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No way to get DW over Paypal?

 
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No way to get DW over Paypal? - 3/26/2010 5:43:17 PM   
brotkohl

 

Posts: 5
Joined: 3/26/2010
Status: offline
Hi there,

I cant buy Distant Worlds over Paypal, because i have no credit card.
My bank account is Paypal verified, so why i cant buy this game?

Any ideas and suggestions how i can get this game?

Thanks!

Sorry for my english!
Post #: 1
RE: No way to get DW over Paypal? - 3/26/2010 5:44:33 PM   
JudgeDredd


Posts: 8505
Joined: 11/14/2003
From: Scotland
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I'm not sure. I was able to purchase on Paypal last night (my paypal account is linked to by current account in my bank - not my credit card)

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I AM the Law!

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Post #: 2
RE: No way to get DW over Paypal? - 3/26/2010 5:45:53 PM   
Erik Rutins

 

Posts: 32922
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Brotkohl,

We do support PayPal in our store, though there may be differences in terms of different countries. Your best bet is to give us your Order ID (it's generated before the order is completed) if it's not accepting it for you. Alternately, you can order by phone (the phone number is listed in the store).

Regards,

- Erik

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Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 3
RE: No way to get DW over Paypal? - 3/26/2010 5:51:03 PM   
brotkohl

 

Posts: 5
Joined: 3/26/2010
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My Order Number: 1654167356

but its not completed, because i could not pay...

Paypal says: translated from german: "The seller only accepts payment with a credit card"

Thanks for your help!

(in reply to Erik Rutins)
Post #: 4
RE: No way to get DW over Paypal? - 3/26/2010 5:57:25 PM   
Erik Rutins

 

Posts: 32922
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From: Vermont, USA
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It may be that the store can't handle PayPal in Germany, I'm not sure but I will find out.

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 5
RE: No way to get DW over Paypal? - 3/26/2010 6:05:12 PM   
impact


Posts: 88
Joined: 2/18/2010
From: Germany
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Weird - I am from Germany too and have my PayPal account tied to my bank account. I ordered the game yesterday and it worked fine (that was about 19 hours ago I think).
During the ordering process however there were one or two moments when I had the hard time finding the right options...

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Post #: 6
RE: No way to get DW over Paypal? - 3/26/2010 6:16:44 PM   
Erik Rutins

 

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Joined: 3/28/2000
From: Vermont, USA
Status: offline
Thanks for the input on that Impact, that will help us narrow things down.

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 7
RE: No way to get DW over Paypal? - 3/26/2010 6:22:47 PM   
brotkohl

 

Posts: 5
Joined: 3/26/2010
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Hmm... the only options i got: Register a credit card (Master , Visa and one i forgot)
My last buy was Din´s Curse over BMT Micro / Paypal... worked like a charm...

What should i do now, simply order again and see what options Paypal offer me?

(in reply to impact)
Post #: 8
RE: No way to get DW over Paypal? - 3/27/2010 8:04:18 AM   
brotkohl

 

Posts: 5
Joined: 3/26/2010
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So... i gave up... no Distant Worlds for me then i guess...
tried several times yesterday, no luck...

I am forced to use a credit card over Paypal... If i had one i dont need to use Paypal!

Please cancel my orders: 1654170810 and 1654167356 ...

Bye

(in reply to brotkohl)
Post #: 9
RE: No way to get DW over Paypal? - 3/27/2010 2:06:09 PM   
Erik Rutins

 

Posts: 32922
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Brotkohl,

I received a response from the store this morning:

"For order 1654167356 we show that the order completed, we are just
waiting for the funds to be provided. As of yet the funds have not been
transferred. The customer may want to contact Paypal."

If you are still interested, please check with PayPal to see what happened there.

Regards,

- Erik

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 10
RE: No way to get DW over Paypal? - 3/27/2010 2:10:18 PM   
damador

 

Posts: 6
Joined: 3/27/2010
Status: offline
11 th time :)

Order Number: 1654172533
First Name:
Krzysztof Last Name: Radzikowski Address:
Apartment/Suite: Synow Pulku Company:
Email: damador.gml@gmail.com City: Warszawa State:
Zip/Postal Code: 11111 Country: PL



outside US - poland

funds are on the bank


We're Sorry. We were unable to verify your payment information. Please use an alternate payment option if available. Thank you (Error Number: 30024901 - 0)

(in reply to Erik Rutins)
Post #: 11
RE: No way to get DW over Paypal? - 3/27/2010 2:31:41 PM   
Erik Rutins

 

Posts: 32922
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Hi Damador,

I replied to you in another thread - could you please e-mail me with that Order ID at erikr@matrixgames.com so that I can get the store to speak with you directly? Believe me, we want your business but I need the store to speak with you to figure out which data field is causing the issue.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to damador)
Post #: 12
RE: No way to get DW over Paypal? - 3/27/2010 3:13:33 PM   
brotkohl

 

Posts: 5
Joined: 3/26/2010
Status: offline
Erik,

this is ridiculous...
Why should i contact Paypal... YOU, the seller want me to pay with a credit card over Paypal,
Paypal need my credit card information, because your shop only accept this kind of payment!
I dont have a CC!

So no Distant Worlds for me!
so sad...

(in reply to Erik Rutins)
Post #: 13
RE: No way to get DW over Paypal? - 3/27/2010 3:46:08 PM   
Erik Rutins

 

Posts: 32922
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Brotkohl,

quote:

ORIGINAL: brotkohl
this is ridiculous...
Why should i contact Paypal... YOU, the seller want me to pay with a credit card over Paypal,
Paypal need my credit card information, because your shop only accept this kind of payment!
I dont have a CC!


I'm not sure I follow - according to the store, you completed the order but PayPal has not sent us the funds. We can't resolve that for you, PayPal will not let us do anything with your account. This is an indication that there must be something going wrong with your PayPal account. According to the store, on our side we accepted your info but we can't give you the game until the payment comes through from PayPal.

We really do want your business and I don't want this to be hard, but we can't give you the game until we get paid.

We do also accept checks and bank transfers if you don't want to work through PayPal or a CC.

Regards,

- Erik


_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to brotkohl)
Post #: 14
RE: No way to get DW over Paypal? - 1/31/2013 9:40:32 AM   
Wertax

 

Posts: 1
Joined: 1/31/2013
Status: offline
Hello,

Today i bought some shoes via Paypal, then I tried to buy Distant Worlds + Addons via Paypal, too, and had a similiar problem like brotkohl two years ago.
Paypal seems to have a problem with your authorized seller. When i tried to pay on Paypal, i get a message that i should talk to the seller.
After some tries i gave up and decided to pay via bank transfer (hope this doesn't make problems with unpaid orders via paypal).
Since i'm from germany like brotkohl, maybe there is an problem with some specific banks. Seems weird that it works for impact but not for brotkohl and me

Hope the bank transfer will work quickly. Can't await to play. Your Game seems to be the manifestation of my dreams. Don't understand why german game magazines never reported about it

- Wertax

p.s. hope my english is not to bad, had to repeat two school years, because i was so bad

(in reply to Erik Rutins)
Post #: 15
RE: No way to get DW over Paypal? - 2/1/2013 12:36:35 AM   
Vasquez


Posts: 309
Joined: 12/29/2000
From: München, Bayern, Deutschland
Status: offline

quote:

ORIGINAL: Wertax

Don't understand why german game magazines never reported about it



Type "Distant Worlds Review Deutsch" into google.de and this one is listed on top ;) --> http://www.7idgaming.de/content.php?168-Matrix-Games-Distant-Worlds-Legends-REVIEW

(in reply to Wertax)
Post #: 16
RE: No way to get DW over Paypal? - 2/1/2013 10:22:56 AM   
TrooperCooper

 

Posts: 80
Joined: 1/29/2013
Status: offline
For the germans out there who might not be able to use paypal nor have a credit card like me, I can suggest www okaysoft de (why does this forum not allow me to post links lmao) - from what I was able to find, pretty much the only german vendor that is offering the whole series of DW + ROTS + Legends. I bought mine there with "cash on delivery" and had no problems. They might want a copy of your identity card though to verify you are 18+, since it seems like Legends was never localized and thus not rated by the BPJM.


< Message edited by TrooperCooper -- 2/1/2013 10:26:22 AM >

(in reply to Vasquez)
Post #: 17
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