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PZO crashing with Beta patch

 
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PZO crashing with Beta patch - 9/27/2011 1:15:40 AM   
firehall


Posts: 16
Joined: 2/2/2011
Status: offline
PZO has crashed a couple times on me with the following message:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: pcostfront.exe
Problem Signature 02: 3.2.7.33433
Problem Signature 03: 4e29b4a2
Problem Signature 04: GameLib
Problem Signature 05: 3.2.7.33432
Problem Signature 06: 4e29b4a1
Problem Signature 07: 7b5
Problem Signature 08: 1c6a
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


This is on a Win7 system. I had just installed the patch "PanzerCommandOstfront-UpdateComp-Build328gBeta.exe".
Post #: 1
RE: PZO crashing with Beta patch - 9/27/2011 1:20:54 AM   
Rick

 

Posts: 11833
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: firehall

PZO has crashed a couple times on me with the following message:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: pcostfront.exe
Problem Signature 02: 3.2.7.33433
Problem Signature 03: 4e29b4a2
Problem Signature 04: GameLib
Problem Signature 05: 3.2.7.33432
Problem Signature 06: 4e29b4a1
Problem Signature 07: 7b5
Problem Signature 08: 1c6a
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


This is on a Win7 system. I had just installed the patch "PanzerCommandOstfront-UpdateComp-Build328gBeta.exe".


there is a subfolder named Logs in the PCO folder. That folder contains logfiles for the game. The logfile name contains the date. If you could copy and paste the section of the logfile around the time of the crash it might show what is missing. Each line of the logfile as a time stamp on it.

Thanks
Rick

(in reply to firehall)
Post #: 2
RE: PZO crashing with Beta patch - 9/27/2011 2:09:08 AM   
firehall


Posts: 16
Joined: 2/2/2011
Status: offline
Here are the contents of the log. The last timestamp is 7:49pm though I have autosaves at 7:51 and 8:02 ( though the later one my have been me restarting the scenario).

Thanks, Sean.

9/26/2011 7:49:14 PM: Current Directory: C:\Matrix Games\Panzer Command Ostfront
9/26/2011 7:49:14 PM: OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1
9/26/2011 7:49:14 PM: CodeBase: file:///C:/Matrix Games/Panzer Command Ostfront/PCOstfront.exe
9/26/2011 7:49:14 PM: Assembly Name: PCOstfront, Version=3.2.7.33433, Culture=neutral, PublicKeyToken=null
9/26/2011 7:49:14 PM: Managed DirectX:
9/26/2011 7:49:14 PM: Microsoft.DirectX, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
9/26/2011 7:49:14 PM: Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
9/26/2011 7:49:14 PM: Microsoft.DirectX.DirectInput, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
9/26/2011 7:49:14 PM: Loading Guns...
9/26/2011 7:49:14 PM: Loading Armoured Units...
9/26/2011 7:49:15 PM: Loading Infantry...
9/26/2011 7:49:16 PM: Loading Scenarios...
9/26/2011 7:49:16 PM: Loading Campaigns...
9/26/2011 7:49:17 PM: Loading Tables...
9/26/2011 7:49:17 PM: Assembly Name: Lib, Version=3.2.7.33431, Culture=neutral, PublicKeyToken=null
9/26/2011 7:49:17 PM: Graphics format: X8R8G8B8
9/26/2011 7:49:17 PM: DeviceIdentifier: d7b78e66-6902-11cf-667b-3922a7c2c535
WhqlLevel: 0
Revision: 7
SubSystemId: 36900904
DeviceId: 10818
VendorId: 32902
DriverVersion: 8.15.10.2302
DeviceName: \\.\DISPLAY1
Description: Mobile Intel(R) 4 Series Express Chipset Family
DriverName: igdumdx32.dll

9/26/2011 7:49:17 PM: Manager Adapter value: 0
9/26/2011 7:49:18 PM: Create device.

9/26/2011 7:49:18 PM: HardwareVertexProcessing
9/26/2011 7:49:18 PM: MultiSampleQuality: 0
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: None
BackBufferCount: 1
BackBufferFormat: X8R8G8B8
BackBufferHeight: 800
BackBufferWidth: 1280
ForceNoMultiThreadedFlag: False

9/26/2011 7:49:18 PM: Create Flags: HardwareVertexProcessing
9/26/2011 7:49:18 PM: Device Type: Hardware
9/26/2011 7:49:18 PM: Error: Couldn't Create Mega8192 Texture Cache
9/26/2011 7:49:30 PM: Current Token: 15d9f6f09f2398447c0f00ae147fa287
9/26/2011 7:49:30 PM: Current Level: Kharkov-Ger-L9-Fire Brigade


(in reply to Rick)
Post #: 3
RE: PZO crashing with Beta patch - 9/27/2011 2:25:25 AM   
junk2drive


Posts: 12883
Joined: 6/27/2002
From: Arizona West Coast
Status: online
If I am reading it right, I don't think your integrated video is up to the task of that map.

_____________________________

Conflict of Heroes "Most games are like checkers or chess and some have dice and cards involved too. This game plays like checkers but you think like chess and the dice and cards can change everything in real time."

(in reply to firehall)
Post #: 4
RE: PZO crashing with Beta patch - 9/27/2011 3:02:46 AM   
Rick

 

Posts: 11833
Joined: 4/20/2000
Status: offline

Please try setting your screen resolution in the configuration menu before anything else. Then try starting the tutorial.

If that fails, attach a copy of the log file.

Sorry for the problems.

Thanks
Rick

(in reply to junk2drive)
Post #: 5
RE: PZO crashing with Beta patch - 9/27/2011 4:32:19 AM   
firehall


Posts: 16
Joined: 2/2/2011
Status: offline
I turned down the graphics some more and finished the scenario. Perhaps applying the beta patch had increased the graphics details. I'll post again if it returns. Thanks for the quick response Rick and Junk.

-Sean

(in reply to Rick)
Post #: 6
RE: PZO crashing with Beta patch - 9/27/2011 5:32:52 PM   
firehall


Posts: 16
Joined: 2/2/2011
Status: offline
It's happened again while playing the same scenario. Each time it's crashed I've been late in the scenario, today it was turn 17 or so.

I confirmed the resolution selected in configuration menu is the display's native resolution. I also lowered the texture quality to medium, detail quality was already medium). In the game I turned off grass. Shadows are off and infanntry is limited as well.

I played a campaign and more of PZ Kharkov and a few games of PZO in the spring on this PC but hadn't touched it all summer until I installed the patch this week.

Here are the entire contents of the log file:
9/27/2011 8:40:46 AM: ******************** New Game *******************
9/27/2011 8:40:46 AM: Current Directory: C:\Matrix Games\Panzer Command Ostfront
9/27/2011 8:40:46 AM: OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1
9/27/2011 8:40:46 AM: CodeBase: file:///C:/Matrix Games/Panzer Command Ostfront/PCOstfront.exe
9/27/2011 8:40:46 AM: Assembly Name: PCOstfront, Version=3.2.7.33433, Culture=neutral, PublicKeyToken=null
9/27/2011 8:40:46 AM: Managed DirectX:
9/27/2011 8:40:46 AM: Microsoft.DirectX, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
9/27/2011 8:40:46 AM: Microsoft.DirectX.Direct3DX, Version=1.0.2911.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
9/27/2011 8:40:46 AM: Microsoft.DirectX.DirectInput, Version=1.0.2902.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
9/27/2011 8:40:46 AM: Loading Guns...
9/27/2011 8:40:47 AM: Loading Armoured Units...
9/27/2011 8:40:47 AM: Loading Infantry...
9/27/2011 8:40:48 AM: Loading Scenarios...
9/27/2011 8:40:48 AM: Loading Campaigns...
9/27/2011 8:40:49 AM: Loading Tables...
9/27/2011 8:40:49 AM: Assembly Name: Lib, Version=3.2.7.33431, Culture=neutral, PublicKeyToken=null
9/27/2011 8:40:49 AM: Graphics format: X8R8G8B8
9/27/2011 8:40:49 AM: DeviceIdentifier: d7b78e66-6902-11cf-667b-3922a7c2c535
WhqlLevel: 0
Revision: 7
SubSystemId: 36900904
DeviceId: 10818
VendorId: 32902
DriverVersion: 8.15.10.2302
DeviceName: \\.\DISPLAY1
Description: Mobile Intel(R) 4 Series Express Chipset Family
DriverName: igdumdx32.dll

9/27/2011 8:40:49 AM: Manager Adapter value: 0
9/27/2011 8:40:50 AM: Create device.

9/27/2011 8:40:50 AM: HardwareVertexProcessing
9/27/2011 8:40:50 AM: MultiSampleQuality: 0
PresentationInterval: Immediate
FullScreenRefreshRateInHz: 60
PresentFlag: None
AutoDepthStencilFormat: D16
EnableAutoDepthStencil: True
Windowed: False
DeviceWindowHandle: 0
DeviceWindow:
SwapEffect: Discard
MultiSample: None
BackBufferCount: 1
BackBufferFormat: X8R8G8B8
BackBufferHeight: 800
BackBufferWidth: 1280
ForceNoMultiThreadedFlag: False

9/27/2011 8:40:50 AM: Create Flags: HardwareVertexProcessing
9/27/2011 8:40:50 AM: Device Type: Hardware
9/27/2011 8:40:50 AM: Error: Couldn't Create Mega8192 Texture Cache
9/27/2011 8:41:14 AM: Unit Purchase - campaign:
9/27/2011 8:41:14 AM: Unit Purchase - scenario: Kharkov-Ger-L9-Fire Brigade
9/27/2011 8:43:25 AM: Current Token: 15d9f6f09f2398447c0f00ae147fa287
9/27/2011 8:43:26 AM: Current Level: Kharkov-Ger-L9-Fire Brigade
9/27/2011 10:07:40 AM: Begin Device Resize:
9/27/2011 10:07:40 AM: Begin Device Resize:
9/27/2011 10:07:40 AM: Graphics format: X8R8G8B8
9/27/2011 10:07:40 AM: Trying reset
9/27/2011 10:07:40 AM: Device Reset
9/27/2011 10:56:21 AM: Begin Device Resize:
9/27/2011 10:56:21 AM: Begin Device Resize:
9/27/2011 10:56:21 AM: Graphics format: X8R8G8B8
9/27/2011 10:56:21 AM: Trying reset
9/27/2011 10:56:21 AM: Device Reset


The last timestamp in the log is 10:56am but the game crashed at 11:30am.

I could try to recreate the crash with a fresh install without the beta patch.

Rick, you suggested going to the tutorials. Is there something special in the tutorial or did you just suggest it because they are less CPU/graphics intensive?

Thanks,
-Sean

(in reply to firehall)
Post #: 7
RE: PZO crashing with Beta patch - 9/27/2011 5:51:00 PM   
Rick

 

Posts: 11833
Joined: 4/20/2000
Status: offline
quote:

ORIGINAL: firehall

It's happened again while playing the same scenario. Each time it's crashed I've been late in the scenario, today it was turn 17 or so.

I confirmed the resolution selected in configuration menu is the display's native resolution. I also lowered the texture quality to medium, detail quality was already medium). In the game I turned off grass. Shadows are off and infanntry is limited as well.
.
.
,
,
.

Rick, you suggested going to the tutorials. Is there something special in the tutorial or did you just suggest it because they are less CPU/graphics intensive?

Thanks,
-Sean



I was suggesting the tutorial because I thought it might be less intensive, but I just looked at the map you are loading and I'm not sure it's that demanding either. And since you are able to play the scenario for a while, I don't think it's a map issue. But could you post a saved game for close to the time it crashes and explain what you were doing, ie orders etc.

I see the message about not being able to load the mega8192, but I checked and that map doesn't have a megatexture.

You could try unintalling the game, dleting the directory, then reinstalling. Make sure you have your serial number. You might also see if your computer has a utility to test your hardware, memory particularly.

You might post a DXdiag and maybe Erik will have some ideas of things you can check. I can't think of anything else to try.

Thanks and sorry for your troubles with this.

Rick


< Message edited by Rick -- 9/27/2011 5:52:10 PM >

(in reply to firehall)
Post #: 8
RE: PZO crashing with Beta patch - 10/26/2011 7:29:21 PM   
resinslinger


Posts: 803
Joined: 10/21/2011
From: Columbia, South Carolina
Status: offline
I keep hearing about this beta-patch. How does one get a copy or is this for the testers only?

(in reply to Rick)
Post #: 9
RE: PZO crashing with Beta patch - 10/26/2011 7:51:08 PM   
Rick

 

Posts: 11833
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: resinslinger

I keep hearing about this beta-patch. How does one get a copy or is this for the testers only?


You will need to go to the Members area, then the section for Downloads for Registered Games. make sure your game is registered. It used to require a separate login for the Member area, separate from the forum, but I dont know if that is still the case or not.

You should be able to find any downloads for any of your registered games there.

The latest beta patch should be shown. If you aren't in a rush, a new beta patch is expected any day now. (Maybe even today).

Thanks
rick

(in reply to resinslinger)
Post #: 10
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