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RE: Airborne assault was not correctly installed, please re-install

 
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RE: Airborne assault was not correctly installed, pleas... - 1/5/2011 11:56:05 PM   
Erik Rutins

 

Posts: 33951
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Everyone,

Apologies from us on the delays here. It seems this slipped through the cracks over the holidays. We all thought it had been handled after we fixed the file and confirmed the contact list of affected customers, but somehow it was not handled. I just spoke with the store again today and have been assured that all affected customers will get new download links today and that any bad physical copies will be replaced ASAP. Please let me know if you have not received an e-mail by tomorrow morning US Pacific Time. You can reach me at erikr@matrixgames.com

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to spelk)
Post #: 31
RE: Airborne assault was not correctly installed, pleas... - 1/7/2011 2:50:12 PM   
Erik Rutins

 

Posts: 33951
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Everyone,

I've been told the updated e-mails with new download links to the fixed installer have all been sent out. If you have not received one, please let me know.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Erik Rutins)
Post #: 32
RE: Airborne assault was not correctly installed, pleas... - 1/7/2011 3:13:18 PM   
spelk


Posts: 346
Joined: 10/15/2003
From: United Kingdom
Status: offline
I haven't received one Erik. :(

_____________________________


(in reply to Erik Rutins)
Post #: 33
RE: Airborne assault was not correctly installed, pleas... - 1/7/2011 3:20:07 PM   
aresbece

 

Posts: 7
Joined: 9/21/2009
Status: offline
I haven't received one either..I did receive an email from Plimus for the shipment of Tin Soldiers, that I ordered yesterday..so I know they're not totally incompetent..

(in reply to Erik Rutins)
Post #: 34
RE: Airborne assault was not correctly installed, pleas... - 1/7/2011 4:32:41 PM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
I got the download link. But when I clicked on it I was redirected to this:

This product is no longer available for download, this may be due to the maximum number of allowed attempts exceeded or the allotted time.Please contact the manufacturer of the product for support.

Please help! I keep on clicking on it but the same thing happens.

(in reply to Erik Rutins)
Post #: 35
RE: Airborne assault was not correctly installed, pleas... - 1/7/2011 4:38:43 PM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
... and I only received the link under an hour ago.

(in reply to Erik Rutins)
Post #: 36
RE: Airborne assault was not correctly installed, pleas... - 1/7/2011 4:53:48 PM   
potatohead

 

Posts: 2
Joined: 12/15/2010
Status: offline
Hi Erik,

I got an email with an outdated link too....

Thanks

Simon

(in reply to Erik Rutins)
Post #: 37
RE: Airborne assault was not correctly installed, pleas... - 1/7/2011 5:02:17 PM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
The link is working now :)

Thanks for everything.

(in reply to Erik Rutins)
Post #: 38
RE: Airborne assault was not correctly installed, pleas... - 1/7/2011 9:34:15 PM   
spelk


Posts: 346
Joined: 10/15/2003
From: United Kingdom
Status: offline
Once the link was reset, I was able to download the new installer and now I have the game installed and I can play!!

Thanks very much to Dave and Erik for their help in sorting this problem out!

Appreciated.

_____________________________


(in reply to unleashed)
Post #: 39
RE: Airborne assault was not correctly installed, pleas... - 1/8/2011 1:03:11 AM   
Erik Rutins

 

Posts: 33951
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hopefully once the links were reset they started working for everyone. If you still have an issue after the link reset, please let me know. Apologies again that this took so long and thank you everyone for your patience.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to spelk)
Post #: 40
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