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Problem with PBEM server

 
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Problem with PBEM server - 8/12/2011 9:20:29 PM   
xriz

 

Posts: 34
Joined: 10/11/2008
Status: offline 		I tried to load up my PBEM game this morning and found PC was hanging after trying to load up the multiplayer, have to kill it in the task manager. Single player games load up fine.

Is the PBEM server down?
Post #: 1
RE: Problem with PBEM server - 8/12/2011 9:41:00 PM   
VPaulus

 

Posts: 746
Joined: 6/23/2011
From: Portugal
Status: online 		Today, I've been having problems in accessing to Slitherine's forum. So probably the problems are related.
There will be an upgrade in the end of August to avoid this kind of situations.
Please be patient.

(in reply to xriz)
Post #: 2
RE: Problem with PBEM server - 8/13/2011 11:48:41 PM   
jb5256

 

Posts: 4
Joined: 8/13/2011
Status: offline 		I am having the same problem.  I do not think it would be reasonable for and I my opponent to have to wait until the end of August to be able to continue our game online.  Is anyone at Matrix or Slitherine working to fix this problem now? 

(in reply to VPaulus)
Post #: 3
RE: Problem with PBEM server - 8/14/2011 1:50:00 AM   
VPaulus

 

Posts: 746
Joined: 6/23/2011
From: Portugal
Status: online 		http://www.matrixgames.com/forums/tm.asp?m=2880776

(in reply to jb5256)
Post #: 4
RE: Problem with PBEM server - 8/14/2011 3:13:37 AM   
Erik Rutins

 

Posts: 31412
Joined: 3/28/2000
From: Vermont, USA
Status: online 		There's nothing I'm aware of that should hang your PC. The PBEM server is under a lot of stress at the moment though.

If you see upload errors, just retry. An Error 23 means the upload did complete.

If you get a login error, just retry, you will get in eventually.

We are addressing this in two ways. First, we are upgrading the PBEM server to a much better system. That's schedule for later in August. Second, a new public beta will be out next week for WITE that does a better job of managing the errors.

There's no reason to stop playing though. I have a PBEM game ongoing and we've been playing through the occasional error messages and login problems.

Regards,

- Erik

_____________________________

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Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to VPaulus)
Post #: 5
RE: Problem with PBEM server - 8/14/2011 10:37:55 AM   
tomar

 

Posts: 76
Joined: 7/30/2009
Status: offline
I am having similar problems... This is affecting not only Panzer Corp but also battlefield academy and field of glory.

A few days ago I noticed that it was taking more and more time to upload games... For the last 3 days, there have been issues on and off (for example the game list periodically coming up empty, games not uploading, error messages etc...)

(in reply to Erik Rutins)
Post #: 6
RE: Problem with PBEM server - 8/14/2011 10:40:49 AM   
ccsdc83

 

Posts: 138
Joined: 12/4/2010
Status: offline 		Not working here either. Single player time I suppose.

(in reply to xriz)
Post #: 7
RE: Problem with PBEM server - 8/14/2011 12:16:32 PM   
elmo3

 

Posts: 4772
Joined: 1/22/2002
Status: offline 		Same here this morning.  It says Initializing Multiplayer... but never gives me the login screen.  I have to kill the game from the Task Manager to get out of it.

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We don't stop playing games because we grow old, we grow old because we stop playing games - Anon.

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(in reply to ccsdc83)
Post #: 8
RE: Problem with PBEM server - 8/14/2011 12:36:08 PM   
El Condoro

 

Posts: 60
Joined: 4/2/2008
Status: offline 		+1 (but I've only tried once today)

(in reply to elmo3)
Post #: 9
RE: Problem with PBEM server - 8/14/2011 2:53:08 PM   
jomni


Posts: 2518
Joined: 11/19/2007
Status: offline 		Servers seem to be dead. :(

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(in reply to El Condoro)
Post #: 10
RE: Problem with PBEM server - 8/14/2011 6:34:45 PM   
Erik Rutins

 

Posts: 31412
Joined: 3/28/2000
From: Vermont, USA
Status: online 		Everything should be working again now, apologies for the inconvenience!

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jomni)
Post #: 11
RE: Problem with PBEM server - 8/14/2011 9:22:31 PM   
jb5256

 

Posts: 4
Joined: 8/13/2011
Status: offline 		Thank you for responding but I just tried to access the game again online and I am still having the same problem. To be clear, I am not receiving any error messages, I can get as far as the "turn/weather/victory conditions" screen and that's it. I can only hit "esc" and close out in the menu. I submitted a trouble ticket yesterday and the update states something to the effect that I will be receiving assistance from the developer. Have to be honest, I would not have purchased this game had I known this kind of problem would come up and not be quickly resolved.

Just curious, why is it that the game was designed so that online play could only be executed via servers at Slitherine or Matrix?

(in reply to Erik Rutins)
Post #: 12
RE: Problem with PBEM server - 8/15/2011 6:13:28 AM   
jomni


Posts: 2518
Joined: 11/19/2007
Status: offline
quote:

ORIGINAL: jb5256
Just curious, why is it that the game was designed so that online play could only be executed via servers at Slitherine or Matrix?


This scheme is common in console gaming.
As for the game, the servers keep the save game so that the players cannot touch it.


< Message edited by jomni -- 8/15/2011 6:14:15 AM >

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(in reply to jb5256)
Post #: 13
RE: Problem with PBEM server - 8/15/2011 4:06:34 PM   
PipFromSlitherine

 

Posts: 381
Joined: 6/23/2010
Status: online 		The key reason is convenience. The system allows players to create and play games without needing to try and individually find opponents, arrange games, etc. It's been a huge success, with vastly more people playing online than has ever been the case with older PBEM systems. It does put more on us to ensure the infrastructure is solid though, and we apologise for this period of flakiness. The server move should solve this, as well as make it simpler for us to bring on more horsepower as needed in future. We also suffered a strange DoS-type incident yesterday which caused additional issues to an already sweating server.

Thanks for your patience.

Cheers

Pip

(in reply to jomni)
Post #: 14
RE: Problem with PBEM server - 8/19/2011 6:02:50 PM   
jb5256

 

Posts: 4
Joined: 8/13/2011
Status: offline 		Well, now I am confused. I still cannot open the game and I my opponent started earlier, but now I can download and play a different game/scenario that my opponent started. We have only completed the first turn of the new game, but it seems to be working. Why can I play the more recent game, but not the older one?

Also, my trouble ticket I submitted has been closed as "resolved" but the solution is that "most likely" the problem will be fixed when I install version 1.01 of the game. I was not given any information as to when this 1.01 version will be available and (just in case) I checked for updates and my game message was that I already had the most recent version of the game. So, does the response I received mean that I am going to continue to have this problem until version 1.01 is released? Is anyone else still experiencing a problem with online gaming?

(in reply to PipFromSlitherine)
Post #: 15
RE: Problem with PBEM server - 8/19/2011 9:41:07 PM   
PipFromSlitherine

 

Posts: 381
Joined: 6/23/2010
Status: online 		If you can play another game fine, then the issue is going to be in that single game which is problematic. I know that there was a MP bug which got fixed, and will be part of the upcoming patch, and it may be that it has been determined that that bug was the cause of your problem, and the patch will allow that game to continue.

Cheers

Pip

(in reply to jb5256)
Post #: 16
RE: Problem with PBEM server - 8/24/2011 11:23:11 AM   
elmo3

 

Posts: 4772
Joined: 1/22/2002
Status: offline 		Is the server down?  A friend of mine issued a challenge for me (passworded) but when I go to the server it says there are no challenges available.

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We don't stop playing games because we grow old, we grow old because we stop playing games - Anon.

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(in reply to PipFromSlitherine)
Post #: 17
RE: Problem with PBEM server - 8/24/2011 11:34:13 AM   
ccsdc83

 

Posts: 138
Joined: 12/4/2010
Status: offline 		I think it is down everything is blank and challenges aren't doing anything either if you issue them. I believe they said an upgrade was in the works though so maybe it's in the process.

(in reply to elmo3)
Post #: 18
RE: Problem with PBEM server - 8/24/2011 11:46:01 AM   
VPaulus

 

Posts: 746
Joined: 6/23/2011
From: Portugal
Status: online
quote:

quote:

ORIGINAL:  SeanD

Slitherine's Server Traffic Tripled Over Last Quarter
......
As a result of this change, the Slitherine servers will be closed for maintenance and upgrades on the 24th August at 8am CET, for 5 hours till 1pm CET making the PBEM++ multiplayer system and all other web services unavailable during that time.

(in reply to ccsdc83)
Post #: 19
RE: Problem with PBEM server - 8/24/2011 12:32:42 PM   
elmo3

 

Posts: 4772
Joined: 1/22/2002
Status: offline 		Thanks.

_____________________________

We don't stop playing games because we grow old, we grow old because we stop playing games - Anon.

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Post #: 20
RE: Problem with PBEM server - 8/24/2011 2:04:46 PM   
Iain McNeil


Posts: 1501
Joined: 10/26/2004
From: London
Status: offline 		Yes today was the planned maintenance day - we announced it a couple of weeks ago.

It's all back up now.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to elmo3)
Post #: 21
RE: Problem with PBEM server - 8/26/2011 4:21:09 PM   
elmo3

 

Posts: 4772
Joined: 1/22/2002
Status: offline 		My opponent can't get to our game that is in progress.  Here is what he does:

1. Start Pz Corps
2. Click Play from the start screen.
3. After ESC from the Slitherine intro music, click Multiplayer.
4. Login.
5. One game displayed.  Click Play.  Loading game seems to complete.
6. "Axis Turn 8 of 25... Click to continue."  Nothing happens
7. Click, click, click.  Nothing.  Nuts.
8. ESC to system menu.  Click on "Exit to Desktop".
9. Saves game to continue later.  "Saving game" seems to complete.
10. Exit to desktop.

When I looked at my current games it correctly shows as his turn but he can't get to our game.


_____________________________

We don't stop playing games because we grow old, we grow old because we stop playing games - Anon.

WitE Alpha/Beta Tester

(in reply to Iain McNeil)
Post #: 22
RE: Problem with PBEM server - 8/26/2011 4:23:18 PM   
Iain McNeil


Posts: 1501
Joined: 10/26/2004
From: London
Status: offline 		Sorry you are having probelms. Can you tell us both usernsmaes and the scenario name so we can look it up.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to elmo3)
Post #: 23
RE: Problem with PBEM server - 8/26/2011 5:53:30 PM   
elmo3

 

Posts: 4772
Joined: 1/22/2002
Status: offline 		Elmo (Allies) vs GordianBlade (Axis) in the Norway scenario.

< Message edited by elmo3 -- 8/26/2011 5:54:52 PM >

_____________________________

We don't stop playing games because we grow old, we grow old because we stop playing games - Anon.

WitE Alpha/Beta Tester

(in reply to Iain McNeil)
Post #: 24
RE: Problem with PBEM server - 8/27/2011 8:11:26 AM   
battlemace

 

Posts: 1
Joined: 8/27/2011
Status: offline 		Hi, I seem to have the same problem as elmo3.

The game is Battlemace (Axis) vs rishat (Allies) in scenario Operation Huntress

(in reply to elmo3)
Post #: 25
RE: Problem with PBEM server - 8/27/2011 9:15:08 PM   
elmo3

 

Posts: 4772
Joined: 1/22/2002
Status: offline 		Is anyone at Slitherine looking at this issue?  Thanks.

_____________________________

We don't stop playing games because we grow old, we grow old because we stop playing games - Anon.

WitE Alpha/Beta Tester

(in reply to battlemace)
Post #: 26
RE: Problem with PBEM server - 8/28/2011 9:08:04 AM   
Iain McNeil


Posts: 1501
Joined: 10/26/2004
From: London
Status: offline 		It's been passed to the dev team and they'll get back to you ASAP - sorry for the delay.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to elmo3)
Post #: 27
RE: Problem with PBEM server - 8/28/2011 11:05:08 AM   
elmo3

 

Posts: 4772
Joined: 1/22/2002
Status: offline 		Thanks for the update.

_____________________________

We don't stop playing games because we grow old, we grow old because we stop playing games - Anon.

WitE Alpha/Beta Tester

(in reply to Iain McNeil)
Post #: 28
RE: Problem with PBEM server - 8/28/2011 10:05:36 PM   
blownz06


Posts: 37
Joined: 8/20/2011
Status: offline 		I am getting an email not sent message after my turn and no longer getting email notifications that someone has played me on any of my 20 games I have going.

(in reply to elmo3)
Post #: 29
RE: Problem with PBEM server - 8/29/2011 12:45:55 AM   
PipFromSlitherine

 

Posts: 381
Joined: 6/23/2010
Status: online 		The email server, rather than the game server, seems to be having some issues - just noticed it myself. Sorry for any inconvenience. It shouldn't affect your games.

Cheers

Pip

(in reply to blownz06)
Post #: 30
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