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Game Crashes When Starting

 
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Game Crashes When Starting - 4/10/2011 8:30:23 PM   
Baelfiin


Posts: 1473
Joined: 6/7/2006
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Hope someone can help, this is the error I get

"Application has generated an exception that cannot be handled. Process ID = 0x314 (788) Thread ID= 0x810 (2064)"

I have patched the game and updated the .net, should I try to get a refund?
Post #: 1
RE: Game Crashes When Starting - 4/10/2011 8:33:18 PM   
Data


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This error is generic, do you get a more complete error message? or a function stack for it? You could also check the application event log
Are you on 1.5.0.8?

_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to Baelfiin)
Post #: 2
RE: Game Crashes When Starting - 4/10/2011 8:42:17 PM   
Baelfiin


Posts: 1473
Joined: 6/7/2006
Status: online
That is the only information I get. I just downloaded DW, then downloaded RotS, clicked auto-update on the opening screen. When I subsequently try to run the game, that is the error that I get after 30 seconds or so of seeing the " black hole empty blah blah" stuff. I dont see anything in the event viewer. Where should I be looking for more information?

Thanks

(in reply to Data)
Post #: 3
RE: Game Crashes When Starting - 4/10/2011 8:46:53 PM   
cookie monster


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From: Birmingham,England
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Please provide your system and operating system details.

Try running the game in compatability mode for another version of Windows this worked for Stewart bragg in his recent tech support thread.

< Message edited by cookie monster -- 4/10/2011 8:47:06 PM >

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RE: Game Crashes When Starting - 4/10/2011 8:47:08 PM   
Data


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Interesting observation with "black hole empty blah blah" was reported before but iirc the solution was a complete unistall / install. There are some other known issues with prerequisites like IE and Windows Media Player missing? Just checking if you have them.

_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to Baelfiin)
Post #: 5
RE: Game Crashes When Starting - 4/10/2011 8:57:00 PM   
Baelfiin


Posts: 1473
Joined: 6/7/2006
Status: online
Well I couldnt remember what the exact words were, but the last message I recieved was "Feeding the Giant Kaltors" ... evidently they are extremely hungry. So what would be beneficial researching windows media player etc.? A DXDIAG file? I did look at running in compatability mode, but I didn't think that Win95, or 98/ME modes would work any better.

Thanks

(in reply to Data)
Post #: 6
RE: Game Crashes When Starting - 4/10/2011 9:13:39 PM   
cookie monster


Posts: 1695
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You MUST have internet explorer and windows media player installed to run the game

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Post #: 7
RE: Game Crashes When Starting - 4/10/2011 9:18:16 PM   
Baelfiin


Posts: 1473
Joined: 6/7/2006
Status: online
I have IE for sure, how do you tell if you have windows media player?

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Post #: 8
RE: Game Crashes When Starting - 4/10/2011 9:49:29 PM   
cookie monster


Posts: 1695
Joined: 5/22/2005
From: Birmingham,England
Status: offline
click start

all programs

its in the list

(in reply to Baelfiin)
Post #: 9
RE: Game Crashes When Starting - 4/10/2011 9:52:54 PM   
Baelfiin


Posts: 1473
Joined: 6/7/2006
Status: online
So now I have uninstalled everything and reinstalled just the distant worlds. I have a screen shot of the error message, how do yo attach the damn thing to make it visible?

Yeah windows media player is there also.

< Message edited by Baelfiin -- 4/10/2011 9:53:45 PM >

(in reply to Baelfiin)
Post #: 10
RE: Game Crashes When Starting - 4/10/2011 10:40:55 PM   
Baelfiin


Posts: 1473
Joined: 6/7/2006
Status: online
so how do i post a screenshot?

(in reply to Baelfiin)
Post #: 11
RE: Game Crashes When Starting - 4/10/2011 11:10:35 PM   
cookie monster


Posts: 1695
Joined: 5/22/2005
From: Birmingham,England
Status: offline
Click on post reply

Click on attach file

Click on embed file in post

Upload a jpeg and make sure its under 500KB in size

(in reply to Baelfiin)
Post #: 12
RE: Game Crashes When Starting - 4/11/2011 1:46:04 AM   
Baelfiin


Posts: 1473
Joined: 6/7/2006
Status: online
Ok Here is the error that I get.

Apparently it has happened quite a bit from previous posts. So I am now working on cleaning out .net stuff and attempting to reinstall.





*******EDIT*********
After reading through posts back in january I google searched for a .net removal tool, found one and used it to remove all .net on my machine. After that I reinstalled DW 1.6 from the download and was able to get it to work.

Next I am trying the RotS expansion download and will update i that works as well.

Attachment (1)

< Message edited by Baelfiin -- 4/11/2011 2:04:29 AM >

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Post #: 13
RE: Game Crashes When Starting - 4/11/2011 1:56:44 AM   
Kayoz


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What's your region settings? What language are you using?

(in reply to Baelfiin)
Post #: 14
RE: Game Crashes When Starting - 4/11/2011 2:15:30 AM   
Baelfiin


Posts: 1473
Joined: 6/7/2006
Status: online
The .net clean and reinstall worked,

Very impressive looking game now that I can play it 8)

Thanks for all of the help everyone

(in reply to Kayoz)
Post #: 15
RE: Game Crashes When Starting - 4/11/2011 7:19:01 AM   
Data


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Joined: 1/3/2011
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Glad to hear you're ok now and hope you'll have tons of fun. There were indeed some known issues with multiple versions of .NET, this seems to be the most common root cause for crashes at game start.
Anyway, those kaltors are properly fed now

_____________________________

...Igniting stellar cores....Recharging reactors...Recalibrating hyperdrives....

(in reply to Baelfiin)
Post #: 16
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