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No way to recover login information???

 
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No way to recover login information??? - 10/12/2010 6:16:51 PM   
JRB823

 

Posts: 17
Joined: 10/12/2010
Status: offline
I have an existing member account but lost both my login and password due to a hard disk crash. The "forgot your password" hasn't worked in days and keeps giving me a "page error - can not be displayed". I logged in the Live Chat yesterday in the morning asked a question and as of this afternoon there has been no reply. Seem that chat is strictly for show.

So now I am in with a different login, no access to my member account where all the updates for the many games I purchased in beyond my reach. Matrix doesn't even have a basic technical support forum to help people like me. Instead they delegate this to the community. What a ridicious cycle.
Post #: 1
RE: No way to recover login information??? - 10/18/2010 8:24:16 PM   
Sinn3d

 

Posts: 1
Joined: 10/18/2010
Status: offline
I have the same issue, every page I click to retrieve my login information results in a page error.

I tried different browser, clearing my cache, cookies and whatever you can think off. It's just not working...

Matrix Games, please respond to this issue.

(in reply to JRB823)
Post #: 2
RE: No way to recover login information??? - 10/18/2010 8:34:42 PM   
JRB823

 

Posts: 17
Joined: 10/12/2010
Status: offline

quote:

ORIGINAL: Sinn3d

I have the same issue, every page I click to retrieve my login information results in a page error.

I tried different browser, clearing my cache, cookies and whatever you can think off. It's just not working...

Matrix Games, please respond to this issue.


Interesting that there is no official support for this website. How ridicious is it to require someone to logon in order to ask for support? Not to mention the fact that I have sent 3 emails under this account asking for help and haven't heard a thing. There isn't even a forum on here to ask these types of questions.

Frankly I have given up on a reply. Since I can't get support for the games I purchased, there is no reason to buy anything further from Matrix.

(in reply to Sinn3d)
Post #: 3
RE: No way to recover login information??? - 10/18/2010 11:50:02 PM   
planner 3

 

Posts: 618
Joined: 3/7/2008
Status: offline
Just a wild quess. Did either/both of you just recently changed your ISP ? I did and I was never able to retrieve my original forum ID after a re-format, I had Matrix try, they gave me all my info but no joy so I now have a new ID. I'm sure it's a coding problem between ISP and Matrix but I can not prove it. Hope you fellows make it.

_____________________________

"As Pogo said, 'We have met the enemy and he is us' "

(in reply to JRB823)
Post #: 4
RE: No way to recover login information??? - 10/19/2010 7:44:10 AM   
Lützow


Posts: 1488
Joined: 7/22/2008
From: Germany
Status: online
Guess not. I get a new ip every time I reboot my router and never have problems.

Would suggest you to send a mail (not pm) to Erik, in order to get this issue solved.

(in reply to planner 3)
Post #: 5
RE: No way to recover login information??? - 10/19/2010 4:01:19 PM   
planner 3

 

Posts: 618
Joined: 3/7/2008
Status: offline
Lutzow: Not ip, I say ISP.....

PS: I know of at least 5 or 6 of us old timers who have lost lohg in and Erik (thanks Erik) tried to help us resolve this with no help. Erik put in a few hours with me.

< Message edited by planner 3 -- 10/19/2010 4:05:01 PM >


_____________________________

"As Pogo said, 'We have met the enemy and he is us' "

(in reply to Lützow)
Post #: 6
RE: No way to recover login information??? - 10/19/2010 6:33:35 PM   
JRB823

 

Posts: 17
Joined: 10/12/2010
Status: offline
Would you happen to know what Erik's email is? I've never heard of him..

If this is a reoccuring problem then Matrix needs to open the game updates to everyone. I own 7 games I purchased from Matrix and I can't even update them. This is absolutely ridicious.


< Message edited by JRB823 -- 10/19/2010 6:41:49 PM >

(in reply to Lützow)
Post #: 7
RE: No way to recover login information??? - 10/19/2010 10:10:28 PM   
mikkey


Posts: 754
Joined: 2/10/2008
From: Slovakia
Status: offline
look at Erik profile and click on "E-mail Erik Rutins"

_____________________________


(in reply to JRB823)
Post #: 8
RE: No way to recover login information??? - 10/19/2010 10:39:39 PM   
planner 3

 

Posts: 618
Joined: 3/7/2008
Status: offline
JRB823, hit the return arrow top left of this page, count down three lines, you'll find Erik under "For Official Support Read This Message".

_____________________________

"As Pogo said, 'We have met the enemy and he is us' "

(in reply to mikkey)
Post #: 9
RE: No way to recover login information??? - 10/19/2010 10:53:54 PM   
JRB823

 

Posts: 17
Joined: 10/12/2010
Status: offline
Mikkey and Planner.  Thanks for the referrals to Erik!  I've sent an email to Erik.

You guys helped me and I appreciate it.

(in reply to planner 3)
Post #: 10
RE: No way to recover login information??? - 10/20/2010 3:34:37 AM   
planner 3

 

Posts: 618
Joined: 3/7/2008
Status: offline
Yer welkume, hope he can assist you, good luck.......

_____________________________

"As Pogo said, 'We have met the enemy and he is us' "

(in reply to JRB823)
Post #: 11
RE: No way to recover login information??? - 10/20/2010 4:49:00 AM   
Andrew Williams


Posts: 6112
Joined: 1/8/2001
From: Australia
Status: offline
I wonder what's going on... nothing seems to work.

_____________________________


(in reply to planner 3)
Post #: 12
RE: No way to recover login information??? - 10/20/2010 2:34:30 PM   
Erik Rutins

 

Posts: 32905
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi guys,

Sorry about all this - we are doing some major upgrades behind the scenes and they appear to have broken some of our existing features and functions as a side effect. This should all be fixed now.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Andrew Williams)
Post #: 13
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