reply to IainMcNeil)
Post #: 3
RE: ordering issue with DLC 42 - 2/1/2012 2:34:53 PM   
IainMcNeil


Posts: 2578
Joined: 10/26/2004
From: London
Status: offline
Can you let us know which link you used so we can try and track this down? What is the url?

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Iain McNeil
Director
Matrix Games

(in reply to Webizen)
Post #: 4
RE: ordering issue with DLC 42 - 2/1/2012 7:13:14 PM   
Webizen


Posts: 1973
Joined: 4/12/2005
From: WV USA
Status: offline
The digital download link on this page: http://www.matrixgames.com/products/420/details/Panzer.Corps.Grand.Campaign.'42.

IE8 and Google Chrome report there is a security certificate issue with the site, however whether you use IE, Firefox, Chrome or the Silk browser on my Kindle Fire you see the same behavior: no indicator that you can purchase DLC 42. That said, on a slower connection, for a brief second you can see the ordering info section for DLC 42 but it disappears almost instantly. If you have a very fast internet connection you might not see it at all.

P.S. The attached screenshot from Firefox might be of some help in diagnosing the issue(s). I clicked the try again button and the page loaded.




Attachment (1)

< Message edited by Webizen -- 2/1/2012 7:35:29 PM >


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Tac2i

(in reply to IainMcNeil)
Post #: 5
RE: ordering issue with DLC 42 - 2/2/2012 1:55:25 PM   
IainMcNeil


Posts: 2578
Joined: 10/26/2004
From: London
Status: offline
Sorry you are having problems. Plimus have suggested this as a temporary fix:

Please tell them to go to Options>Encryption and try un-checking the box “Use TLS 1.0”

They are working on fixing it completely but for now this should solve the issue for now.





Attachment (1)

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Webizen)
Post #: 6
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