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Technical Support

 
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Technical Support - 8/14/2011 1:09:44 AM   
Rainer

 

Posts: 1188
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline
If you never had a chance to look into the Tech Support Forum - now is the time.
Why?
Because there is a shining example of the support provided by MichaelM.

The case:
A user (Bradley7735) experienced a Crash to Desktop (CTD) and reported 11 Aug 2011.
12 Aug 2011 MichaelM confirmes and provides an intermediate bug fix.
The same day I test this fix and find another glitch, and report.
The same day MichaelM asks for a save which I provide later that day.
13 Aug 2011 MichaelM provides another fix, which eliminates both problems (the initial one reported by Bradley, and the one I reported).
Case fixed and closed.
You can read all about it in the fairly short thread "CTD" in the Tech Forum.

While doing all this MichaelM was also busy to read and patiently answer questions in other threads within the Tech Forum, and probably other Forums as well.

Please join me in praising this fine gentleman for his achievements and determination.

EDIT: Cleared typoes.

PS: I should note that the fixes were needed for the ongoing technical Beta (1108p7). Has nothing to do with the released version (1106i).



< Message edited by Rainer -- 8/14/2011 1:17:29 AM >


_____________________________

WitP/AE Devs Fan Boy
1.7.11.23x10 beta
Data base changes by Andy Mac October 16, 2012
Scen #1 Allied vs AI Level Hard Daily Turns
Art Mods by TomLabel and Reg
Topo Map by chemkid
Post #: 1
RE: Technical Support - 8/14/2011 1:33:08 AM   
LST Express


Posts: 512
Joined: 3/1/2005
From: Texas
Status: offline
The people that work on and support the game are a big reason most of us stay with the product I reckon, they are top notch!

(in reply to Rainer)
Post #: 2
RE: Technical Support - 8/14/2011 12:51:45 PM   
Itdepends

 

Posts: 693
Joined: 12/12/2005
Status: offline
Never was so much owed by so many to so few

(in reply to LST Express)
Post #: 3
RE: Technical Support - 8/14/2011 2:21:57 PM   
PaxMondo


Posts: 5621
Joined: 6/6/2008
Status: offline
Michael!



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Pax

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Post #: 4
RE: Technical Support - 8/14/2011 3:23:43 PM   
vonTirpitz


Posts: 511
Joined: 3/1/2005
From: Wilmington, NC
Status: offline
+1

quote:

ORIGINAL: LST Express

The people that work on and support the game are a big reason most of us stay with the product I reckon, they are top notch!



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Post #: 5
RE: Technical Support - 8/14/2011 4:30:05 PM   
cavalry

 

Posts: 1836
Joined: 9/2/2003
From: Blackboys East Sussex UK
Status: offline
yes agree...

(in reply to vonTirpitz)
Post #: 6
RE: Technical Support - 8/14/2011 7:47:35 PM   
mikkey


Posts: 740
Joined: 2/10/2008
From: Slovakia
Status: offline
yes, excellent support

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Post #: 7
RE: Technical Support - 8/14/2011 10:34:25 PM   
pws1225

 

Posts: 832
Joined: 8/9/2010
From: Tate's Hell, Florida
Status: offline
+2!

(in reply to vonTirpitz)
Post #: 8
RE: Technical Support - 8/15/2011 12:30:54 AM   
zuluhour


Posts: 3088
Joined: 1/20/2011
From: Maryland
Status: offline
Id still be trying to play on screen the size of an I-phone. I never saw a computer till I was in my twenties!
thanks for patience with me this morning Michaelm, our PB"E"M (yes, i used the stock market to PBM) has begun.
Five stars.

(in reply to pws1225)
Post #: 9
RE: Technical Support - 8/15/2011 5:36:48 AM   
jmalter

 

Posts: 1218
Joined: 10/12/2010
Status: offline

quote:

ORIGINAL: Rainer
Because there is a shining example of the support provided by MichaelM.

+1 to this!

the improved/expanded capabilities available in the beta are a treat, also some kudoes are due to the beta-users who report probs. What Rainer said is true, michaelm will review user-input, make the adjustments/repairs & upload a new beta-installer in a few days.

(in reply to Rainer)
Post #: 10
RE: Technical Support - 8/15/2011 4:26:57 PM   
Rainer

 

Posts: 1188
Joined: 11/21/2000
From: Neuching, Bavaria, Germany
Status: offline
quote:

make the adjustments/repairs & upload a new beta-installer in a few days.


In ONE day
(see my "Request for HIF Improvement" - posted 14 Aug 11 - and Michael's response with code change posted 15 Aug 11).
Incredible!

Can't we ask the Australian Government to set aside some Security Specialists to take care of Michael's well being?

_____________________________

WitP/AE Devs Fan Boy
1.7.11.23x10 beta
Data base changes by Andy Mac October 16, 2012
Scen #1 Allied vs AI Level Hard Daily Turns
Art Mods by TomLabel and Reg
Topo Map by chemkid

(in reply to jmalter)
Post #: 11
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