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Can't launch the installer

 
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All Forums >> [New Releases from Matrix Games] >> Distant Worlds Series >> Tech Support >> Can't launch the installer Page: [1]
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Can't launch the installer - 3/27/2010 9:12:30 AM   
Brazouck

 

Posts: 10
Joined: 3/26/2010
Status: offline 		Hi,

I cannot launch the installer, i've got the follwoing error :

[image][URL=http://img638.imageshack.us/i/dwlaunch.jpg/][/URL][/image]

can you help me ??
Post #: 1
RE: Can't launch the installer - 3/27/2010 9:19:10 AM   
Marcuso

 

Posts: 82
Joined: 11/23/2009
Status: offline 		Try deleting the downloaded file and redownloading it.

Also, make sure not to use any download accelerators. These are known to cause corrupt downloads/failed CRCs.

(in reply to Brazouck)
Post #: 2
RE: Can't launch the installer - 3/27/2010 9:19:38 AM   
Brazouck

 

Posts: 10
Joined: 3/26/2010
Status: offline 		Already done, currently download it for the 4th time 

(in reply to Marcuso)
Post #: 3
RE: Can't launch the installer - 3/27/2010 9:37:37 AM   
Marcuso

 

Posts: 82
Joined: 11/23/2009
Status: offline 		What browser are you downloading it with? I downloaded using IE 8.

(in reply to Brazouck)
Post #: 4
RE: Can't launch the installer - 3/27/2010 9:53:31 AM   
Brazouck

 

Posts: 10
Joined: 3/26/2010
Status: offline 		i use firefox.

(in reply to Marcuso)
Post #: 5
RE: Can't launch the installer - 3/27/2010 10:48:47 AM   
Marcuso

 

Posts: 82
Joined: 11/23/2009
Status: offline 		Can you try with IE? Maybe restart and download into a different location altogether?

(in reply to Brazouck)
Post #: 6
RE: Can't launch the installer - 3/27/2010 10:55:40 AM   
Brazouck

 

Posts: 10
Joined: 3/26/2010
Status: offline 		I try with shutting donw my antivirus and it seems it works ...

(in reply to Marcuso)
Post #: 7
RE: Can't launch the installer - 3/27/2010 11:23:04 AM   
Marcuso

 

Posts: 82
Joined: 11/23/2009
Status: offline 		Ah - good thinking. Some antiviruses will really interfere with program installations.

(in reply to Brazouck)
Post #: 8
RE: Can't launch the installer - 3/27/2010 3:33:56 PM   
Erik Rutins

 

Posts: 31211
Joined: 3/28/2000
From: Vermont, USA
Status: online 		Hi Brazouck,

Glad to hear it's worked out. Definitely sounds like your download file was corrupted somehow. We do recommend turning off anti-virus/security software for installation as we verify these installer files are safe and the anti-virus software can often get too aggressive as well and prevent the game installing properly.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Marcuso)
Post #: 9
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