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RE: Cant join Members Club

 
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RE: Cant join Members Club - 12/11/2011 11:25:04 AM   
pcelt

 

Posts: 121
Joined: 2/6/2004
Status: offline
Thanks Arjuna --really hope it can be sorted--its been much too protracted

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Post #: 31
RE: Cant join Members Club - 12/11/2011 12:06:58 PM   
simovitch


Posts: 4183
Joined: 2/14/2006
Status: offline
As an alternative, why doesn't someone just upload the patch to a website or ftp?

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simovitch


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Post #: 32
RE: Cant join Members Club - 12/11/2011 3:06:17 PM   
Erik Rutins

 

Posts: 32946
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi everyone,

This is ridiculous, I agree. Dave contacted me on this, but unfortunately it's not a problem I can solve. I put it on the plate of the people who can solve it and reminded them several times. It is an extremely busy time of the year here and Thanksgiving was in the middle of that, so it took a while. However, they did resolve it about a week ago and I e-mailed you with the solution, which it appears you did not receive. I was busy enough that it did not register with me that you had not replied. I'm sorry Sweeteye, this should have been resolved sooner.

Our normal support mechanism is our Help Desk. That would not have made a difference in this case, but for future reference, it is the best way to contact us.

We'll get your Members Club account sorted out. Of course, the update will be going official soon, but that should allow you to get future beta updates.

Regards,

- Erik


< Message edited by Erik Rutins -- 12/11/2011 3:10:39 PM >


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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Arjuna)
Post #: 33
RE: Cant join Members Club - 12/11/2011 4:37:09 PM   
sweeteye


Posts: 437
Joined: 8/8/2011
From: Ohio USA
Status: offline
Thanks all for your concern.....I am sure this will be resolved....I do get impatient which is a fault of mine...It is only a game after all...But a very excellent one and my favorite.....I have lot of various games and have registered at many forums,has never taken quite this long to get a problem resolved.....Though the sites usually only have to handle one game...............


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(in reply to Erik Rutins)
Post #: 34
RE: Cant join Members Club - 12/12/2011 1:16:56 PM   
sweeteye


Posts: 437
Joined: 8/8/2011
From: Ohio USA
Status: offline
Back in business now....Thanks everyone....

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Headquarters Company
422nd Regiment 106th Division
Sons of World War II Veterans


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Post #: 35
RE: Cant join Members Club - 12/12/2011 9:39:39 PM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
Yeehah!

Thanks Erik!

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Dave "Arjuna" O'Connor
www.panthergames.com

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Post #: 36
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