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Source file could not be read - after 5 hours downloading

 
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Source file could not be read - after 5 hours downloading - 5/13/2011 12:15:20 AM   
Das123

 

Posts: 544
Joined: 10/10/2005
Status: offline 		Damn, 5 hours of downloading and now the source file cannot be read. I'm really reluctant to try starting the process again. Is there a problem at Matrix end or do I really need to start this all over?
Post #: 1
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 12:17:57 AM   
diablo1

 

Posts: 994
Joined: 2/27/2010
Status: offline 		Ouch I would be upset too if that happened to me. Do you have a downloader program like Star Downloader? I think that's the one Matrix always recommends.

_____________________________

X3:Universe of games rules them all!! Xtra coming soon X3:REBIRTH 4th qtr 2011 YAY!

(in reply to Das123)
Post #: 2
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 12:22:20 AM   
Erik Rutins

 

Posts: 31363
Joined: 3/28/2000
From: Vermont, USA
Status: online 		Hi Das123,

There's no problem with the file on our server. Were you downloading from the Store or the Members Club? Some advice and a link to a good download manager can be found here:

http://www.matrixgames.com/support/faq.asp?id=11

Regards,

- Erik



_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to diablo1)
Post #: 3
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 12:28:39 AM   
Das123

 

Posts: 544
Joined: 10/10/2005
Status: offline 		... starting over then ...
I was downloading from the members area using Firefox. Firefox has a download manager but it couldn't re-establish the connection.

(in reply to Erik Rutins)
Post #: 4
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 12:30:11 AM   
Erik Rutins

 

Posts: 31363
Joined: 3/28/2000
From: Vermont, USA
Status: online 		Ok. The Members Area download is unfortunately slow, but I can confirm that the file on our server is not corrupted.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Das123)
Post #: 5
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 2:19:03 AM   
Das123

 

Posts: 544
Joined: 10/10/2005
Status: offline 		Just happened again after another couple of hours. :(
I'll try another download manager or is there a better method I should be using?

(in reply to Erik Rutins)
Post #: 6
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 2:24:01 AM   
Rick

 

Posts: 11600
Joined: 4/20/2000
Status: online
quote:

ORIGINAL: Das123

Just happened again after another couple of hours. :(
I'll try another download manager or is there a better method I should be using?



that has to be frustrating!

Is it the zip file that is corrupted? or the exe after you unzip it? Do you have some AntiVirus SW running that might be intefering?

Also, I've found I usually have to right click on the downloaded file and "unblock" it before I can use it.

Thanks
rick

(in reply to Das123)
Post #: 7
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 2:31:19 AM   
Das123

 

Posts: 544
Joined: 10/10/2005
Status: offline 		It is during the download process. I'm now following Diablo1's advice and trying Star Downloader to see if that helps. In Firefox the file was saying it would take around 8 hours to download. In Star Downloader it is saying 2 hours (it splits file into 4).

(in reply to Rick)
Post #: 8
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 4:53:06 AM   
Das123

 

Posts: 544
Joined: 10/10/2005
Status: offline 		This time using Star Downloader it crashed out not able to reach the server after loading 1.4gB. This is really giving me the ****s now! Been downloading constantly for 10 hours and I still need to start again.

---- EDIT ----
Belay that. Looks like it has downloaded. I restarted Star Downloader and un-paused the download and then it said it was complete. :)

< Message edited by Das123 -- 5/13/2011 4:57:55 AM >

(in reply to Das123)
Post #: 9
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 8:13:51 AM   
TheGreatRadish

 

Posts: 53
Joined: 1/21/2006
Status: offline 		I have exactly the same problem, left it downloading all night and had got 1.3Gb before I got the same message. 

Off to try again, this time with a download manager (yes, I was stupid enough not to use it the first time).

(in reply to Das123)
Post #: 10
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 8:41:36 AM   
TheGreatRadish

 

Posts: 53
Joined: 1/21/2006
Status: offline 		AAARGH!!   Now when I click on the link in the members area I get the message "421 IP Address Blocked".  Looks like I'm destined not to play this game.

(in reply to TheGreatRadish)
Post #: 11
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 8:54:24 AM   
Rick

 

Posts: 11600
Joined: 4/20/2000
Status: online
quote:

ORIGINAL: TheGreatRadish

AAARGH!!   Now when I click on the link in the members area I get the message "421 IP Address Blocked".  Looks like I'm destined not to play this game.



You might try the customer support contact then. It sounds like soemthing they might need to reset.

thanks
rick



(in reply to TheGreatRadish)
Post #: 12
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 9:20:23 AM   
TheGreatRadish

 

Posts: 53
Joined: 1/21/2006
Status: offline 		Cheers Rick,

It must be a time-based thing, I can access the link again.  At 49kb/s, I should be playing in about six hours 

(in reply to Rick)
Post #: 13
RE: Source file could not be read - after 5 hours downl... - 5/13/2011 9:38:40 AM   
Rick

 

Posts: 11600
Joined: 4/20/2000
Status: online
quote:

ORIGINAL: TheGreatRadish

Cheers Rick,

It must be a time-based thing, I can access the link again.  At 49kb/s, I should be playing in about six hours 



I hope it doesnt time out on you. I still recall several months ago downloading something on a new comp. had like 4 hrs, so I set to go and went to bed..... only to find out my system had some sleep modes set that pwered everything down 3/4 of the way through.

Thanks and good luck!
Rick

(in reply to TheGreatRadish)
Post #: 14
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