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Want My Game

 
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Want My Game - 4/13/2011 10:51:33 PM   
zeduncan

 

Posts: 57
Joined: 9/3/2010
Status: online
Order 24257927
still awaiting for the email



Ok Forget it!

I received that from plimus .

"Unfortunately we were unable to confirm your order by phone, if needed, please place it again with a number we can reach you at."

I buy PC games since 1985 and have never such a problem though i never gave my phone number to any games retailers since 25 years.
I will wait for discount price on gamersgate, they havent' my phone number and are happy with my money even without my phone.





< Message edited by zeduncan -- 4/13/2011 11:00:16 PM >
Post #: 1
RE: Want My Game - 4/13/2011 10:55:50 PM   
viperdave

 

Posts: 42
Joined: 4/13/2011
Status: offline
R u having problems downloading. The have not solve my problem yet. They blame it on antivirus program and want me to turn it off. I can't believe any company would suggest turning it off while connected to the Internet. I download a lot and this is the only site that I have problems with.

(in reply to zeduncan)
Post #: 2
RE: Want My Game - 4/14/2011 2:00:44 AM   
Erik Rutins

 

Posts: 32965
Joined: 3/28/2000
From: Vermont, USA
Status: online
Hi Zeduncan,

It sounds like your order was sent to review for some reason. I'll see if I can find out what happened. A phone confirmation should only be necessary if the store is concerned to make sure the order is actually being placed by you. If you entered a bogus phone number (which is not used normally, but part of the automatic fraud check) or if your address differed from what your payment method had on file, that could trigger this. The vast, vast majority of orders do not go to phone review.

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to viperdave)
Post #: 3
RE: Want My Game - 4/14/2011 6:46:37 AM   
82ndtrooper


Posts: 1083
Joined: 12/19/2008
From: tennessee
Status: offline
viperdave I explained in your other post that I have Norton also and that YES it is your virus program.

I also explained how you can fix your issue. Norton is too sensitive and is also very difficult to figure out with somethings.  If i didnt get it free with my cable I would never use it.


_____________________________

HHC 302nd Engineer Battalion
82nd Airborne Division
Honorably Discharged Jul/80

(in reply to Erik Rutins)
Post #: 4
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