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lost Installation file

 
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lost Installation file - 8/17/2010 7:24:17 AM   
brucesim2003

 

Posts: 43
Joined: 3/3/2006
Status: offline
Hi guys,

Looking to reinstall PCK, I've discovered that I've lost my installation file. Ive looked on www.findmyorder.com but it is not there. Is there any way to re-download, or do I have to purchase again?

Cheers


Bruce
Post #: 1
RE: lost Installation file - 8/18/2010 3:59:28 AM   
gijas


Posts: 197
Joined: 8/12/2006
From: due north
Status: offline
I had the same issue and still can't get my game download due to an error message that wont allow me to obtain the file. But the solution is to one, when you purchase a game on Matrix make sure you also purchase the download insurance (learned this the hard way) when you buy your next game and two... follow these steps below. I hope it works for you.

To begin a new download, please follow these steps:

1. Go to http://shop.digitalriver.com/dr/v2/ec_main.entry11?sp=10343&pn=1&xid=45905

2. Enter your order number and password* into the "Quick Order
Lookup" field:
Order Number: xxxxxxxxxx

*If you do not know your password, it can be retrieved at http://shop.digitalriver.com/dr/v2/ec_main.entry11?sp=10107&pn=13&xid=45905.


3. Click FIND

4. Click the "Download" button and select the option to "Save".
(NOTE: If clicking the download button does not work, try right clicking
on the button and choosing the option to ’save target as’)

5. You will be prompted to choose a location to save the downloaded
file. We recommend placing the file on your Desktop.



_____________________________

"Our strategy is to destroy the enemy from within, to conquer him through himself."

- Adolf Hitler


(in reply to brucesim2003)
Post #: 2
RE: lost Installation file - 8/18/2010 4:24:19 AM   
brucesim2003

 

Posts: 43
Joined: 3/3/2006
Status: offline
This sends me a message about cookies. I delete the digitalriver cookie and repeat...for the same result. I don't have the order number, so I use the email/cc option. So in short it seems I'm screwed.

Cheers


Bruce

(in reply to gijas)
Post #: 3
RE: lost Installation file - 8/19/2010 3:52:51 AM   
gijas


Posts: 197
Joined: 8/12/2006
From: due north
Status: offline
Me too. Now we have something in common.

_____________________________

"Our strategy is to destroy the enemy from within, to conquer him through himself."

- Adolf Hitler


(in reply to brucesim2003)
Post #: 4
RE: lost Installation file - 8/19/2010 3:54:15 AM   
brucesim2003

 

Posts: 43
Joined: 3/3/2006
Status: offline
So who do we contact about this?

(in reply to gijas)
Post #: 5
RE: lost Installation file - 8/19/2010 3:59:04 AM   
junk2drive


Posts: 12901
Joined: 6/27/2002
From: Arizona West Coast
Status: offline
Do you have anything that shows you when/how you bought it? Credit card statement or serial number? I'll see if Erik can look at this.

(in reply to brucesim2003)
Post #: 6
RE: lost Installation file - 8/19/2010 4:13:46 AM   
brucesim2003

 

Posts: 43
Joined: 3/3/2006
Status: offline

quote:

ORIGINAL: junk2drive

Do you have anything that shows you when/how you bought it? Credit card statement or serial number? I'll see if Erik can look at this.


I have the serial number, and it is registered here at Matrix.

Cheers


Bruce

(in reply to junk2drive)
Post #: 7
RE: lost Installation file - 8/19/2010 4:23:12 AM   
Erik Rutins

 

Posts: 32943
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi guys,

Please e-mail me at erikr@matrixgames.com or contact our Help Desk (link is in my sig) with your personal contact info and any order info you have. We can always manually look up an order and re-send a download link if it's not showing up for you.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to brucesim2003)
Post #: 8
RE: lost Installation file - 8/19/2010 4:46:30 AM   
brucesim2003

 

Posts: 43
Joined: 3/3/2006
Status: offline
Email sent, Erik

(in reply to Erik Rutins)
Post #: 9
RE: lost Installation file - 8/22/2010 10:17:29 PM   
gijas


Posts: 197
Joined: 8/12/2006
From: due north
Status: offline
Email sent... also, Erik. Thanks.

_____________________________

"Our strategy is to destroy the enemy from within, to conquer him through himself."

- Adolf Hitler


(in reply to brucesim2003)
Post #: 10
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