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Tech Support FAQ

 
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All Forums >> [Current Games From Matrix.] >> [World War II] >> Decisive Campaigns: The Blitzkrieg from Warsaw to Paris >> Tech Support >> Tech Support FAQ Page: [1]
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Tech Support FAQ - 8/27/2010 5:42:12 PM   
Andrew Loveridge


Posts: 489
Joined: 7/20/2009
Status: offline 		Some customers have had a .Net Framework issue with Arial Fonts. If you receive a .Net error that refers to an arial font, try installing the attached fonts as described below.

For Vista/ Windows 7 Users
1. Open Fonts by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Fonts.

2. Click File, and then click Install New Font. If you don’t see the File menu, press ALT.

3. In the Add Fonts dialog box, under Drives, click the drive where the font that you want to install is located.

4. Under Folders, double-click the folder containing the fonts that you want to add.

5. Under List of fonts, click the font that you want to add, and then click Install.


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_____________________________

Andrew Loveridge

Production Assistant

Post #: 1
RE: Tech Support FAQ - 8/27/2010 6:20:45 PM   
Vic


Posts: 3407
Joined: 5/17/2004
Status: offline 		What to do when you get an error?

And lets be realistic. Its always a possibility you walk into an error message while playing the game. Good testing is important to me but things always can slip through. My goal is if something turns up I fix things ASAP. (though of course I am not working every hour of the day and sometimes out on weekends)

If you do find a bug then please do post the specific wording of the error message. This is very important.

And if its an error-box that is showing up with a "details" button, please click that button and copy&paste the whole message text that appears then.
Like shown here: http://www.matrixgames.com/forums/tm.asp?m=2558642

If possible send me a savefile or autosave file from which the error is preferable repeatable to vic@xs4all.nl

Also if possible state your game version number (in top left corner of startup screen), the scenario you where playing, RAM memory, screen resolution and Operating system (vista,xp,windows7)

Best regards,
vic


_____________________________

Victor Reijkersz Designs
www.vrdesigns.nl

(in reply to Andrew Loveridge)
Post #: 2
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