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About registrating problem

 
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About registrating problem - 7/12/2011 7:11:46 PM   
MAARTENR


Posts: 746
Joined: 5/1/2004
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He i can't get mine game registrated it says its already used, what can i do? It says the password is already used.
Please help

< Message edited by MAARTENR -- 7/12/2011 7:20:36 PM >


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RE: About registrating problem - 7/13/2011 11:35:20 AM   
MAARTENR


Posts: 746
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Must i first install the game or something else?

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RE: About registrating problem - 7/13/2011 11:39:19 AM   
sterckxe


Posts: 4601
Joined: 3/30/2004
From: Flanders
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quote:

ORIGINAL: MAARTENR
Must i first install the game or something else?


http://www.matrixgames.com/forums/tt.asp?forumid=751

Greetz,

Eddy Sterckx

(in reply to MAARTENR)
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RE: About registrating problem - 7/13/2011 11:42:48 AM   
MAARTENR


Posts: 746
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Thanx.

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RE: About registrating problem - 7/13/2011 12:10:08 PM   
MAARTENR


Posts: 746
Joined: 5/1/2004
Status: offline
Eddy i canf find one where should i post a question? Did you first had also troubles with registrating the game if so let me know please.
What should i do if someone has used mine serial number?

< Message edited by MAARTENR -- 7/13/2011 12:13:15 PM >


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RE: About registrating problem - 7/13/2011 12:31:47 PM   
sterckxe


Posts: 4601
Joined: 3/30/2004
From: Flanders
Status: offline
quote:

ORIGINAL: MAARTENR
Eddy i canf find one where should i post a question? Did you first had also troubles with registrating the game if so let me know please.
What should i do if someone has used mine serial number?


When you login in the link above you can create a help ticket, if you can't login there use the following link to report that problem :

http://www.matrixgames.com/support/help.asp

Finally : registration of a game is seperate from installing and playing it - you should have no problem with the latter. The only thing registration gives you is :

1) a convenient place to store and retrieve all your serial keys
2) access to beta patches

That's it - I don't think many people actually even bother with registration.

Greetz,

Eddy Sterckx

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RE: About registrating problem - 7/13/2011 12:36:00 PM   
MAARTENR


Posts: 746
Joined: 5/1/2004
Status: offline
I will be honest i had first witp-ae through a program and now have really bought it, should i remove the first one that i downloaded?
But than the serial number didnt get registrated thats logical.

Thanx Eddy.

< Message edited by MAARTENR -- 7/13/2011 12:38:00 PM >


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RE: About registrating problem - 7/13/2011 5:13:05 PM   
MAARTENR


Posts: 746
Joined: 5/1/2004
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Could a moderator can help me, what info do you need to solve it?
That would be great.

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RE: About registrating problem - 7/13/2011 5:32:30 PM   
MAARTENR


Posts: 746
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I've got ask some help from the helpdesk.

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Post #: 9
RE: About registrating problem - 7/13/2011 11:55:53 PM   
H Gilmer

 

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quote:

ORIGINAL: MAARTENR

I will be honest i had first witp-ae through a program and now have really bought it, should i remove the first one that i downloaded?
But than the serial number didnt get registrated thats logical.

Thanx Eddy.


Yes, you should remove the 1st one. You really shouldn't even mention you did that, but since you have, my advice is to get rid of the first one because it could have viruses or could also have certain "issues" hardcoded into it to catch people who actually do that.

Completely get rid of the first. Install the REAL one and then if you are having issues, contact Matrix through the members section and if you are unable to contact them that way (which I myself had issues with), then email/pm Erik Rutins directly and try to describe to him what happened. If they can verify you have a true version of the game, they will help you promptly.

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Post #: 10
RE: About registrating problem - 7/14/2011 12:37:09 AM   
Erik Rutins

 

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From: Vermont, USA
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Hi Maartenr,

Are you having a problem with a copy you purchased from us? What exactly is the problem that you are having?

Regards,

- Erik

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 11
RE: About registrating problem - 7/14/2011 10:30:56 AM   
MAARTENR


Posts: 746
Joined: 5/1/2004
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When i want to registrate with mine serial number it says something key serial is already used.
But i have another witp-ae before this one. But i got a serial number wich i didnt used becausse the belonger has used it.
But maybe someone got mine serial number.
Thanx for your help.

< Message edited by MAARTENR -- 7/14/2011 10:40:57 AM >


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Post #: 12
RE: About registrating problem - 7/15/2011 10:15:56 AM   
MAARTENR


Posts: 746
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Status: offline
Problem is solved.

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Post #: 13
RE: About registrating problem with panzer corps - 8/12/2011 1:40:47 PM   
MAARTENR


Posts: 746
Joined: 5/1/2004
Status: offline
Now i got troubles with registrating Panzer Corps. Could someone help me?

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Post #: 14
RE: About registrating problem with panzer corps - 8/12/2011 3:03:56 PM   
flipperwasirish


Posts: 1648
Joined: 2/25/2003
From: The Nutmeg State
Status: offline
My adivice is open a ticket with the Help Desk.

http://www.matrixgames.com/support/

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Flipper

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