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redownload of games - 12/5/2011 8:56:55 PM   
linger

 

Posts: 17
Joined: 5/20/2008
Status: offline
Hi,

Is Matrix Games good about letting you redownload your games after the initial
download links have expired? Is there a limit on when they will not reactivate your
download for you (like one year, etc.)?

Thanks.

Post #: 1
RE: redownload of games - 12/5/2011 9:02:51 PM   
Missouri_Rebel


Posts: 3057
Joined: 6/19/2006
From: Southern Missouri
Status: offline
If you have registered your games you can re-download them from the Members area very easily if you purchased your product after November 2010. Just go to the members area and on the right click the My Orders link and it will open a page with your links. You can also get your serial numbers there too. If they were from before that I think you have to contact Digital River and provide some info.

Edit: It must last longer than a year because I bought DW a little more than a year ago and I am provided a link still.


< Message edited by Missouri_Rebel -- 12/5/2011 9:06:02 PM >


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(in reply to linger)
Post #: 2
RE: redownload of games - 12/5/2011 9:15:58 PM   
linger

 

Posts: 17
Joined: 5/20/2008
Status: offline
Ah ok. I am actually wondering about my download of Distant Worlds as well. I have it ordered from Sept 9th, 2010 but the download link isn't active and unfortunately I can't fill out the Digital River form because the first option needs a password (I never created one on Digital River) and the second option requires last 5 digits of credit card (I used a virtual card number). I haven't heard back from Matrix Games support either )=

(in reply to Missouri_Rebel)
Post #: 3
RE: redownload of games - 12/5/2011 10:48:08 PM   
Erik Rutins

 

Posts: 33834
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Linger,

Yes, it is absolutely possible to get a new download link. For new purchases, there is no limit at all on how many times you can re-download, though the links themselves expire after a couple of weeks and new ones need to be sent. If you purchase while logged into your site account, your game is automatically registered and you can get a new download link any time through our Members Club where we have an automated process for that.

For purchases from our old store, all you need to do is contact us with as much information as you have so that we can find the original order and send you a new link. We are very happy to do that. Sending us a request through our Help Desk is the best way to ask for a new download link if you can't find one through www.findmyorder.com or through our Members' Club. Please see here:

http://www.matrixgames.com/support/

http://www.matrixgames.com/support/faq.asp?id=8

Regards,

- Erik


< Message edited by Erik Rutins -- 12/5/2011 10:49:21 PM >


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(in reply to linger)
Post #: 4
RE: redownload of games - 12/5/2011 11:31:47 PM   
bairdlander


Posts: 2138
Joined: 3/28/2009
From: Toronto Ontario but living in Edmonton,Alberta
Status: offline
I made several purchases through DR.I dont have the last 5 digits of the credit card I used.I have sent my purchases along with serial numbers to Matrix and no response?

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Post #: 5
RE: redownload of games - 12/6/2011 7:50:59 AM   
linger

 

Posts: 17
Joined: 5/20/2008
Status: offline
Thanks for the information Eric.  I sent a message to help desk and will wait for their reply.

(in reply to bairdlander)
Post #: 6
RE: redownload of games - 12/6/2011 9:00:25 AM   
jomni


Posts: 2827
Joined: 11/19/2007
Status: offline
They usually send you the links when you send a ticket.

As for Plimus, the key is to buy while logged on to your member account. Then a permanent download request link will placed in your My Orders page.  I have learned about this feature the hard way.  Too bad there's no way to populate this page with puchases done while not logged-on.

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Post #: 7
RE: redownload of games - 12/7/2011 4:10:33 AM   
Hanal

 

Posts: 2297
Joined: 11/1/2003
Status: offline
Primus requests the email addy when you purchased a game...if you no longer have that email, does that create a problem?

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Post #: 8
RE: redownload of games - 12/7/2011 6:59:34 AM   
IainMcNeil


Posts: 2619
Joined: 10/26/2004
From: London
Status: online
It is a bit fiddly - it means we have to update the e-mail in the system but its not impossible.

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Matrix Games

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Post #: 9
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