From: Vermont, USA
Our investigation into those orders that experienced download issues has made some progress. First, we believe the issues are limited to a bug with Internet Explorer 8 and how it interacts with the "cloud" that we have the files downloading from. This does not affect all orders with IE, just a small minority and it is not consistent. In those cases, the problem is usually solved by canceling and restarting the download.
In the cases where that does not work, please try an alternate browser with the same link, such as Firefox or Google Chrome.
You can easily install those for the download as a temporary work-around, then uninstall them after the download.
Some customers have had luck using this download manager:
Also, some download speed and link issues have been resolved by having the customer reboot their internet modem/router.
If that doesn't work, we can also provide an alternate link that does not go to the "cloud". This alternate link is now included in all order e-mails as a test. For those that already placed orders, you can e-mail us at firstname.lastname@example.org to request this link.
The issue itself is being worked on and we hope that within a day or two these work-arounds will be unnecessary.
< Message edited by Erik Rutins -- 12/13/2010 12:14:44 AM >