RE: Cant join Members Club

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RE: Cant join Members Club

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All Forums >> [New Releases from Matrix Games] >> Command Ops Series >> Tech Support >> RE: Cant join Members Club

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RE: Cant join Members Club - 12/11/2011 11:25:04 AM

pcelt

Posts: 121
Joined: 2/6/2004
Status: offline

Thanks Arjuna --really hope it can be sorted--its been much too protracted

(in reply to Arjuna)

Post #: 31

RE: Cant join Members Club - 12/11/2011 12:06:58 PM

simovitch

Posts: 3881
Joined: 2/14/2006
Status: offline

As an alternative, why doesn't someone just upload the patch to a website or ftp?

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simovitch

(in reply to Arjuna)

Post #: 32

RE: Cant join Members Club - 12/11/2011 3:06:17 PM

Erik Rutins

Posts: 31231
Joined: 3/28/2000
From: Vermont, USA
Status: online

Hi everyone,

This is ridiculous, I agree. Dave contacted me on this, but unfortunately it's not a problem I can solve. I put it on the plate of the people who can solve it and reminded them several times. It is an extremely busy time of the year here and Thanksgiving was in the middle of that, so it took a while. However, they did resolve it about a week ago and I e-mailed you with the solution, which it appears you did not receive. I was busy enough that it did not register with me that you had not replied. I'm sorry Sweeteye, this should have been resolved sooner.

Our normal support mechanism is our Help Desk. That would not have made a difference in this case, but for future reference, it is the best way to contact us.

We'll get your Members Club account sorted out. Of course, the update will be going official soon, but that should allow you to get future beta updates.

Regards,

- Erik

< Message edited by Erik Rutins -- 12/11/2011 3:10:39 PM >

_____________________________

Erik Rutins
Director of Product Development and Business Relations

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Arjuna)

Post #: 33

RE: Cant join Members Club - 12/11/2011 4:37:09 PM

sweeteye

Posts: 314
Joined: 8/8/2011
From: Ohio USA
Status: offline

Thanks all for your concern.....I am sure this will be resolved....I do get impatient which is a fault of mine...It is only a game after all...But a very excellent one and my favorite.....I have lot of various games and have registered at many forums,has never taken quite this long to get a problem resolved.....Though the sites usually only have to handle one game...............

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(in reply to Erik Rutins)

Post #: 34

RE: Cant join Members Club - 12/12/2011 1:16:56 PM

sweeteye

Posts: 314
Joined: 8/8/2011
From: Ohio USA
Status: offline

Back in business now....Thanks everyone....