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Paypal Payment Method Available Again

 
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Paypal Payment Method Available Again - 1/27/2012 4:34:43 PM   
SeanD


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Paypal is now available as a payment option in both the Matrix and Slitherine stores

Matrix Games and Slitherine are pleased to inform customers that Paypal is once again available as a payment option for both of their stores. We apologize again for any inconvenience the disruption in Paypal payment may have caused.

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RE: Paypal Payment Method Available Again - 1/27/2012 5:01:14 PM   
JudgeDredd


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YES!!!!!!!!!!!!!!!!!!! HTTR here I come!

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RE: Paypal Payment Method Available Again - 1/29/2012 4:23:23 PM   
Darkstar One

 

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It would be nice if you'd bring back the sale for a week for those of us who got screwed over by the Paypal disruption.

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RE: Paypal Payment Method Available Again - 1/30/2012 1:03:13 AM   
Freyr

 

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Sorry... just tried to purchase something with paypal and it was no go. And yes it would be a good idea to extend the holiday sale.

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RE: Paypal Payment Method Available Again - 1/30/2012 1:30:16 PM   
mr_clark

 

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Boy I was so waiting for the the two PanzerCorps DLCs I was about to get. But unfortunately Freyr seems ti be right. Everything is fine, but in the last step I get a "server not available plimus.matrixgames.com" error.

Nevermind, I am now ordering directly from Slitherine, where it also happens to be 2$ cheaper...

< Message edited by mr_clark -- 1/30/2012 2:35:23 PM >

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RE: Paypal Payment Method Available Again - 1/30/2012 8:46:15 PM   
Erik Rutins

 

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Hi Mr_Clark,

We and Slitherine both use the same Plimus store and payment processing, so please let us know if it works in one store and not the other for you. There should be no difference in price as far as I am aware.

Freyr, Mr_Clark, if you could e-mail me with more information it would help us investigate and troubleshoot the issues you report expeeriencing.

Regards,

- Erik

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RE: Paypal Payment Method Available Again - 1/30/2012 9:40:04 PM   
Darkstar One

 

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Erik, how about reinstating the sale for one week to let those of us screwed over by the Paypal stoppage make some buys?

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RE: Paypal Payment Method Available Again - 1/30/2012 11:32:27 PM   
stone10


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That's a great news

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RE: Paypal Payment Method Available Again - 1/31/2012 1:15:14 AM   
Erik Rutins

 

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Hi Darkstar,

That is not in the cards, I'm sorry. We gave notice of the PayPal disruption as early as we could once the sale was already underway so that there would be an opportunity for PayPal customers to still take advantage of the sale prices, but bringing the whole sale back now is not planned. It's a fairly major undertaking in terms of organization and coordination, which is why we generally do it one per year. We will be having other sales this year though, definitely smaller in scope but still worthwhile and also frequent coupons in our newsletter.

Regards,

- Erik

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 9
RE: Paypal Payment Method Available Again - 1/31/2012 1:31:56 AM   
vaalen

 

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How about the twenty percent off sale for Distant Worlds, Legends? I did want to buy that expansion when it came out, with the discount, but I had no opportunity to do so because of the pay pal disruption. Because of previous bad experience with credit cards and banks, and service charges, I only use paypal when ordering on the internet.

I respectfully request that the sale be made available for that one expansion for a week or so, as I do not consider it fair to have lost that promotion because your system could not process paypal.

Doing it for one new expansion would not be the huge project that the whole sale would be.

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RE: Paypal Payment Method Available Again - 1/31/2012 9:59:52 AM   
jomni


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People just can't be pleased.

I bought Distant Worlds duirng the sale period using Paypal because they announced the disruption early.

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RE: Paypal Payment Method Available Again - 1/31/2012 1:29:23 PM   
Iain McNeil


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As Erik says we cannot bring the sales back. It takes about 2 days for most of the team to update the prices everywhere they need to be udpated so is a huge undertaking and just not possible. There is no automated process and prices need to be changed in about 1500 different places manually in up to 3 currencies and then tested.

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RE: Paypal Payment Method Available Again - 1/31/2012 2:04:37 PM   
Erik Rutins

 

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Hi Vaalen,

I'm sorry for the inconvenience. While we have no plans to bring back that sale right now, I'm sure we will have other Distant Worlds promotions in the coming months.

Regards,

- Erik

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 13
RE: Paypal Payment Method Available Again - 1/31/2012 3:08:03 PM   
Freyr

 

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Matrix is still refusing to confirm orders after successfully handing me off to Paypal and for authorization. If you do not wish to sell the product, just say so and spare me the hassle. Since this thread has been hijacked to lobby for continuing the recent sale I cannot even monitor it to determine if the Paypal problems have been solved.

PAYPAL PAYMENT METHOD IS NOT AVAILABLE

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Post #: 14
RE: Paypal Payment Method Available Again - 1/31/2012 8:01:38 PM   
vaalen

 

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quote:

ORIGINAL: jomni

People just can't be pleased.

I bought Distant Worlds duirng the sale period using Paypal because they announced the disruption early.


I am usually very pleased with Matrix. I have supported them from the beginning, and have defended them on many forums. My request was reasonable, and I accept their reasonable explanation why they cannot grant it. They are my friends for many years, and they do not need you to protect them from me.

If I want to ask my friends at Matrix anything, I can do so, and if you do not like it, that is your decision.

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RE: Paypal Payment Method Available Again - 1/31/2012 8:04:39 PM   
vaalen

 

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quote:

ORIGINAL: Erik Rutins

Hi Vaalen,

I'm sorry for the inconvenience. While we have no plans to bring back that sale right now, I'm sure we will have other Distant Worlds promotions in the coming months.

Regards,

- Erik


Thanks Erik. I did not realize it was such a big undertaking, and I have no problem with your explanation. I guess you are a bigger, actually multinational company now, and some things are different. Still love you guys.

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RE: Paypal Payment Method Available Again - 1/31/2012 8:14:18 PM   
Darkstar One

 

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Unfortunately, the advance notice doesn't do someone much good if they don't have Paypal in their account at that mom
Matrix's attitude, which amounts to "we're sorry, but tough s**t", sucks. I understand about the amount of work involved in the sale, but you guys could perhaps provide some coupon codes for some of the games or something similar.

Speaking for myself, as someone who has quite a number of Matrix wargames, this attitude from Erik is just short of giving us the middle finger.

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RE: Paypal Payment Method Available Again - 1/31/2012 9:21:25 PM   
vaalen

 

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quote:

ORIGINAL: Darkstar One

Unfortunately, the advance notice doesn't do someone much good if they don't have Paypal in their account at that mom
Matrix's attitude, which amounts to "we're sorry, but tough s**t", sucks. I understand about the amount of work involved in the sale, but you guys could perhaps provide some coupon codes for some of the games or something similar.

Speaking for myself, as someone who has quite a number of Matrix wargames, this attitude from Erik is just short of giving us the middle finger.


Darkstar One, I understand how you feel. I might even agree with you if this was someone else, but I just cannot believe that was Erik's intent. I remember when he and some other guys at Matrix really went out of their way to help me out, even though the problem was not their fault. I will be always grateful to Erik and the rest of the guys for that.

There has been a merger, and we just do not know who calls the shots on things like this. I personally am not thrilled with most of the changes I have seen since the merger, but it is a done deal. Companies do become more bureaucratic and less flexible as they become bigger, but I want to believe the the good guys at Matrix will still be who they have always been.

Coupon codes do sound like a good idea, but I do not know what work that means for them.

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RE: Paypal Payment Method Available Again - 1/31/2012 9:27:55 PM   
Darkstar One

 

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quote:



Darkstar One, I understand how you feel. I might even agree with you if this was someone else, but I just cannot believe that was Erik's intent. I remember when he and some other guys at Matrix really went out of their way to help me out, even though the problem was not their fault. I will be always grateful to Erik and the rest of the guys for that.


It may not have been their intent, but it's the result.

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RE: Paypal Payment Method Available Again - 1/31/2012 9:56:14 PM   
Erik Rutins

 

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Hi Darkstar,

That's not even remotely what I was trying to do. It's possible to read things into posts on the internet that simply aren't there, since there's no way for you to hear my voice or see my face.

I can only say that I understand this is not the answer you wanted, but it's the only one I can give right now. We'll try to make it up to you in the future.

Regards,

- Erik

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RE: Paypal Payment Method Available Again - 1/31/2012 9:57:51 PM   
Erik Rutins

 

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quote:

ORIGINAL: Freyr
Matrix is still refusing to confirm orders after successfully handing me off to Paypal and for authorization. If you do not wish to sell the product, just say so and spare me the hassle. Since this thread has been hijacked to lobby for continuing the recent sale I cannot even monitor it to determine if the Paypal problems have been solved.


There does seem to be an issue with a few customers who cannot get PayPal orders to complete. The vast majority of PayPal orders are completing without an issue.

It is currently the top priority for our store support people to figure out and fix the issue causing PayPal to not work for some customers.

Regards,

- Erik

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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RE: Paypal Payment Method Available Again - 2/1/2012 1:02:48 AM   
jomni


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Actually, this is not Matrix's fault.  They wouldn't want to discontinue Paypal in the first place.  The problem lies in Plimus and their store infrastructure.  How can we collectively (Matrix and customers) pressure Plimus to rectify this quickly?

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