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Plimus Purchase Problems

 
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Plimus Purchase Problems - 3/25/2011 1:51:38 AM   
sabre1


Posts: 1928
Joined: 8/15/2001
From: CA
Status: offline
Just checking to see if anyone else has had this problem since Plimus took over.

I bought the physical copy on all my purchases. In all 3 instances, I was unable to DL the game to my computer. I was able to DL when I clicked on "run" instead of save. This problem has only occured since Plimus has taken over the purchase system.

If I click on "save", it just sits there and won't ever DL the program.

I just purchased CCF and GGWAW, and had the same problem on both game DL's.

Strange problem, so I thought I would post here to see if anyone else has had that happen.

Thanks for the info.
Post #: 1
RE: Plimus Purchase Problems - 3/25/2011 1:52:34 AM   
sabre1


Posts: 1928
Joined: 8/15/2001
From: CA
Status: offline
Before I forget, no response from LarryP is needed.

(in reply to sabre1)
Post #: 2
RE: Plimus Purchase Problems - 3/25/2011 3:04:58 PM   
Slick Wilhelm


Posts: 1594
Joined: 7/22/2007
From: Rochester, MN
Status: offline
I just bought Decisive Campaigns: From Warsaw to Paris yesterday, and had no problems using "Save".

I would do all the usual troubleshooting, like checking your firewall settings, reboot, twirl around 3 times while reciting the Kama Sutra, etc...

(in reply to sabre1)
Post #: 3
RE: Plimus Purchase Problems - 3/25/2011 3:07:18 PM   
Erik Rutins

 

Posts: 32943
Joined: 3/28/2000
From: Vermont, USA
Status: online
This sounds like a system-specific issue, but we will investigate.

What operating system and browser are you using? Have you tried a different browser?

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Slick Wilhelm)
Post #: 4
RE: Plimus Purchase Problems - 3/25/2011 6:50:19 PM   
Dave Briggs


Posts: 1162
Joined: 1/20/2002
Status: offline
I switch back and forth from IE and Firefox. Firefox seems to work best with Plimus.

_____________________________

“You're only young once but you can be immature for as long as you want”

(in reply to Erik Rutins)
Post #: 5
RE: Plimus Purchase Problems - 3/25/2011 7:00:34 PM   
madgamer2

 

Posts: 1235
Joined: 11/24/2004
Status: offline
When I bought SotP I got the hard disk, but when they sent the download email it was blank or did not work. It turned out that my ISP has a new program and will sometimes not allow emails with attachments unless you put there email address in the good to go box. As it turned out almost all my plimus emails with the attached download for the game were withheld. Once i put there email address in the good box I had no more problems.
I agree with Eric that it is some kind of system setting or ISP program that is the cause of the problem. It could be any one of a number of causes. The only way I found out was they send me a summery of the emails they withhold and It was the first summery I received. I now get them weekly. Good luck in finding the cause.

Madgamer2


_____________________________

If your not part of the solution
You are part of the problem

(in reply to sabre1)
Post #: 6
RE: Plimus Purchase Problems - 3/26/2011 12:55:03 AM   
sabre1


Posts: 1928
Joined: 8/15/2001
From: CA
Status: offline
Andrew,

Vista 64, IE 8.

I keep everything up to date. Digital River, never gave me any problems. Same system.

(in reply to madgamer2)
Post #: 7
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