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Airborne assault was not correctly installed, please re-install

 
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Airborne assault was not correctly installed, please re... - 12/13/2010 10:29:23 AM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
Hi.

I bought the digital download of Airborne Assault: Highway to the Reich. After installing it I tried to start it up and got the message: Airborne Assault was not correctly installed, please re-install.

I re-installed it and the same thing happened. I downloaded the game again and still had the same problem. I also ran a dxdiag report and no problems were found.

Any help would be greatly appreciated because I'm really looking forward to playing the game.
Post #: 1
RE: Airborne assault was not correctly installed, pleas... - 12/13/2010 10:46:11 PM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
Can you please email me your DXDiag report to support[at]panthergames[dot]com.

Can you also email me the file size of your installer?

If you haven't done so already can you please disable all anti-virus before reinstalling.

Let me know how this goes.

_____________________________

Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to unleashed)
Post #: 2
RE: Airborne assault was not correctly installed, pleas... - 12/14/2010 11:18:42 PM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
Dave, I've just bought Highway to the Reich and after installation am having the same trouble as the original poster.

Error message

Airborne Assault HTTR
Airborne Assault was not correctly installed, please re-install

The size of the EXE installer downloaded from Matrix/Plimus:
HighwayToTheReich-SetupReleaseDR-v160.exe 323207910

My information

quote:


System Information
------------------
Time of this report: 12/14/2010, 23:09:10
Machine name: XXXXXXX
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DXP051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Pentium(R) D CPU 3.40GHz (2 CPUs)
Memory: 3582MB RAM
Page File: 875MB used, 6123MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode


------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: The registry information for the DirectPlay application 'West Front' is missing or damaged. You should reinstall that application.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GT
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_00000000&REV_A2
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0012.6089 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/8/2010 08:30:00, 6358784 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/8/2010 08:30:00, 9587776 bytes
Device Identifier: {D7B71E3E-4554-11CF-7974-0C2003C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0614
SubSys ID: 0x00000000
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Sound Blaster X-Fi Xtreme Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_10121102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17xfi.sys
Driver Version: 5.12.0001.0621 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/21/2007 09:06:26, 1174528 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 65, 64
Static/Strm HW 3D Bufs: 65, 64
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Sound Blaster X-Fi Xtreme Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: P17xfi.sys
Driver Version: 5.12.0001.0621 (English)
Driver Attributes: Final Retail
Date and Size: 11/21/2007 09:06:26, 1174528 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Sound Blaster X-Fi Xtreme Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Creative SoundFont Synthesizer [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run



I've got both COTA and BFTB installed and they worked fine. Wanted to complete the set.

Hope you can help.


< Message edited by spelk -- 12/14/2010 11:19:31 PM >


_____________________________

spelk @ sugarfreegamer.com

(in reply to Arjuna)
Post #: 3
RE: Airborne assault was not correctly installed, pleas... - 12/15/2010 9:30:01 PM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
Looks like a few people are having problems. I've gone through the usual troubleshooting procedures with two customers now already to no avail. I have asked Matrix to give me access to the installer so I can check it out and see if it's corrupt. Stay tuned.

_____________________________

Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to spelk)
Post #: 4
RE: Airborne assault was not correctly installed, pleas... - 12/15/2010 11:14:01 PM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
Thanks for taking time to look into this Dave, much appreciated. Heres hoping the Matrix folks won't take too long in getting back to you :)

_____________________________

spelk @ sugarfreegamer.com

(in reply to Arjuna)
Post #: 5
RE: Airborne assault was not correctly installed, pleas... - 12/16/2010 8:02:30 PM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
Ditto. Much appreciated.

(in reply to spelk)
Post #: 6
RE: Airborne assault was not correctly installed, pleas... - 12/18/2010 6:46:09 PM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
Dave, any news on progress with Matrix regarding the HTTR installation files?

I've raised the issue under the Matrix helpdesk, but I'm getting standard help info there (re-download file, turn off AV/Firewall, install under Administrator account etc).. I've been through several permutations of installation scenarios, including re-downloads, on several machines with different hardware/software configurations and none of them will install a playable version of the game.

All permutations result in the "Airborne Assault was not correctly installed, please re-install" error message.

_____________________________

spelk @ sugarfreegamer.com

(in reply to unleashed)
Post #: 7
RE: Airborne assault was not correctly installed, pleas... - 12/20/2010 6:11:25 AM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
Erik advised me on Friday that they would test the latest HTTR download installer and get back to me. I haven't heard anything yet. I imagine I will do so early this coming week. ( It's already Monday here! )

_____________________________

Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to spelk)
Post #: 8
RE: Airborne assault was not correctly installed, pleas... - 12/26/2010 9:35:51 PM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
Arjuna, have you been contacted with regards to this issue? Sorry for bringing it up again but it's getting frustrating. Thanks.

(in reply to Arjuna)
Post #: 9
RE: Airborne assault was not correctly installed, pleas... - 12/26/2010 10:36:15 PM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
I was told by Matrix support that the issue was being worked on, and it would be announced on the main page once it is released.

I presume this would be a new installer or a patch for the current installer. I asked if they thought it would be up before Christmas, and they couldn't tell me either way.

I guess we just have to wait. I suppose with it being such an old title, it might not receive priority attention, but its a bit off that the game is still being sold with an installer that just doesn't seem to work.



_____________________________

spelk @ sugarfreegamer.com

(in reply to unleashed)
Post #: 10
RE: Airborne assault was not correctly installed, pleas... - 12/29/2010 12:27:38 PM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
Thanks spelk. If a product that customers are paying for turns out to be defective then it should receive top priority.

(in reply to spelk)
Post #: 11
RE: Airborne assault was not correctly installed, pleas... - 12/29/2010 4:00:37 PM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
I guess its time to wonder if the installer is going to be fixed before 2011!

_____________________________

spelk @ sugarfreegamer.com

(in reply to unleashed)
Post #: 12
RE: Airborne assault was not correctly installed, pleas... - 12/30/2010 5:20:27 PM   
simovitch


Posts: 4183
Joined: 2/14/2006
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Bumping this. I hope it get's worket out.

_____________________________

simovitch


(in reply to spelk)
Post #: 13
RE: Airborne assault was not correctly installed, pleas... - 1/2/2011 9:02:39 AM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
Thought I'd bump this problem, not sure when the Matrix folks get back from the Holidays, but I'm sure theres one or two other customers itching to play this game as I am.

_____________________________

spelk @ sugarfreegamer.com

(in reply to simovitch)
Post #: 14
RE: Airborne assault was not correctly installed, pleas... - 1/3/2011 1:17:41 AM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
I've sent Erik a follow up email today. I'll chase him up again in a couple of days if he hasn't got back to me before then.

_____________________________

Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to spelk)
Post #: 15
RE: Airborne assault was not correctly installed, pleas... - 1/3/2011 1:35:07 AM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
Just got an OUt of the Office reply from Erik's mailbox. He's back at work on the 4th. I'll follow up then.

_____________________________

Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to Arjuna)
Post #: 16
RE: Airborne assault was not correctly installed, pleas... - 1/3/2011 7:21:07 AM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
Thanks for the info Dave. Happy New Year!

_____________________________

spelk @ sugarfreegamer.com

(in reply to Arjuna)
Post #: 17
RE: Airborne assault was not correctly installed, pleas... - 1/3/2011 11:44:46 PM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
Erik emailed me to say that Andrew "found a problem with the download version on the store, the same day that I said we would test it. The store version was replaced, re-tested and new download links and notifications were sent out to the eight customers that we determined could have been affected by the issue."

If you haven't received an email with the new link, please get back to me here.


_____________________________

Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to spelk)
Post #: 18
RE: Airborne assault was not correctly installed, pleas... - 1/4/2011 6:29:32 AM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
Dave, I've yet to receive a mail with a new download link in it. I've also replied to Erik about the issue.

_____________________________

spelk @ sugarfreegamer.com

(in reply to Arjuna)
Post #: 19
RE: Airborne assault was not correctly installed, pleas... - 1/4/2011 11:02:02 AM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
spelk,

Thanks for confirming that. I will specifically mention it to Erik.

_____________________________

Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to spelk)
Post #: 20
RE: Airborne assault was not correctly installed, pleas... - 1/4/2011 12:49:03 PM   
potatohead

 

Posts: 2
Joined: 12/15/2010
Status: offline
Hi Dave, I emailed you directly and also logged the problem with Support, but I haven't received an email with the link.

Thanks

Simon

(in reply to Arjuna)
Post #: 21
RE: Airborne assault was not correctly installed, pleas... - 1/4/2011 1:05:16 PM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
Thanks Dave, but I didn't receive an email with the download link.

(in reply to Arjuna)
Post #: 22
RE: Airborne assault was not correctly installed, pleas... - 1/4/2011 2:22:43 PM   
pikeman

 

Posts: 1
Joined: 10/18/2004
Status: offline
I have not recieved an e-mail with the new link and I have the same problem

(in reply to unleashed)
Post #: 23
RE: Airborne assault was not correctly installed, pleas... - 1/4/2011 2:33:44 PM   
Erik Rutins

 

Posts: 32949
Joined: 3/28/2000
From: Vermont, USA
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Hi guys,

I'm not sure what went wrong here, but we will set it right today. Our apologies, as far as I understood, the new links and e-mails were sent out.

Regards,

- Erik

_____________________________

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Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to pikeman)
Post #: 24
RE: Airborne assault was not correctly installed, pleas... - 1/5/2011 4:37:38 AM   
aresbece

 

Posts: 7
Joined: 9/21/2009
Status: offline
I still can't get to the download page to get the updated HttR install download..I've registered my seriel number ...but when I go to download it wants me to rebuy the game thru paypal or credit card..and go though the checkout again..when I go thru the members option it gives me just a few downloads to change graphics..I've purchased and am having no issues with both Bulge and Aegean..but can't play HttR.

(in reply to Erik Rutins)
Post #: 25
RE: Airborne assault was not correctly installed, pleas... - 1/5/2011 2:16:30 PM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
Still no resolution on this, no download link to the working installer for HTTR! I've been checking my mail regularly, and scouring the spam/junk folder just in case, but I've seen nothing.

Is the problem getting a link from Plimus?

_____________________________

spelk @ sugarfreegamer.com

(in reply to aresbece)
Post #: 26
RE: Airborne assault was not correctly installed, pleas... - 1/5/2011 2:35:43 PM   
unleashed

 

Posts: 9
Joined: 12/13/2010
From: Malta
Status: offline
Was the link supposed to come from plimus because I had received an email from them a few days ago but it was an HTTR order information reminder?

(in reply to Erik Rutins)
Post #: 27
RE: Airborne assault was not correctly installed, pleas... - 1/5/2011 2:52:29 PM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
Based on my purchases recently, the mail with the download link should come from storesales@matrixgames.com

But the download link itself will be in the form of:

http://www.plimus.com/jsp/dlapp.jsp?ref=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Where the X's represent a product or user code reference.

_____________________________

spelk @ sugarfreegamer.com

(in reply to unleashed)
Post #: 28
RE: Airborne assault was not correctly installed, pleas... - 1/5/2011 10:24:39 PM   
Arjuna


Posts: 17790
Joined: 3/31/2003
From: Canberra, Australia
Status: offline
I've asked Erik to ensure you get your notifications.

_____________________________

Dave "Arjuna" O'Connor
www.panthergames.com

(in reply to spelk)
Post #: 29
RE: Airborne assault was not correctly installed, pleas... - 1/5/2011 10:31:49 PM   
spelk


Posts: 291
Joined: 10/15/2003
From: United Kingdom
Status: offline
quote:

ORIGINAL: Arjuna
I've asked Erik to ensure you get your notifications.


Thanks Dave, I'm sorry to keep harping on about it. Its only because I'm keen to play the game. I have nothing but praise to say about all of Panthergames titles.

_____________________________

spelk @ sugarfreegamer.com

(in reply to Arjuna)
Post #: 30
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