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WW1 GOLD Serial Number

 
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WW1 GOLD Serial Number - 1/7/2011 7:04:12 PM   
EdWK

 

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Joined: 1/2/2011
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I received WW1Gold and Across the Dnepr for Xmas. A few days ago I loaded WW1G after turning off my firewall. It downloaded successfully (I think) and I get the initaial screen (WW1 movie) and the next screen saying "Single Plyr", "MP", Credits and Quit. I then realized I hadn't registered or put in my serial number. So I did both.

Now I get a popup saying serial number invalid !!!!!

There are 3 sets of numbers on my dvd. A serial number above my name. Then a ID # and another # and the date of purchase. I am assuming the serial number above my name is the one to use but I have tried all 3 and I still get "serial number invalid."

I've tried support at Matrix and have gotten no response.

Can anyone assist ?
Post #: 1
RE: WW1 GOLD Serial Number - 1/7/2011 7:52:04 PM   
Terminus


Posts: 41377
Joined: 4/23/2005
From: Denmark
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Send an email directly to Erik Rutins.

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We are all dreams of the Giant Space Butterfly.

(in reply to EdWK)
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RE: WW1 GOLD Serial Number - 1/8/2011 5:09:27 PM   
EdWK

 

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How do I find post 23008?

Who is Erik Rutins and how do I contact him?

I just heard from AGEOD and they say there is no such thing as a WW1G dvd !!!! Then what is this dvd from Matrix I'm holding in my hand ???

This is strating to sound like the diplomatic confusion leading to WW1 !

(in reply to Terminus)
Post #: 3
RE: WW1 GOLD Serial Number - 1/9/2011 5:15:34 PM   
EdWK

 

Posts: 7
Joined: 1/2/2011
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The latest is AGEOD tells me to reload the game but not to the Windows 7 C drive. Is this correct. I do have a D drive and each has a Program Files and a Program Files (x86). THe game was loaded into C drive PF(x86).

Btw, I'm not on the AGEOD forum.

(in reply to EdWK)
Post #: 4
RE: WW1 GOLD Serial Number - 1/9/2011 5:20:20 PM   
junk2drive


Posts: 12901
Joined: 6/27/2002
From: Arizona West Coast
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The 23008 is his signature line and refers to War in the Pacific forum. Nothing to do with Erik or your problem.

The serial number on the CD should be correct but things do happen.

Try posting here

http://www.matrixgames.com/forums/tt.asp?forumid=631

< Message edited by junk2drive -- 1/9/2011 5:21:58 PM >


_____________________________

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(in reply to EdWK)
Post #: 5
RE: WW1 GOLD Serial Number - 1/9/2011 9:57:34 PM   
Lützow


Posts: 1489
Joined: 7/22/2008
From: Germany
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quote:

ORIGINAL: EdWK

The latest is AGEOD tells me to reload the game but not to the Windows 7 C drive. Is this correct. I do have a D drive and each has a Program Files and a Program Files (x86). THe game was loaded into C drive PF(x86).

Btw, I'm not on the AGEOD forum.


Sounds a bit confusing.

Considering you own a PC with a single hard disk - which might be splitted into drive c: and drive d: - do not install WW1 on your Windows partition (should be c:). Reason is that, without going into details, Win 7 uses different security settings and games which are still designed for Win XP sometimes cause trouble. If you're tech-savvy turn UAC off, if not, try the following.

- execute setup.exe in admin mode (right click --> compatibility --> start program as admin)
- install on D:\Matrix Games\WW1
- start the according game.exe in admin mode

That should fix it.


< Message edited by Lützow -- 1/9/2011 10:01:16 PM >

(in reply to EdWK)
Post #: 6
RE: WW1 GOLD Serial Number - 1/10/2011 12:04:09 AM   
EdWK

 

Posts: 7
Joined: 1/2/2011
Status: offline
Thanks Luetzow but still nothing.

I reloaded WW1G under D: as you recommended. I thought it would work as this time it took my serial number and the game came up.

When it took me to the screen to select Single Player, Multiplayer, Credits and Quit I selected SP, the bar lighted. I clicked on it and nothing happened.

Ed

(in reply to Lützow)
Post #: 7
RE: WW1 GOLD Serial Number - 1/10/2011 6:27:44 PM   
EdWK

 

Posts: 7
Joined: 1/2/2011
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Where do I find stepup.exe ?

I've checked the folders WW1G Temp and WW1G and do not see a setup.exe. What folder is it in?

I tried launching from the icon in the WW1G folder and on the desktop. I am stopped at the screen for Single Player, MP, Creits, Quit. Those bars light up but I do not get a "click" sound when I select any of them.

(in reply to Lützow)
Post #: 8
RE: WW1 GOLD Serial Number - 1/10/2011 8:03:05 PM   
Lützow


Posts: 1489
Joined: 7/22/2008
From: Germany
Status: offline
I didn't purchase an AGEOD title from Matrix yet, but both companies use a different installer. For Matrix games you always have to enter the serial at the start of installation process. If you encounter trouble here, do as I said: install on drive d:\, utilize admin mode for setup.exe (this is the installation file which ends with the suffix .exe) and sometimes you also have to run the game with the according file from it's subdirectory in admin mode.

However, AGEOD games are mostly available as demos and can be subsequently upgraded by serial. As far as I remember, WW1 Gold even offered a full-fledged 14 days free trial before one had to register it. Anyway, if you absolutely can't make it work, or suspect your serial is invalid, but desperately want to play it now: uninstall the game, delete registry-entries and do a fresh install of the demo. This should give you some free playtime. Meanwhile send an e-mail (not pm) to Erik Rutins. He is usually fast with solving issues.

(in reply to EdWK)
Post #: 9
RE: WW1 GOLD Serial Number - 1/14/2011 1:36:55 AM   
EdWK

 

Posts: 7
Joined: 1/2/2011
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Still waiting for a response from Erik Rutins..........................

(in reply to Lützow)
Post #: 10
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