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Download problem with a new purchase

 
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Download problem with a new purchase - 1/29/2012 8:50:03 PM   
telsblack

 

Posts: 4
Joined: 1/29/2012
Status: offline
I'm new to Matrix Games, but I've wanted to get back into wargames for awhile now. I read a glowing review of "Unity of Command" in PC Gamer, and decided to try it out. I registered as a member, made the purchase, clicked on the download link, and got the following message from Plimus.com: "The requested page is not publically available.
If you believe this is an error, please contact support@plimus.com and mention the URL in question." I submitted a customer support ticket to Plimus, but I'm a little disappointed. I've downloaded dozens of games from Steam or Good Old Games with no problems, so I can't say this Plimus company has impressed me right out of the gate.

And not to be a grammar grognard or nothin', but who misspells "publicly"?
Post #: 1
RE: Download problem with a new purchase - 1/29/2012 9:20:37 PM   
RViener

 

Posts: 123
Joined: 7/8/2004
Status: offline
I have the same problem. Purchased this afternoon and cannot download. Cannot access server. My credit card was charged quickly enough. This is not anew problem for Plimus. Please advise. I have submitted problem request. I have never had a problem downloading on Steam. Verizon over AOL.

< Message edited by RViener -- 1/29/2012 9:22:19 PM >

(in reply to telsblack)
Post #: 2
RE: Download problem with a new purchase - 1/29/2012 9:37:54 PM   
junk2drive


Posts: 12905
Joined: 6/27/2002
From: Arizona West Coast
Status: offline
Open a helpdesk ticket

http://www.matrixgames.com/support/issue.asp

Trying a different browser sometimes works.

_____________________________

Conflict of Heroes "Most games are like checkers or chess and some have dice and cards involved too. This game plays like checkers but you think like chess and the dice and cards can change everything in real time."

(in reply to RViener)
Post #: 3
RE: Download problem with a new purchase - 1/29/2012 11:22:26 PM   
RViener

 

Posts: 123
Joined: 7/8/2004
Status: offline
Tried MSN no success. This happens 50% of the time with Plimus. Matrix get a new sales partner.

(in reply to junk2drive)
Post #: 4
RE: Download problem with a new purchase - 1/29/2012 11:31:47 PM   
junk2drive


Posts: 12905
Joined: 6/27/2002
From: Arizona West Coast
Status: offline
MSN and AOL use Internet Explorer. Did you try Firefox or google Chrome?

_____________________________

Conflict of Heroes "Most games are like checkers or chess and some have dice and cards involved too. This game plays like checkers but you think like chess and the dice and cards can change everything in real time."

(in reply to RViener)
Post #: 5
RE: Download problem with a new purchase - 1/29/2012 11:47:05 PM   
RViener

 

Posts: 123
Joined: 7/8/2004
Status: offline
Tried Google, still no go.

(in reply to junk2drive)
Post #: 6
RE: Download problem with a new purchase - 1/30/2012 12:23:12 AM   
telsblack

 

Posts: 4
Joined: 1/29/2012
Status: offline
I've tried IE, Chrome, and Mozilla, but unfortunately none of them has worked for me either.

(in reply to RViener)
Post #: 7
RE: Download problem with a new purchase - 1/30/2012 11:08:09 AM   
RViener

 

Posts: 123
Joined: 7/8/2004
Status: offline
I've had it. Just process a refund.

(in reply to telsblack)
Post #: 8
RE: Download problem with a new purchase - 1/30/2012 4:28:22 PM   
Treale


Posts: 1267
Joined: 8/10/2003
From: Central Florida
Status: offline
I never had a problem with DR. Any buy from Plimus, I've had to jump through some kind of hoop to complete my purchase!!

_____________________________

Tony

(in reply to RViener)
Post #: 9
RE: Download problem with a new purchase - 1/31/2012 12:33:38 AM   
telsblack

 

Posts: 4
Joined: 1/29/2012
Status: offline
I received an automated e-mail from the Plimus support department with a new download link, which gave me the following message:

"Access forbidden!

You don't have permission to access the requested directory. There is either no index document or the directory is read-protected.

If you think this is a server error, please contact the webmaster."

I also submitted a support ticket directly to Matrix, but haven't heard back from them yet.

C'mon, Matrix, this is really amateurish. This download service you've partnered with is gonna lose you a lot of business, starting with mine.

(in reply to Treale)
Post #: 10
RE: Download problem with a new purchase - 1/31/2012 7:09:40 PM   
RViener

 

Posts: 123
Joined: 7/8/2004
Status: offline
The saga continues. Alternate download sites didn't work. This should not be. I just asked for a refund and they're stonewalling. What a way to do business.

(in reply to telsblack)
Post #: 11
RE: Download problem with a new purchase - 2/1/2012 12:23:25 PM   
RViener

 

Posts: 123
Joined: 7/8/2004
Status: offline
New download link successful. Thanks Erik and Matrix.

(in reply to RViener)
Post #: 12
RE: Download problem with a new purchase - 2/2/2012 1:09:11 AM   
telsblack

 

Posts: 4
Joined: 1/29/2012
Status: offline
I also received a new download link from Matrix that worked like a charm. Thanks, Christian!

(in reply to RViener)
Post #: 13
RE: Download problem with a new purchase - 2/6/2012 5:46:28 PM   
leorej27

 

Posts: 2
Joined: 2/6/2012
Status: offline
Hi All,

Leore from Plimus here.

Sorry to hear you're having issues with your downloads.  Please email me directly with any issues at leorej@Plimus.com, so I can help resolve any issues.

Thanks,
Leore

(in reply to telsblack)
Post #: 14
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