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Matrixgames not reachable from my ISP

 
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Matrixgames not reachable from my ISP - 2/7/2011 1:52:14 PM   
Deerslayer


Posts: 1032
Joined: 5/25/2002
From: Michigan
Status: offline
I posted this in the Gamers for Gamers support section but wanted to add here. Seems a few other people are having the same issue that started about Feb 2nd for me.

"I've had the same problem through my Comcast ISP but at work (different ISP) where I am now it's no problem. I have been working with Comcast and their tech support cannot reach MatrixGames either as well as Wargamer.com which seems to use the same server. Started about Feb 2nd and have had no access since. Can't Ping the IP address for either and get Internet Explorer Cannot Display error. Switching to Mozilla did not help it.

My work laptop accesses at work no problem but at home and Comcast no good. Two other PC's at home have same problem and they are different setups, OS, etc. Something is amiss here. I literally tried dozens of other sites and they open no problem."

Post #: 1
RE: Matrixgames not reachable from my ISP - 2/7/2011 2:13:34 PM   
Yogi the Great


Posts: 1091
Joined: 4/10/2007
From: Wisconsin
Status: offline
I have had some problems, including earlier today. Today I did get in but the wait was long. Right now it worked fine.

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Post #: 2
RE: Matrixgames not reachable from my ISP - 2/7/2011 2:18:19 PM   
Coupon


Posts: 35
Joined: 6/25/2006
Status: online
Same problem here, can't reach your servers in the daytime hours (CET). This weekend was also a problem. A traceroute revealed the problem to be somewhere in the US.

(in reply to Deerslayer)
Post #: 3
RE: Matrixgames not reachable from my ISP - 2/7/2011 2:20:05 PM   
Jaikel09

 

Posts: 1
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Hi Deerslayer. I had the same issue with you. Have you solved the problem? Please post it here if you found out the solution. Thanks a lot.

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Post #: 4
RE: Matrixgames not reachable from my ISP - 2/7/2011 2:27:45 PM   
Deerslayer


Posts: 1032
Joined: 5/25/2002
From: Michigan
Status: offline

quote:

ORIGINAL: Jaikel09

Hi Deerslayer. I had the same issue with you. Have you solved the problem? Please post it here if you found out the solution. Thanks a lot.


No I am 100% unable to access Matrix (and Wargamer) from my Comcast account. It's almost like for me the Matrix server is blocking Comcast and some other ISP's too from what I hear. Comcast's technical support cannot access either which rules out my set up.

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Post #: 5
RE: Matrixgames not reachable from my ISP - 2/7/2011 3:46:47 PM   
Terminus


Posts: 41325
Joined: 4/23/2005
From: Denmark
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Don't answer the spambot.

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Post #: 6
RE: Matrixgames not reachable from my ISP - 2/7/2011 3:48:12 PM   
Deerslayer


Posts: 1032
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From: Michigan
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quote:

ORIGINAL: Terminus

Don't answer the spambot.



Say what?

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Post #: 7
RE: Matrixgames not reachable from my ISP - 2/7/2011 3:50:15 PM   
apathetic lurker

 

Posts: 1342
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I think our resident spambot doesnt want you to answer the other spambot...Proffesional jealousy mayhaps?

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Post #: 8
RE: Matrixgames not reachable from my ISP - 2/7/2011 3:59:59 PM   
U2


Posts: 3326
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From: Västerås,Sweden
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I am unable to open Matrix and Wargamer using my Iphone. All other tried sites work. You guys should fix this.

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Post #: 9
RE: Matrixgames not reachable from my ISP - 2/7/2011 5:13:44 PM   
Terminus


Posts: 41325
Joined: 4/23/2005
From: Denmark
Status: online

quote:

ORIGINAL: Deerslayer


quote:

ORIGINAL: Terminus

Don't answer the spambot.



Say what?


"Jaikel09" is a spambot. Look at the links in its sig. Just don't click on them; you never know what kind of Internet crud you'll come away with.

_____________________________

We are all dreams of the Giant Space Butterfly.

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Post #: 10
RE: Matrixgames not reachable from my ISP - 2/7/2011 5:14:17 PM   
Terminus


Posts: 41325
Joined: 4/23/2005
From: Denmark
Status: online

quote:

ORIGINAL: U2

I am unable to open Matrix and Wargamer using my Iphone. All other tried sites work. You guys should fix this.


Maybe your ISP is to blame. My broadband and iPhone have both worked fine.

_____________________________

We are all dreams of the Giant Space Butterfly.

(in reply to U2)
Post #: 11
RE: Matrixgames not reachable from my ISP - 2/7/2011 6:29:09 PM   
LarryP


Posts: 3213
Joined: 5/15/2005
From: Carson City, NV
Status: offline

quote:

ORIGINAL: Yogi the Great

I have had some problems, including earlier today. Today I did get in but the wait was long. Right now it worked fine.


Same for me. It's sporadic.

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Post #: 12
RE: Matrixgames not reachable from my ISP - 2/7/2011 7:35:31 PM   
berto


Posts: 4190
Joined: 3/13/2002
From: metro Chicago, Illinois, USA
Status: online
I have experienced off-and-on access to The Wargamer for the past month and more. wargamer.com is unreachable for a few days, then reachable, then not again, then ...

It's the same story here from multiple systems running different OSes (variants of Windows, Linux, Mac OS X).

Comcast is my ISP.

I suspect it's a routing misconfiguration somewhere, or maybe an obscure DNS problem. (IPV6 related? And if so, might we expect to see many more of these IPV4-to-IPV6 conversion glitches?)

This affects Wargamer only. During these outages, Matrix is unaffected. (I can always reach Matrix. Also, from work I can always reach Wargamer. It's only from home, with a Comcast connection, that Wargamer is sometimes inaccessible.)

More data points.

< Message edited by berto -- 2/7/2011 8:41:42 PM >


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Post #: 13
RE: Matrixgames not reachable from my ISP - 2/7/2011 7:46:09 PM   
Deerslayer


Posts: 1032
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From: Michigan
Status: offline

quote:

ORIGINAL: berto

I have experienced off-and-on access to The Wargamer for the past month and more. wargamer.com is unreachable for a few days, then reachable, then not again, then ...

It's the same story here from multiple systems running difference OSes (variants of Windows, Linux, Mac OS X).

Comcast is my ISP.

I suspect it's a routing misconfiguration somewhere, or maybe an obscure DNS problem. (IPV6 related? And if so, might we expect to see many more of these IPV4-to-IPV6 conversion glitches?)

This affects Wargamer only. During these outages, Matrix is unaffected. (I can always reach Matrix. Also, from work I can always reach Wargamer. It's only from home, with a Comcast connection, that Wargamer is sometimes inaccessible.)

More data points.


For me both are 100% unavailable from home (Comcast) but 100% available at work (AT&T) and with the same PC on both. And only since last week. Before that I never had any problems.

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Post #: 14
RE: Matrixgames not reachable from my ISP - 2/7/2011 7:59:57 PM   
Lützow


Posts: 1480
Joined: 7/22/2008
From: Germany
Status: offline
Matrix and Wargamer are both located in Colorado Springs, sharing same webhoster (and server I'd suppose). If you suspect a dns error, try:

64.111.28.20 for Matrix
64.111.28.100 for Wargamer

Other than that the problem should be related to your isp.

(in reply to berto)
Post #: 15
RE: Matrixgames not reachable from my ISP - 2/7/2011 11:20:42 PM   
Nomad


Posts: 4368
Joined: 9/5/2001
From: Northern Rockies
Status: offline
I've had on and off problems getting to Matrix and many times it is very slow to navigate.

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Don't ask me any questions, apparently I know nothing about WitP:AE

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Post #: 16
RE: Matrixgames not reachable from my ISP - 2/7/2011 11:50:00 PM   
2ndACR


Posts: 5648
Joined: 8/31/2003
From: Irving,Tx
Status: offline
Yep, same here for the last 3 days. We are probably overloading the bandwidth. LOL

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Post #: 17
RE: Matrixgames not reachable from my ISP - 2/7/2011 11:55:06 PM   
Nomad


Posts: 4368
Joined: 9/5/2001
From: Northern Rockies
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quote:

ORIGINAL: 2ndACR

Yep, same here for the last 3 days. We are probably overloading the bandwidth. LOL


I'm sure its that darn WitE forum.

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Don't ask me any questions, apparently I know nothing about WitP:AE

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Post #: 18
RE: Matrixgames not reachable from my ISP - 2/8/2011 12:00:12 AM   
2ndACR


Posts: 5648
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From: Irving,Tx
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Probably.......we have to catch the WITP-AE forum with posts. Damn that Thread.

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Post #: 19
RE: Matrixgames not reachable from my ISP - 2/8/2011 12:10:06 AM   
diablo1

 

Posts: 994
Joined: 2/27/2010
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quote:

ORIGINAL: apathetic lurker

I think our resident spambot doesnt want you to answer the other spambot...Proffesional jealousy mayhaps?


LMAO you mean Terminus? hahahahaha That was too funny.

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Post #: 20
RE: Matrixgames not reachable from my ISP - 2/8/2011 1:35:44 AM   
LarryP


Posts: 3213
Joined: 5/15/2005
From: Carson City, NV
Status: offline

quote:

ORIGINAL: 2ndACR

Yep, same here for the last 3 days. We are probably overloading the bandwidth. LOL


I checked the number of users this morning when it took a few minutes to get in, and they were only a bit over 2000. I used to get in immediately when users were 7000+. I noticed this delay in the last week for the first time.

(in reply to 2ndACR)
Post #: 21
RE: Matrixgames not reachable from my ISP - 2/8/2011 1:42:11 AM   
2ndACR


Posts: 5648
Joined: 8/31/2003
From: Irving,Tx
Status: offline
Hey Terminus posts enough to count as 100 user's. It is too much Thread talking. That has got to be it.

(in reply to LarryP)
Post #: 22
RE: Matrixgames not reachable from my ISP - 2/8/2011 1:13:28 PM   
Deerslayer


Posts: 1032
Joined: 5/25/2002
From: Michigan
Status: offline

quote:

ORIGINAL: Lützow

Matrix and Wargamer are both located in Colorado Springs, sharing same webhoster (and server I'd suppose). If you suspect a dns error, try:

64.111.28.20 for Matrix
64.111.28.100 for Wargamer

Other than that the problem should be related to your isp.


I thought of this too and makes no difference and of course Comcast says it's the website especially considering it's the only one of dozens I use that don't work. And they can't access it either. At this point I'm stuck in the middle with no access except at work which is not ideal.

(in reply to Lützow)
Post #: 23
RE: Matrixgames not reachable from my ISP - 2/8/2011 8:08:27 PM   
NefariousKoel


Posts: 2920
Joined: 7/23/2002
From: Murderous Missouri Scum
Status: offline
I've experienced some issues with specific nodes on tracert hops in general lately. 

It seems the internet is bursting at the seems in some places.   Weak links in the chain.  Often neither user or host's problem, but somewhere in between on those newfangled info superhighways.

(in reply to Deerslayer)
Post #: 24
RE: Matrixgames not reachable from my ISP - 2/8/2011 8:11:00 PM   
diablo1

 

Posts: 994
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I think it's the FAA starting to put the squeeze on broadband usage.

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Post #: 25
RE: Matrixgames not reachable from my ISP - 2/8/2011 8:18:01 PM   
NefariousKoel


Posts: 2920
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From: Murderous Missouri Scum
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quote:

ORIGINAL: diablo1

I think it's the FAA starting to put the squeeze on broadband usage.


The only time the gov't squeezes is to see how much money comes oozing out.

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Post #: 26
RE: Matrixgames not reachable from my ISP - 2/8/2011 9:26:38 PM   
Erik Rutins

 

Posts: 32881
Joined: 3/28/2000
From: Vermont, USA
Status: offline
It seems this issue was related to some new addresses becoming available that had previously been blocked. It should be resolved. Please let us know if any of you continue to experience this.

Regards,

- Erik

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Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 27
RE: Matrixgames not reachable from my ISP - 2/9/2011 7:05:22 AM   
2ndACR


Posts: 5648
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From: Irving,Tx
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1 AM Tuesday morning, took 38 seconds to reach the Matrix website and seeing slow page load times. Was almost normal all day until now.

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Post #: 28
RE: Matrixgames not reachable from my ISP - 2/9/2011 1:12:42 PM   
Deerslayer


Posts: 1032
Joined: 5/25/2002
From: Michigan
Status: offline

quote:

ORIGINAL: Erik Rutins

It seems this issue was related to some new addresses becoming available that had previously been blocked. It should be resolved. Please let us know if any of you continue to experience this.

Regards,

- Erik


Thanks for your attention to this Erik but sorry to say no change for me. Still 100% locked out. I have the IP address of the Comcast server I am being routed through if that helps.

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Post #: 29
RE: Matrixgames not reachable from my ISP - 2/9/2011 2:53:20 PM   
Erik Rutins

 

Posts: 32881
Joined: 3/28/2000
From: Vermont, USA
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2ndACR, Deerslayer, could you please e-mail me at erikr@matrixgames.com with your IP addresses?

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 30
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