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redownloading games

 
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redownloading games - 4/10/2011 3:01:37 AM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline 		I just got a new laptop. I logged into the members section but can only find links for updates, not the actual games, to Distant Worlds and Storm over the Pacific, both of which were purchased through Digital River in 2010. I'm listed as registered to both games.

I'm stuck. Can anyone help? Now I really wished I would have paid attention to people here saying to burn the games to disc.

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!
Post #: 1
RE: redownloading games - 4/10/2011 4:15:25 AM   
sabre1


Posts: 1928
Joined: 8/15/2001
From: CA
Status: offline 		That is why I buy the physical disc. All this DRM, keep a copy here, activate there, write that # down, and on and on. I getting to old for keeping track of stuff. Hmmmm, maybe I have to much stuff. Well the economy is going to take care of that problem.

(in reply to ilovestrategy)
Post #: 2
RE: redownloading games - 4/10/2011 8:33:11 AM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline 		Ok, I got my desktop up and running and copied the SOP folder to a DVD and got the folder copied to my laptop. I have the Storm over the Pacific folder on the laptops HD but how do I install it? When I open the folder all I see are all the sub folders and misc files. 

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to sabre1)
Post #: 3
RE: redownloading games - 4/10/2011 10:07:47 AM   
Hertston


Posts: 3310
Joined: 8/17/2002
From: Cornwall, UK
Status: offline
quote:

ORIGINAL: ilovestrategy

I'm stuck. Can anyone help? Now I really wished I would have paid attention to people here saying to burn the games to disc.


Despite the blurb, I think you'll find that the instructions for re-downloading DR purchases (see 'Support') will still work regardless of whether you paid for the 'download insurance'. If not, it does say

quote:

Please note that you can always contact our Help Desk and we will do the best we can to make your download available to you even if it is not normally available from Digital River, though we may not be able to help in all cases.




(in reply to ilovestrategy)
Post #: 4
RE: redownloading games - 4/10/2011 11:09:13 AM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline 		I sent them an email from their help desk. I found a link for Distant Worlds that worked but the link for Storm over the Pacific gave me a message saying Prinus(I forget the spelling) no longer supports downloads for this product. I'm hoping they answer me Monday. 

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to Hertston)
Post #: 5
RE: redownloading games - 4/10/2011 2:52:44 PM   
bairdlander

 

Posts: 1376
Joined: 3/28/2009
Status: offline 		Similiar problem here.I preferred Digital River.Would rather pay the extra $3-5 and be able to download anytime instead of Plimus's  "wait untill our office is open and we will look up your order,when we get around to it".

(in reply to ilovestrategy)
Post #: 6
RE: redownloading games - 4/10/2011 2:54:47 PM   
jomni


Posts: 2518
Joined: 11/19/2007
Status: offline 		You mentioned you bought from digital river in 2010.
That means you must use www.findmyorder.com to redownload.
You shouldn't use Plimus.


_____________________________

My Blog
Random Wargame Name Generator

(in reply to bairdlander)
Post #: 7
RE: redownloading games - 4/10/2011 8:15:36 PM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline 		I did Jomni. That was the link that directed me to the Distant Worlds download link after I submitted the order number for SOP 3 times. I made sure it was the correct number and order date all three times.

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to jomni)
Post #: 8
RE: redownloading games - 4/10/2011 8:39:21 PM   
Fallschirmjager


Posts: 6302
Joined: 3/18/2002
From: Chattanooga, Tennessee
Status: offline 		There is no reason in the world why someone should waste $10 buying a physical copy for a game on a cd when the cd itself costs well under a dollar.
If you buy the digital download version of the game just get a USB flash drive and put your games on them. I purchased a 64 GB stick and I have every matrix games I have purchased on it. I keep it on my key ring with me. If my computer drives ever die on me or my house catches fire or floods, then I have most of my critical files on my stick.
For even more added backup I also copy everything over to an external HDD too.

(in reply to ilovestrategy)
Post #: 9
RE: redownloading games - 4/10/2011 9:32:06 PM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline 		Ok I got my desktop running and burnt the game to a DVD. I have the SOP folder in my laptop. How do I install it? When I hit open or run it just opens up to all the misc files inside.

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to Fallschirmjager)
Post #: 10
RE: redownloading games - 4/10/2011 9:49:57 PM   
bairdlander

 

Posts: 1376
Joined: 3/28/2009
Status: offline
quote:

ORIGINAL: jomni

You mentioned you bought from digital river in 2010.
That means you must use www.findmyorder.com to redownload.
You shouldn't use Plimus.


I did that.Purchased WitE on release(2010) and the only thing that shows when I "find my order" is everything I bought except WitE.Plimus should have unlimited downloads why should I have to wait 5 business days?

(in reply to jomni)
Post #: 11
RE: redownloading games - 4/10/2011 9:51:24 PM   
bairdlander

 

Posts: 1376
Joined: 3/28/2009
Status: offline
quote:

ORIGINAL: ilovestrategy

Ok I got my desktop running and burnt the game to a DVD. I have the SOP folder in my laptop. How do I install it? When I hit open or run it just opens up to all the misc files inside.

I did take advice before and burn a few games to disc,but cant open them?Bring back unlimited downloads!!I dont mind paying the extra $$.

(in reply to ilovestrategy)
Post #: 12
RE: redownloading games - 4/10/2011 10:50:36 PM   
Perturabo


Posts: 2010
Joined: 11/17/2007
Status: offline 		So, you, guys have burned installed games to DVDs instead of installers?

_____________________________

Armored Brigade - a freeware moddable RT wargame. My favourite game to play.
Wonderland - my AB mod in progress:
www.armoredbrigade.com/forums/viewforum.php?f=14

(in reply to bairdlander)
Post #: 13
RE: redownloading games - 4/10/2011 10:58:54 PM   
06 Maestro


Posts: 3981
Joined: 10/12/2005
From: Nevada, USA
Status: offline
quote:

ORIGINAL: Perturabo

So, you, guys have burned installed games to DVDs instead of installers?


On my main PC I do regular backups as another safety action. I have burned my downloaded games to disks-all of them that I could-and those downloaded installers work. I have used those on multiple occasions.

_____________________________

Banking establishments are more dangerous than standing armies.

Thomas Jefferson


(in reply to Perturabo)
Post #: 14
RE: redownloading games - 4/10/2011 11:09:42 PM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline
quote:

ORIGINAL: Perturabo

So, you, guys have burned installed games to DVDs instead of installers?


I looked up programs under the start menu, found the SOP directory, right clicked to use the "send to dvd drive" option. After that I put the dvd in my laptop and copied the folder to my laptop.

I'm gonna be straight up with what I am thinking as I write this. With Steam I just clicked on whatever games I had in my directory and it started downloading and installing with no hassle.

I'm hoping that Plinus answers my email from their support desk.

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to Perturabo)
Post #: 15
RE: redownloading games - 4/11/2011 9:26:25 AM   
Perturabo


Posts: 2010
Joined: 11/17/2007
Status: offline
quote:

ORIGINAL: ilovestrategy


quote:

ORIGINAL: Perturabo

So, you, guys have burned installed games to DVDs instead of installers?


I looked up programs under the start menu, found the SOP directory, right clicked to use the "send to dvd drive" option. After that I put the dvd in my laptop and copied the folder to my laptop.

I'm gonna be straight up with what I am thinking as I write this. With Steam I just clicked on whatever games I had in my directory and it started downloading and installing with no hassle.

I'm hoping that Plinus answers my email from their support desk.

I miss the times when one could just copy the game directory and expect it to work. Nowadays lots of games stop working if one has to delete and reinstall Windows because some problems.
I'm having trouble with Wine (I can't install the .Net framework). The main solution for this is deleting Wine directory and installing it again. I can't do it because I won't be able to run half of my games and some of them have several mods installed so reinstalling them would be a lot of work.

< Message edited by Perturabo -- 4/11/2011 9:27:39 AM >

_____________________________

Armored Brigade - a freeware moddable RT wargame. My favourite game to play.
Wonderland - my AB mod in progress:
www.armoredbrigade.com/forums/viewforum.php?f=14

(in reply to ilovestrategy)
Post #: 16
RE: redownloading games - 4/12/2011 8:41:26 AM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline 		Still waiting for an answer from their help desk. 

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to Perturabo)
Post #: 17
RE: redownloading games - 4/12/2011 6:12:20 PM   
Rick

 

Posts: 11616
Joined: 4/20/2000
Status: offline
quote:

ORIGINAL: Perturabo

So, you, guys have burned installed games to DVDs instead of installers?


Perturabo,

My process is to download the game, install it. (some games put a serial number file in the game directory). Once I have it installed. I then burn the file I downloaded to a CD or DVD along with a text file with the serial number info. I also write the serial number on the DVD.

this way I have a backup in case it's needed (and it usually is at some point).

Thanks
rick

(in reply to Perturabo)
Post #: 18
RE: redownloading games - 4/12/2011 6:25:02 PM   
Perturabo


Posts: 2010
Joined: 11/17/2007
Status: offline 		It was a reply to the post above me where two people have apparently backed up the game directory instead of installers.

_____________________________

Armored Brigade - a freeware moddable RT wargame. My favourite game to play.
Wonderland - my AB mod in progress:
www.armoredbrigade.com/forums/viewforum.php?f=14

(in reply to Rick)
Post #: 19
RE: redownloading games - 4/12/2011 6:55:46 PM   
freeboy

 

Posts: 8403
Joined: 5/16/2004
From: Colorado
Status: offline 		is this resolved
If you go to find my order.. as above, you can use your email and last five of cc to re download the game.. I just dl's a game from 4 years ago..

(in reply to Perturabo)
Post #: 20
RE: redownloading games - 4/13/2011 5:13:21 AM   
bairdlander

 

Posts: 1376
Joined: 3/28/2009
Status: offline
quote:

ORIGINAL: freeboy

is this resolved
If you go to find my order.. as above, you can use your email and last five of cc to re download the game.. I just dl's a game from 4 years ago..

From findmyorder " I want to re-download my purchase, but the Download button is gone.
There are a couple reasons why you wouldn't see a button (where there previously was one) to download your purchase. If the order is older than 30 days , then the download period has expired"It doesnt work.

(in reply to freeboy)
Post #: 21
RE: redownloading games - 4/13/2011 5:47:27 AM   
freeboy

 

Posts: 8403
Joined: 5/16/2004
From: Colorado
Status: offline 		so why did mine work this weekend after several years???

(in reply to bairdlander)
Post #: 22
RE: redownloading games - 4/13/2011 7:09:41 AM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline 		I still cannot find a link to download that game. I'm still waiting for an answer from their help desk. It's only 30 bucks so it's not a big loss, just irritating. 

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to freeboy)
Post #: 23
RE: redownloading games - 4/14/2011 4:02:11 AM   
bairdlander

 

Posts: 1376
Joined: 3/28/2009
Status: offline
quote:

ORIGINAL: freeboy

so why did mine work this weekend after several years???

My purchase was Dec 2010,DR was no longer in use.It was Plimus.Still no reply.

(in reply to freeboy)
Post #: 24
RE: redownloading games - 4/14/2011 6:55:00 AM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline
quote:

ORIGINAL: bairdlander


quote:

ORIGINAL: freeboy

so why did mine work this weekend after several years???

My purchase was Dec 2010,DR was no longer in use.It was Plimus.Still no reply.



This is the exact same situation with me. I ordered and downloaded on December 29th, 2010. Plimus sent me a ticket number over the weekend for my help request and have not contacted me since.

At this point and time I will not buy anything more from Plimus unless I see some results. Correct me if I'm wrong but was unlimited downloads part of the deal with Plimus?

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to bairdlander)
Post #: 25
RE: redownloading games - 4/14/2011 3:43:08 PM   
Erik Rutins

 

Posts: 31666
Joined: 3/28/2000
From: Vermont, USA
Status: online 		Hi Everyone,

I'm asking our Help Desk to check into this. Please also e-mail me at erikr@matrixgames.com and I will make sure you receive a prompt reply and a solution.

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ilovestrategy)
Post #: 26
RE: redownloading games - 4/14/2011 4:35:31 PM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline 		Email is sent Erik. Thanks for being on top of this. 

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to Erik Rutins)
Post #: 27
RE: redownloading games - 4/15/2011 4:02:14 PM   
bairdlander

 

Posts: 1376
Joined: 3/28/2009
Status: offline 		Plimus sent me the download link,but its broken,doesnt work.

(in reply to ilovestrategy)
Post #: 28
RE: redownloading games - 4/15/2011 5:03:20 PM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline
quote:

ORIGINAL: bairdlander

Plimus sent me the download link,but its broken,doesnt work.



A least they answered you back. All I've gotten in a ticket number 6 days ago.

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to bairdlander)
Post #: 29
RE: redownloading games - 4/15/2011 5:05:44 PM   
bairdlander

 

Posts: 1376
Joined: 3/28/2009
Status: offline 		Even the other link to Plimus support wont display "windows cannot connect to page" message

(in reply to ilovestrategy)
Post #: 30
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