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Invalid/Missing Serial key

 
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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Empire in Arms the Napoleonic Wars of 1805 - 1815 >> Tech Support >> Invalid/Missing Serial key Page: [1]
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Invalid/Missing Serial key - 7/13/2009 10:10:58 PM   
sargemule

 

Posts: 24
Joined: 12/5/2007
Status: offline
Hi

I bought the game for almost 2 years ago, and due to work haven't played for a while.

I tried to install and play the game, and then it freezes and says:
There is an error with your serial number

Please contact support@matrixgames.com for assistance
Error Code : -1073741819

I have read the thread:
http://www.matrixgames.com/forums/tm.asp?m=1819635&mpage=1&key=earmsrez�

What should I do???
Post #: 1
RE: Invalid/Missing Serial key - 7/14/2009 12:59:21 AM   
no_dice

 

Posts: 41
Joined: 1/12/2007
Status: offline
I had the same problem. Try installing v1.0 and then patching up to the level you want. If this doesn't work try uninstalling (not disabling) your antivirus program, install v1.0, patch, and re-install your AV.

That's what I had to do.

No Dice

(in reply to sargemule)
Post #: 2
RE: Invalid/Missing Serial key - 7/14/2009 1:40:20 PM   
Marshall Ellis


Posts: 5626
Joined: 10/2/2001
From: Dallas
Status: offline
Yuck!
What AV are you using?


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Marshall Ellis
Outflank Strategy War Games



(in reply to no_dice)
Post #: 3
RE: Invalid/Missing Serial key - 7/14/2009 4:09:02 PM   
sargemule

 

Posts: 24
Joined: 12/5/2007
Status: offline
Okay I'll try that

But I think it's strange that AVG has an influence whether i can play the game, since it says the serial number is illegal or missing

(in reply to Marshall Ellis)
Post #: 4
RE: Invalid/Missing Serial key - 7/14/2009 4:45:13 PM   
sargemule

 

Posts: 24
Joined: 12/5/2007
Status: offline
nope it doesn't work

(in reply to sargemule)
Post #: 5
RE: Invalid/Missing Serial key - 7/15/2009 12:49:23 AM   
Marshall Ellis


Posts: 5626
Joined: 10/2/2001
From: Dallas
Status: offline
The install is not completing properly IF there is a serial number issue???
What O/S are you using?

_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to sargemule)
Post #: 6
RE: Invalid/Missing Serial key - 7/15/2009 7:37:23 AM   
sargemule

 

Posts: 24
Joined: 12/5/2007
Status: offline
Vista

(in reply to Marshall Ellis)
Post #: 7
RE: Invalid/Missing Serial key - 7/15/2009 1:51:53 PM   
Marshall Ellis


Posts: 5626
Joined: 10/2/2001
From: Dallas
Status: offline
Are you installing with admin rights?
Check your add/remove programs section and see if EiA is in there.



_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to sargemule)
Post #: 8
RE: Invalid/Missing Serial key - 7/15/2009 2:08:15 PM   
Erik Rutins

 

Posts: 32945
Joined: 3/28/2000
From: Vermont, USA
Status: offline
You need to be installing and playing as an Administrator on Vista. You also need to make sure any anti-virus/security apps are off when you install. FWIW, on default settings AVG causes no issues here, but we've found that some such apps prevent the serial number system from working. Either they prevent the installer from setting it up properly during installation or they prevent the game from checking it when it runs. Either way, this only happens if something else has interfered with the installation or the execution of the game, or if you have somehow restricted your permission to run things on the user account you're using.

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Marshall Ellis)
Post #: 9
RE: Invalid/Missing Serial key - 7/15/2009 7:37:38 PM   
no_dice

 

Posts: 41
Joined: 1/12/2007
Status: offline
I am using Trend Micro Internet Security 2009. I'm not sure that's the issue though. If it comes up again then I will try installing v1.0 and patching with the AV turned on.

No Dice

(in reply to Marshall Ellis)
Post #: 10
RE: Invalid/Missing Serial key - 7/16/2009 12:29:30 PM   
sargemule

 

Posts: 24
Joined: 12/5/2007
Status: offline
I tried using with admin but no game. Then I made it compatible with XP and the laptop works. have also installed it on the desktop and it works now.....

Must have been something during the installation process, but thanks to everyone, who has tried to help me.

I will now saddle my horse and charge the fields of glory

(in reply to no_dice)
Post #: 11
RE: Invalid/Missing Serial key - 7/17/2009 3:10:51 PM   
Marshall Ellis


Posts: 5626
Joined: 10/2/2001
From: Dallas
Status: offline
Good to hear!
Have some fun!



_____________________________

Thank you

Marshall Ellis
Outflank Strategy War Games



(in reply to sargemule)
Post #: 12
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