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FIXED Inability to start the game?

 
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All Forums >> [Current Games From Matrix.] >> [World War II] >> Uncommon Valor - Campaign for the South Pacific >> Tech Support >> FIXED Inability to start the game? Page: [1]
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FIXED Inability to start the game? - 12/20/2010 1:31:53 AM   
chris82222

 

Posts: 5
Joined: 12/20/2010
Status: offline 		Hello,

I just purchased UV and have tried installing it, but I am unable to start the game. Any help you can offer would be greatly appreciated!

I have a Dell XPS M1330, running Windows Vista 32 bit. I had just updated windows with the latest patches. These needed rebooting but I postponed that and installed UV 2.41 and patched it to 2.5.

Next, I tried to start UV. It started, displayed a "Loading" splash screen and then I guess an intro video was playing as I could hear audio for it, but the screen itself had turned completely black. Eventually the sound stopped, but the screen stayed black. When I ctrl-alt-deleted to get a task manager it said "Uncommon Valor (not responding)".

I tried uninstalling UV and rebooting windows several times, then just installing UV 2.41 (which is what the exe I downloaded has slip streamed in), but the game's behaviour was identical in each case: splash screen, then a black screen with intro video noises, then nothing and a "not responding" application.

I also upgraded to the latest version of Direct X (9.0b or 9.0c or something?), but that did not fix it either.

Looking forward to playing this game! But right now I can't. Please let me know what I can do or any further information you need.

TIA,
Christo

< Message edited by chris82222 -- 12/20/2010 11:20:40 AM >
Post #: 1
RE: Inability to start the game? - 12/20/2010 2:32:36 AM   
chris82222

 

Posts: 5
Joined: 12/20/2010
Status: offline 		Follow up: I've also bought WitP, and I was able to install and play that without any problems. Still can't play UV (same symptoms/problem) and really want to start with that to acquaint myself with things a bit!

(in reply to chris82222)
Post #: 2
RE: Inability to start the game? - 12/20/2010 3:15:04 AM   
borner


Posts: 1485
Joined: 3/20/2005
From: Houston TX
Status: offline 		very strange. Hopefully Matrix can give some insight.

(in reply to chris82222)
Post #: 3
RE: Inability to start the game? - 12/20/2010 11:20:34 AM   
chris82222

 

Posts: 5
Joined: 12/20/2010
Status: offline 		Found a solution here:

http://www.matrixgames.com/forums/tm.asp?m=2482540

Not sure what the problem is, because I can view the videos manually using Windows Media Player :/

(in reply to borner)
Post #: 4
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