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game crash - 11/17/2011 11:15:47 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		The game chrashes constantly at launch.
I have win7 and nvidia geforce gtx 560m.
I have installed distant worlds and then Distant Worlds - Return of the Shakturi and then the latest update.
any help?
Post #: 1
RE: game crash - 11/18/2011 8:30:20 AM   
Data


Posts: 3876
Joined: 1/3/2011
Status: offline 		Is there an error? A screen shot would help.

_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to jnpoint)
Post #: 2
RE: game crash - 11/18/2011 10:02:55 AM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		no, it crashes back to windows without a message - only: Distant Worlds has stopped working

(in reply to Data)
Post #: 3
RE: game crash - 11/18/2011 12:32:53 PM   
Data


Posts: 3876
Joined: 1/3/2011
Status: offline 		If you check the Windows event log (especially the application one) can you see some error being logged for this?

_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to jnpoint)
Post #: 4
RE: game crash - 11/18/2011 7:18:48 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		oh, thats worse - where do I find 'windows event log' - I have a danish version, so the names are not the same.

(in reply to Data)
Post #: 5
RE: game crash - 11/18/2011 8:17:20 PM   
cookie monster


Posts: 1695
Joined: 5/22/2005
From: Birmingham,England
Status: offline 		Do you have internet explorer and windows media player installed?

These are necessary.

(in reply to jnpoint)
Post #: 6
RE: game crash - 11/18/2011 9:53:23 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline
quote:

ORIGINAL: cookie monster

Do you have internet explorer and windows media player installed?

These are necessary.


Yes - both

(in reply to cookie monster)
Post #: 7
RE: game crash - 11/19/2011 10:03:32 AM   
Data


Posts: 3876
Joined: 1/3/2011
Status: offline 		For the event logs right click on My Computer -> Manage -> System Tools -> Event Viewer

_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to jnpoint)
Post #: 8
RE: game crash - 11/19/2011 5:59:46 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		I think I found it?:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-19T17:55:12.000000000Z" />
<EventRecordID>3186</EventRecordID>
<Channel>Application</Channel>
<Computer>jacktheol-Pc</Computer>
<Security />
</System>
- <EventData>
<Data>1854811850</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Ikke tilgængelig</Data>
<Data>0</Data>
<Data>distantworlds.exe</Data>
<Data>1.5.0.8</Data>
<Data>4d8d101c</Data>
<Data>DistantWorlds.Types</Data>
<Data>1.5.0.8</Data>
<Data>4d8c5903</Data>
<Data>174</Data>
<Data>12ca</Data>
<Data>System.ApplicationException</Data>
<Data />
<Data>C:\Users\jacktheol\AppData\Local\Temp\WER59B.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_distantworlds.ex_8da33694743a514cc9febee3ffebca40bc1bcc91_1339118d</Data>
<Data />
<Data>0</Data>
<Data>9e67a271-12d7-11e1-895c-742f68b830c9</Data>
<Data>0</Data>
</EventData>
</Event>

(in reply to Data)
Post #: 9
RE: game crash - 11/19/2011 6:22:05 PM   
Data


Posts: 3876
Joined: 1/3/2011
Status: offline 		I think that holds some generic info about the error, I was hoping for a call stack or something similar. If you reinstall and take it step by step do you see it again?

1. Install vanilla DW and check if it works.

2. Install ROTS and check if it works.

3. Patch ROTS and.....

_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to jnpoint)
Post #: 10
RE: game crash - 11/19/2011 7:40:55 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		I'll try monday. I don't have my USB-stick with me on this holiday

(in reply to Data)
Post #: 11
RE: game crash - 11/20/2011 9:56:54 AM   
Data


Posts: 3876
Joined: 1/3/2011
Status: offline 		Fingers crossed

_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to jnpoint)
Post #: 12
RE: game crash - 11/21/2011 1:43:15 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		So now I tried to download the game in that order you told me to do.
The vanilla DW works fine
The ROTS does not
and now I have forgot where to find the error info (I have a danish win-version so the names are different)

(in reply to Data)
Post #: 13
RE: game crash - 11/21/2011 2:09:05 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		Well :) I found it again:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-21T14:06:04.000000000Z" />
<EventRecordID>3498</EventRecordID>
<Channel>Application</Channel>
<Computer>jacktheol-Pc</Computer>
<Security />
</System>
- <EventData>
<Data>1613260533</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Ikke tilgængelig</Data>
<Data>0</Data>
<Data>distantworlds.exe</Data>
<Data>1.5.0.1</Data>
<Data>4d134ca3</Data>
<Data>DistantWorlds.Types</Data>
<Data>1.5.0.1</Data>
<Data>4d129585</Data>
<Data>174</Data>
<Data>12ca</Data>
<Data>System.ApplicationException</Data>
<Data />
<Data>C:\Users\jacktheol\AppData\Local\Temp\WER27DA.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_distantworlds.ex_c98bcf7b5991544fd89838b6894fc607cbe115b_185933eb</Data>
<Data />
<Data>0</Data>
<Data>f0fdc7df-1449-11e1-8f21-742f68b830c9</Data>
<Data>0</Data>
</EventData>
</Event>

(in reply to jnpoint)
Post #: 14
RE: game crash - 11/21/2011 2:44:35 PM   
Data


Posts: 3876
Joined: 1/3/2011
Status: offline 		Good, since vanilla DW works we can at least confirm that the prerequisites are meat and this should not be a game install issue. Maybe the ROTS patch was not properly downloaded? You encounter the error even after patching ROTS to 1.5.0.8?


_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to jnpoint)
Post #: 15
RE: game crash - 11/21/2011 3:15:15 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		Now I have installed the patch ROTS 1.5.0.8, and this is the result:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-21T15:12:24.000000000Z" />
<EventRecordID>3559</EventRecordID>
<Channel>Application</Channel>
<Computer>jacktheol-Pc</Computer>
<Security />
</System>
- <EventData>
<Data>1854811850</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Ikke tilgængelig</Data>
<Data>0</Data>
<Data>distantworlds.exe</Data>
<Data>1.5.0.8</Data>
<Data>4d8d101c</Data>
<Data>DistantWorlds.Types</Data>
<Data>1.5.0.8</Data>
<Data>4d8c5903</Data>
<Data>174</Data>
<Data>12ca</Data>
<Data>System.ApplicationException</Data>
<Data />
<Data>C:\Users\jacktheol\AppData\Local\Temp\WER587B.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_distantworlds.ex_8da33694743a514cc9febee3ffebca40bc1bcc91_1831648c</Data>
<Data />
<Data>0</Data>
<Data>34ee757f-1453-11e1-b7d2-742f68b830c9</Data>
<Data>0</Data>
</EventData>
</Event>

(in reply to Data)
Post #: 16
RE: game crash - 11/23/2011 5:52:18 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		Is it possible, that DW legends can fix my problem, or do I have to wait for a result for my current problem?

(in reply to jnpoint)
Post #: 17
RE: game crash - 11/23/2011 8:38:09 PM   
elliotg


Posts: 2379
Joined: 9/10/2007
Status: offline
quote:

ORIGINAL: jnpoint
Is it possible, that DW legends can fix my problem, or do I have to wait for a result for my current problem?

Hi jnpoint

I couldn't guarantee that simply installing Legends over the top will fix anything.

I think the most likely problem here is a corrupted installation.

Your event log says that you are having an ApplicationException - these are deliberately thrown errors that occur when something is wrong with the installation (e.g. missing files), etc.

I'm surprised you are not seeing a proper popup message though - those problems are generally displayed nicely to the player.

It's also possible that your Danish regional settings might be messing up the game startup. You could try switching to English regional settings and see if that makes any difference.

One thing to check in your current installation: You should have an image file named upgradefighters.png in the folder C:\[DISTANT WORLDS GAME FOLDER]\images\ui\chrome\ (where [DISTANT WORLDS GAME FOLDER] is the path where you installed Distant Worlds). Does this image file exist? This was added in a later update to ROTS, but may have somehow been missed in your update.

Thanks
Elliot


(in reply to jnpoint)
Post #: 18
RE: game crash - 11/23/2011 8:45:36 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline
quote:

ORIGINAL: elliotg

quote:

ORIGINAL: jnpoint
Is it possible, that DW legends can fix my problem, or do I have to wait for a result for my current problem?

Hi jnpoint

I couldn't guarantee that simply installing Legends over the top will fix anything.

I think the most likely problem here is a corrupted installation.

Your event log says that you are having an ApplicationException - these are deliberately thrown errors that occur when something is wrong with the installation (e.g. missing files), etc.

I'm surprised you are not seeing a proper popup message though - those problems are generally displayed nicely to the player.

It's also possible that your Danish regional settings might be messing up the game startup. You could try switching to English regional settings and see if that makes any difference.

One thing to check in your current installation: You should have an image file named upgradefighters.png in the folder C:\[DISTANT WORLDS GAME FOLDER]\images\ui\chrome\ (where [DISTANT WORLDS GAME FOLDER] is the path where you installed Distant Worlds). Does this image file exist? This was added in a later update to ROTS, but may have somehow been missed in your update.

Thanks
Elliot




Yes, I do have upgradefighters.png in the folder.

(in reply to elliotg)
Post #: 19
RE: game crash - 11/23/2011 8:47:28 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		I have tried to install several times, but the result is the same. But on the other hand, I do only have a copy on my USB-stick, because I can't find it online anymore. So...

(in reply to jnpoint)
Post #: 20
RE: game crash - 11/23/2011 9:39:46 PM   
elliotg


Posts: 2379
Joined: 9/10/2007
Status: offline
quote:

ORIGINAL: jnpoint
I have tried to install several times, but the result is the same. But on the other hand, I do only have a copy on my USB-stick, because I can't find it online anymore. So...

I would definitely try a full reinstall from original files. I'm fairly certain this is the cause of your problem.

The 1.5.0.8 update for ROTS is available for download from this page:

http://matrixgames.com/products/398/downloads/

Thanks
Elliot

(in reply to jnpoint)
Post #: 21
RE: game crash - 11/23/2011 10:01:02 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		Thats right, but it seems to be the ROTS before I update, that is the problem.

(in reply to elliotg)
Post #: 22
RE: game crash - 11/23/2011 10:15:20 PM   
elliotg


Posts: 2379
Joined: 9/10/2007
Status: offline
quote:

ORIGINAL: jnpoint
Thats right, but it seems to be the ROTS before I update, that is the problem.

Have you tried installing as the Administrator user on your computer? Some of the files may not be installed due to some security settings.

You could also try disabling any anti-virus/malware-scanning software prior to installing.

(in reply to jnpoint)
Post #: 23
RE: game crash - 11/23/2011 11:00:14 PM   
jnpoint


Posts: 242
Joined: 8/9/2007
From: Holstebro, Denmark
Status: offline 		I'm a fool. I had a beta-version af ROTS, now I got the real one, and everything works fine - sorry!

(in reply to elliotg)
Post #: 24
RE: game crash - 11/23/2011 11:57:21 PM   
elliotg


Posts: 2379
Joined: 9/10/2007
Status: offline 		Glad to hear it's all fixed

(in reply to jnpoint)
Post #: 25
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