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File a Help Desk report about MMCC3 Servers!

 
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File a Help Desk report about MMCC3 Servers! - 5/7/2010 2:06:44 AM   
Dundradal


Posts: 753
Joined: 6/9/2007
Status: offline
For all those who play and would like to play...

I've heard of a time when the servers ran for months on end without needing to be reset.

Today they need to be reset multiple times daily.

We all need to file Help Desk Reports about the servers. The more people that complain the (one would hope) more likely we are to get a real solution instead of a quick fix reboot.

So please, fill out reports. Then after a few days of inaction, file another, then another.
Post #: 1
RE: File a Help Desk report about MMCC3 Servers! - 5/7/2010 2:18:22 PM   
Dundradal


Posts: 753
Joined: 6/9/2007
Status: offline
It's been almost 2 weeks since my first report and no response. I've since filed a follow up report.

(in reply to Dundradal)
Post #: 2
RE: File a Help Desk report about MMCC3 Servers! - 5/8/2010 3:39:50 AM   
DampSquib


Posts: 425
Joined: 3/8/2010
From: UK
Status: offline
Report sent!

Good going...but i think just you & i + VonB have sent them..so far.

< Message edited by DampSquib -- 5/9/2010 2:10:28 PM >

(in reply to Dundradal)
Post #: 3
RE: File a Help Desk report about MMCC3 Servers! - 5/8/2010 3:31:49 PM   
Dundradal


Posts: 753
Joined: 6/9/2007
Status: offline
Here's the reply I got yesterday:


quote:

Hi
We are looking into this problem and are trying to resolve it as soon as possible, thanks for your patience. Unfortunately we do not have any set date or time we can give you for a resolution but I will have the CEO post it on our main page when this issue is resolved, again thanks for your patience.


PS- We have closed your other support inquiries to avoid confusion.

[--- UPDATED: 5/7/2010 11:00:50 PM BY AGENT: Daniel Heath ---]



I replied with:

quote:

So is that a nice way of telling me tough ****?

"Unfortunately we do not have any set date or time we can give you for a resolution but I will have the CEO post it on our main page when this issue is resolved"

So that means I could be waiting a considerable amount of time. I purchased your product to use advertised parts of it that currently (and for the foreseeable future) non-functioning.

I will be patience, but if I keep getting smoke blown up my ass I will continue file complaints until a resolution is reached.

I have a feeling from reading on the forums this is a constant trend with Matrix (promising and then never doing a thing), while I would like to think that that is inadvertent, it seems to be happening right now.

I understand there is a lot going on, but the first time I reported this issue I got "issue fixed enjoy" when you and I both knew it was not (or that it was at best a temp fix). That was pure BS.

When you tell me you have no timetable it sounds as if you just brushed me off. I will continue to file weekly issues on the servers until something is done and will encourage other users to do the same.

I appreciate your work, but I would like results and not hollow promises.




< Message edited by Dundradal -- 5/8/2010 3:37:55 PM >

(in reply to DampSquib)
Post #: 4
RE: File a Help Desk report about MMCC3 Servers! - 5/8/2010 6:36:01 PM   
vonB


Posts: 132
Joined: 3/7/2007
Status: offline
I have submitted 2 Reports. I have had no response (apart from the automated one). This is really a no brainer to fix. It just depends on whether they can be bothered (the techs) or be ordered to (The Management). So far, I see no indication of either. When we launched CoI and set up the MMCCIII Services, they stayed up continually until the Campaigns finished. Matrix provided the Servers, I set up the Campaigns. Apart from having to restart the Servers (due to Windows Updates for example), they never went down.

I don't know what the equivalent Trading Standards Authority is in the U.S. but I found this:

http://www.bbb.org/us/consumers/

They accept complaints and have advised me that I can do so. Whether they can do anything formally is perhaps moot, but escalation is our only recourse when presented with inadequate service.

_____________________________


http://www.closecombat.ie

(in reply to Dundradal)
Post #: 5
RE: File a Help Desk report about MMCC3 Servers! - 5/8/2010 7:02:10 PM   
Dundradal


Posts: 753
Joined: 6/9/2007
Status: offline
Just missed you on B HQ...log back on.

I was across room grading....

(in reply to vonB)
Post #: 6
RE: File a Help Desk report about MMCC3 Servers! - 5/28/2010 5:20:51 PM   
Dundradal


Posts: 753
Joined: 6/9/2007
Status: offline
Update from Daniel on Wednesday....
quote:

Hi
This is an issue that is continually being worked on. Thanks for your patience as we work to rectify this issue. We are told that it is close to being resolved.

[--- UPDATED: 5/26/2010 4:45:19 PM BY AGENT: Daniel Heath ---]



(in reply to Dundradal)
Post #: 7
RE: File a Help Desk report about MMCC3 Servers! - 7/2/2010 7:15:23 PM   
RD_Oddball


Posts: 4833
Joined: 2/10/2007
Status: offline
For anyone reading here that hasn't seen the other MMCC3 threads the servers are now set to automatically reset should the servers reset. If you're seeing outages please report them and we'll look into it asap. Thanks for being patient while we worked through this.

Main thread for tracking this issue here: http://www.matrixgames.com/forums/tm.asp?m=1875765

(in reply to Dundradal)
Post #: 8
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