Matrix Games Forums

Pandora: Eclipse of Nashira is now availableDistant Worlds Gets another updateHell is Approaching Deal of the Week Battle Academy Battle Academy 2 Out now!Legions of Steel ready for betaBattle Academy 2 gets trailers and Steam page!Deal of the Week Germany at WarSlitherine Group acquires Shenandoah StudioNew information and screenshots for Pike & Shot
Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

How long before I get hard copy of game?

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> Distant Worlds Series >> Tech Support >> How long before I get hard copy of game? Page: [1]
Login
Message << Older Topic   Newer Topic >>
How long before I get hard copy of game? - 4/17/2010 2:50:22 PM   
Redan


Posts: 127
Joined: 4/8/2006
From: a Quonset hut in Shangri-la
Status: offline
It's been 15 days since I ordered game and I havent received copy of game> I have had these type problems before with digital river. I paid lotsa extra money for hard copy. I write now because I got email from digital river reminding me that charges are about to appear.....fine. where is the game?

_____________________________

"You can't stack units in this game. This is Tactics II, hexes haven't been invented yet..."
Post #: 1
RE: How long before I get hard copy of game? - 4/17/2010 3:49:51 PM   
Erik Rutins

 

Posts: 32914
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Redan,

Please e-mail me at erikr@matrixgames.com with your Order ID and I can check on that with DR. I know orders have been shipping out since release, so my main concern would be that either it was lost in shipping or that it is still in transit.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Redan)
Post #: 2
RE: How long before I get hard copy of game? - 4/17/2010 5:22:54 PM   
Fishman

 

Posts: 795
Joined: 4/1/2010
Status: offline
If it's being shipped to someplace odd, maybe it was grounded due to that Iceland thing.

(in reply to Erik Rutins)
Post #: 3
RE: How long before I get hard copy of game? - 4/17/2010 5:59:40 PM   
Davor

 

Posts: 1019
Joined: 3/24/2010
Status: offline
Do you by any chance able to download it from the internet even though you asked for a hard copy? Or because you asked for a hard copy you can't download it from the internet? Not shure how that works.

(in reply to Fishman)
Post #: 4
RE: How long before I get hard copy of game? - 4/17/2010 7:22:41 PM   
Fishman

 

Posts: 795
Joined: 4/1/2010
Status: offline
He should be able to download it just fine, and probably has, but some people are really fixated on physical objects.

(in reply to Davor)
Post #: 5
RE: How long before I get hard copy of game? - 4/17/2010 7:27:19 PM   
Anthropoid


Posts: 2551
Joined: 2/22/2005
From: Secret Underground Lair
Status: offline
I own about 10 or 12 Matrix games, all of them digital download and hard copy. I've always been totally satisfied, and usually it seems to take about 10 days, sometimes bit longer for my hard copies to come.

_____________________________

The x-ray is her siren song. My ship cannot resist her long. Nearer to my deadly goal. Until the black hole. Gains control...
http://www.youtube.com/watch?v=IkIIlkyZ328&feature=autoplay&list=AL94UKMTqg-9CocLGbd6tpbuQRxyF4FGNr&playnext=3

(in reply to Fishman)
Post #: 6
RE: How long before I get hard copy of game? - 4/17/2010 9:20:29 PM   
Redan


Posts: 127
Joined: 4/8/2006
From: a Quonset hut in Shangri-la
Status: offline
I've downloaded it; but it is best to have a physical copy. Got email from Digital River saying theyd sent it, or implying strongly theyd sent it. If Washington DC is out of the way and off the beaten path...actually it IS the beaten path...then that would explain it. Lots of probs with digital river last few years....bought dozen games from Matrix, six problems with digital river...

_____________________________

"You can't stack units in this game. This is Tactics II, hexes haven't been invented yet..."

(in reply to Anthropoid)
Post #: 7
RE: How long before I get hard copy of game? - 4/18/2010 4:06:57 AM   
Panman


Posts: 109
Joined: 8/1/2008
Status: offline
You can always burn your download to CD. I generally burn several for safe keeping.

(in reply to Redan)
Post #: 8
RE: How long before I get hard copy of game? - 4/18/2010 6:24:56 AM   
Xenoform21

 

Posts: 36
Joined: 1/14/2010
Status: offline
I got the same problem over here, but it's been longer for me. Going on three weeks now, I bought it the day after release.

(in reply to Panman)
Post #: 9
RE: How long before I get hard copy of game? - 4/18/2010 6:58:18 AM   
Fishman

 

Posts: 795
Joined: 4/1/2010
Status: offline
quote:

ORIGINAL: Redan

I've downloaded it; but it is best to have a physical copy. Got email from Digital River saying theyd sent it, or implying strongly theyd sent it. If Washington DC is out of the way and off the beaten path...actually it IS the beaten path...then that would explain it.
DC, eh? Maybe your shipment got hijacked by bandits, then. DC is a regular warzone, and unless the shipment is for some politician, it won't receive the escort it needs and may not make it through intact.

(in reply to Redan)
Post #: 10
RE: How long before I get hard copy of game? - 4/18/2010 11:34:37 AM   
eltharion


Posts: 43
Joined: 2/20/2010
From: 1701-A Deck 5-Room 0195
Status: offline
Hi... I'm joining the club... "I'm still waiting physical copy"

Ok... we have the digital one... but i'm an "old style man" I hope Erik or someone can help us

_____________________________

He who fights with monsters might take care lest he thereby become a monster. Is not life a hundred times too short for us to bore ourselves?

-Friedrich Nietzsche-

(in reply to Redan)
Post #: 11
RE: How long before I get hard copy of game? - 4/18/2010 1:28:26 PM   
Redan


Posts: 127
Joined: 4/8/2006
From: a Quonset hut in Shangri-la
Status: offline
Eric tells me that UPS lost my physical copy. I find it's about 50-50 when I order or download software from Matrix via digital river. Something goes wrong, not usually the same thing twice. But I ALWAYS think a long time before I buy a game. Dont know if my experience is typical or Im just unlucky. It isnt as bad as 50-50 elsewhere when I buy software, but it is a consideration at all times. Matrix is honest and ethical so far as I can tell, so I continue to consider buying their products....

_____________________________

"You can't stack units in this game. This is Tactics II, hexes haven't been invented yet..."

(in reply to eltharion)
Post #: 12
RE: How long before I get hard copy of game? - 4/18/2010 2:41:15 PM   
eltharion


Posts: 43
Joined: 2/20/2010
From: 1701-A Deck 5-Room 0195
Status: offline
Thank's Redan... Maybe spedition need a little more menagement... or maybe... a different vector

Anyways... i hope that one day... i will have my copy

Maybe international spedition... need more time... (but from 25th )

_____________________________

He who fights with monsters might take care lest he thereby become a monster. Is not life a hundred times too short for us to bore ourselves?

-Friedrich Nietzsche-

(in reply to Redan)
Post #: 13
RE: How long before I get hard copy of game? - 4/18/2010 3:51:21 PM   
ASHBERY76


Posts: 1974
Joined: 10/10/2001
From: England
Status: offline
Got mine a few weeks back.

(in reply to eltharion)
Post #: 14
RE: How long before I get hard copy of game? - 4/18/2010 8:24:36 PM   
Erik Rutins

 

Posts: 32914
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Eltharion,

What is your Order ID?

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ASHBERY76)
Post #: 15
RE: How long before I get hard copy of game? - 4/18/2010 11:47:41 PM   
eltharion


Posts: 43
Joined: 2/20/2010
From: 1701-A Deck 5-Room 0195
Status: offline
Thank's Erik for your reply...

Check your e-mail...

Thank's

_____________________________

He who fights with monsters might take care lest he thereby become a monster. Is not life a hundred times too short for us to bore ourselves?

-Friedrich Nietzsche-

(in reply to Erik Rutins)
Post #: 16
RE: How long before I get hard copy of game? - 4/19/2010 3:36:31 PM   
Erik Rutins

 

Posts: 32914
Joined: 3/28/2000
From: Vermont, USA
Status: offline
I'm not seeing anything there, can you please re-send?

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to eltharion)
Post #: 17
RE: How long before I get hard copy of game? - 4/19/2010 4:37:32 PM   
eltharion


Posts: 43
Joined: 2/20/2010
From: 1701-A Deck 5-Room 0195
Status: offline
Ok... i have send you again...

but just in case...

this is my status order:

Order Number: 149860659 Purchase Date:25-MAR-10

1 Distant Worlds Downloadable Fulfilled

1 Distant Worlds - Physical + Digital Shippable Fulfilled

1 Extended Download Service Downloadable Fulfilled



_____________________________

He who fights with monsters might take care lest he thereby become a monster. Is not life a hundred times too short for us to bore ourselves?

-Friedrich Nietzsche-

(in reply to Erik Rutins)
Post #: 18
RE: How long before I get hard copy of game? - 4/20/2010 7:29:02 PM   
Xenoform21

 

Posts: 36
Joined: 1/14/2010
Status: offline
Do you think you could look into mine too Erik?

(in reply to eltharion)
Post #: 19
RE: How long before I get hard copy of game? - 4/20/2010 7:44:38 PM   
Erik Rutins

 

Posts: 32914
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Sure, so far the previous two were lost by the shippers (UPS and the Postal Service). How long has it been since you ordered?

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Xenoform21)
Post #: 20
RE: How long before I get hard copy of game? - 4/20/2010 9:02:04 PM   
Xenoform21

 

Posts: 36
Joined: 1/14/2010
Status: offline
I ordered on the 25th. Order Number: 1654163682 Order Date: 25-MAR-10

Kind of worried too, I opted out of the download insurance on the belief that I was going to get a hard copy.

(in reply to Erik Rutins)
Post #: 21
RE: How long before I get hard copy of game? - 4/21/2010 11:59:21 AM   
Sliverine

 

Posts: 154
Joined: 4/15/2010
Status: offline
i checked my local stores and couldnt find any distributed hardcopies present for any of matrix's games. Is that due to my country not being in their coverage or that they simply dont do hardcopy retail distribution?

(in reply to Xenoform21)
Post #: 22
RE: How long before I get hard copy of game? - 4/24/2010 3:38:14 PM   
Redan


Posts: 127
Joined: 4/8/2006
From: a Quonset hut in Shangri-la
Status: offline
Thank you! I received the back up copy on Friday! Thanks, Eric.

_____________________________

"You can't stack units in this game. This is Tactics II, hexes haven't been invented yet..."

(in reply to Redan)
Post #: 23
RE: How long before I get hard copy of game? - 4/24/2010 3:51:10 PM   
Okel Alran

 

Posts: 19
Joined: 4/5/2010
Status: offline
Hello, i have the same problem.

My order date : 07 april Matrix Games Shipping Notification : 12 april

I have a downloaded version, but i wait for my physical copy. :/


(in reply to Redan)
Post #: 24
RE: How long before I get hard copy of game? - 4/26/2010 1:41:51 PM   
Okel Alran

 

Posts: 19
Joined: 4/5/2010
Status: offline
Little bump

(in reply to Okel Alran)
Post #: 25
RE: How long before I get hard copy of game? - 4/26/2010 1:52:57 PM   
Erik Rutins

 

Posts: 32914
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Okel,

Please e-mail me at erikr@matrixgames.com with your Order number and I will help find out what happened.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Okel Alran)
Post #: 26
RE: How long before I get hard copy of game? - 4/26/2010 1:54:09 PM   
Erik Rutins

 

Posts: 32914
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: Xenoform21 I ordered on the 25th. Order Number: 1654163682 Order Date: 25-MAR-10


FYI, it looks like the postal service lost yours too. We shipped it out, it should have arrived by now. We shipped out a replacement copy to you by a trackable shipping method late last week.

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Xenoform21)
Post #: 27
RE: How long before I get hard copy of game? - 5/4/2010 4:51:36 PM   
Tacit_Exit


Posts: 82
Joined: 4/12/2010
Status: offline
Still waiting on mine too Order Number: 1654261484 Order Date: 12-APR-10

Edit: Got it like 6 hours after posting this hehe; mm shiny

< Message edited by Tacit_Exit -- 5/5/2010 5:08:00 AM >

(in reply to Erik Rutins)
Post #: 28
RE: How long before I get hard copy of game? - 5/5/2010 1:41:41 PM   
Wenla

 

Posts: 75
Joined: 4/14/2010
Status: offline
I finally got my copy after three weeks waiting. Damn vulcanic ashclouds

_____________________________

Before you can define your strategy, you have to have a vision

(in reply to Tacit_Exit)
Post #: 29
RE: How long before I get hard copy of game? - 5/5/2010 4:02:58 PM   
Okel Alran

 

Posts: 19
Joined: 4/5/2010
Status: offline
I have my copy today :)

(in reply to Wenla)
Post #: 30
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> Distant Worlds Series >> Tech Support >> How long before I get hard copy of game? Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.148