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RE: Matrix goes the extra mile

 
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RE: Matrix goes the extra mile - 6/23/2013 6:33:25 PM   
Missouri_Rebel


Posts: 3057
Joined: 6/19/2006
From: Southern Missouri
Status: offline
Used my first Help Desk Ticket. For some reason a game of mine wasn't registered and when I looked on my data space where I keep a copies of the originals renamed with the serials it was missing.

So I fill out a ticket for my 3 year old game with only a name used to purchase and 1 day later Paulo Costa from The Slitherine Group resolves it with the correct serial # and a new dl link.

Thank you Paulo and Matrix.

mo reb

< Message edited by Missouri_Rebel -- 6/23/2013 6:34:06 PM >


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**A government big enough to give you everything you want is a government big enough to take from you everything you have-Gerald Ford

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Post #: 61
RE: Matrix goes the extra mile - 5/9/2015 7:26:19 AM   
Stefen10

 

Posts: 1
Joined: 5/9/2015
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You know I always found it interesting!

(in reply to 1_Lzard)
Post #: 62
RE: Matrix goes the extra mile - 7/30/2015 9:48:22 PM   
Tazak

 

Posts: 1054
Joined: 9/3/2011
Status: offline
Recently had cause to use Matrix support (single sign on issue), Joe was nothing but patient with me, replied like a human (unlike a lot of copy/paste responses some companies use), one of the best support team interactions I've had.

Thanks Matrix/Joe

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AUCTO SPLENDORE RESURGO

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Post #: 63
RE: Matrix goes the extra mile - 9/1/2015 4:13:10 PM   
tcarusil

 

Posts: 150
Joined: 5/1/2011
From: Indianapolis, IN
Status: offline
A tip of the cap the Matrix. I encountered a problem with a game over the weekend. Sent a help ticket and Matrix promptly responded and after an exchange of info provided a solution. Where else can you get such dedicated support? Nowhere. Thanks Matrix.

TomC

(in reply to Tazak)
Post #: 64
RE: Matrix goes the extra mile - 2/1/2016 6:56:10 PM   
waltero


Posts: 210
Joined: 1/24/2008
From: Alaska
Status: offline
Yah, Slitherine is great.

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"WELL ~ Mrs. LIncoln,
other than that, How was the play?

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Post #: 65
RE: Matrix goes the extra mile - 7/20/2016 3:13:19 PM   
lionel1957


Posts: 61
Joined: 2/26/2007
Status: offline
At last count I own 57 matrix games! Technical service is excellent! Great company. They are my number one and preferred game purchasing site!!!! I just wish I could find more time to play all 57 of the games! :)

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Post #: 66
RE: Matrix goes the extra mile - 7/20/2016 3:55:31 PM   
apathetic lurker

 

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline
I prefer to buy hard copies along with downloads. The few games I bought downloads for I misplaced the invoices/emails etc etc when I switched pcs and now I dont play them...sigh

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Post #: 67
RE: Matrix goes the extra mile - 7/20/2016 6:02:10 PM   
Capitaine

 

Posts: 845
Joined: 1/15/2002
Status: offline

quote:

ORIGINAL: apathetic lurker

I prefer to buy hard copies along with downloads. The few games I bought downloads for I misplaced the invoices/emails etc etc when I switched pcs and now I dont play them...sigh


Most of the time your key code is recorded in your members area account, and you can register your key codes there too. No reason you have to rely on your original email for the code.

(in reply to apathetic lurker)
Post #: 68
RE: Matrix goes the extra mile - 7/20/2016 8:17:08 PM   
lionel1957


Posts: 61
Joined: 2/26/2007
Status: offline
Lurker,

You can submit a ticket via customer service for a new serial number. You just need to verify your purchase when you submit a ticket.

(in reply to Capitaine)
Post #: 69
RE: Matrix goes the extra mile - 8/26/2016 1:37:50 AM   
Zap


Posts: 3105
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline
Thanks, to the service team. A little late but not unnoticed. Joe miller back in 2014 you responded to my request for a link to the CS series. I finally saw it today and downloaded it. I know don't know how I missed it until now

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Post #: 70
RE: Matrix goes the extra mile - 8/30/2016 9:50:58 PM   
mtl404


Posts: 56
Joined: 2/27/2016
From: UK
Status: offline
I also want to give a hearty slap on the back to Matrix, particularly Joe Miller who has been particularly patient with me sorting out some account issues.

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Myles

Find me on Steam / Goodreads :)

(in reply to Zap)
Post #: 71
RE: Matrix goes the extra mile - 10/26/2016 7:20:54 PM   
shahram


Posts: 7
Joined: 4/8/2016
Status: offline
Matrix games customer service has helped me out time and time again despite my occasional (and embarrassing) absent-mindedness. You guys have been consistently great and it needs to be said more often. Thank you.

(in reply to 1_Lzard)
Post #: 72
RE: Matrix goes the extra mile - 12/27/2016 6:46:44 PM   
zeus45601

 

Posts: 1
Joined: 1/11/2015
Status: offline
Isn't it about time that someone with Matrix games or whoever owns the rights to "War in the Pacific - Admiral Edition", make us a Windows 10 version of the game that incorporates all the patches, wide screens, fast scrolling maps and I wouldn't mind seeing the slow cheesy graphics of ship battles and air fights removed from the game since it appears most all the die hard player turn them off to speed up the turn play. All the so called patches are driving me crazy and I just want to boot up and play. If other players are still using an older OSs then they can stick with loading all the patched versions, but most of the gamers are up to date with Windows 10 and a newly written WITP-AE should have the patches incorporated and anything else new our game players would like to see in our wargames. I would love to see all the Gary Grimsby games updated for a new/younger generation of wargamers who have the latest OSs to latch onto which could perhaps expand our player groups and make all the games more playable for young and old. This might be a good time to have a round table discussion on comments from old forum messages re-thought out and if approved, make a great new version of our favorite games. With a competent programmer redo'ing the old games Matrix can't help but get their money back in new sales and probably more.

Jay

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Post #: 73
RE: Matrix goes the extra mile - 12/28/2016 3:09:02 AM   
aaatoysandmore

 

Posts: 2783
Joined: 9/11/2013
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I think you better look at the numbers of the "millions" that are still using Windows XP. So, I wouldn't say "most" have upgraded to Windows 10. I know I won't until I am forced to. I'm still at Vista 64 and it works fine for all the games I care to play.

(in reply to zeus45601)
Post #: 74
RE: Matrix goes the extra mile - 12/28/2016 10:35:49 AM   
wings7


Posts: 4597
Joined: 8/11/2003
From: Phoenix, Arizona
Status: offline

quote:

ORIGINAL: aaatoysandmore

I think you better look at the numbers of the "millions" that are still using Windows XP. So, I wouldn't say "most" have upgraded to Windows 10. I know I won't until I am forced to. I'm still at Vista 64 and it works fine for all the games I care to play.


Looks like you don't play many games...

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(in reply to aaatoysandmore)
Post #: 75
RE: Matrix goes the extra mile - 12/28/2016 11:42:19 AM   
VPaulus

 

Posts: 3013
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: wings7


quote:

ORIGINAL: aaatoysandmore

I think you better look at the numbers of the "millions" that are still using Windows XP. So, I wouldn't say "most" have upgraded to Windows 10. I know I won't until I am forced to. I'm still at Vista 64 and it works fine for all the games I care to play.


Looks like you don't play many games...


guys... please. Christmas truce?

(in reply to wings7)
Post #: 76
RE: Matrix goes the extra mile - 12/28/2016 3:34:47 PM   
IslandInland


Posts: 383
Joined: 12/8/2014
From: UK
Status: offline

quote:

ORIGINAL: VPaulus


quote:

ORIGINAL: wings7


quote:

ORIGINAL: aaatoysandmore

I think you better look at the numbers of the "millions" that are still using Windows XP. So, I wouldn't say "most" have upgraded to Windows 10. I know I won't until I am forced to. I'm still at Vista 64 and it works fine for all the games I care to play.


Looks like you don't play many games...


guys... please. Christmas truce?




https://www.youtube.com/watch?v=J7ErrZ-ipoE





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I saw generals create imaginary "masses of manoeuvre" with a crayon and dispose of enemy concentrations, that were on the ground and on the map, with an eraser. Who was I to criticise them, hero as I was of a hundred "Chinagraph wars" of make-believe?

(in reply to VPaulus)
Post #: 77
RE: Matrix goes the extra mile - 12/28/2016 4:32:41 PM   
wings7


Posts: 4597
Joined: 8/11/2003
From: Phoenix, Arizona
Status: offline

quote:

ORIGINAL: XXXCorps

https://www.youtube.com/watch?v=J7ErrZ-ipoE





A great video and song from Paul...thanks and Happy New Year!


_____________________________

Please come and join and befriend me at the great Steam portal! There are quite a few Matrix/Slitherine players on Steam! My member page: http://steamcommunity.com/profiles/76561197988402427

(in reply to IslandInland)
Post #: 78
RE: Matrix goes the extra mile - 12/29/2016 1:51:53 PM   
IslandInland


Posts: 383
Joined: 12/8/2014
From: UK
Status: offline

quote:

ORIGINAL: wings7


quote:

ORIGINAL: XXXCorps

https://www.youtube.com/watch?v=J7ErrZ-ipoE





A great video and song from Paul...thanks and Happy New Year!



Same to you. I'd forgotten how good that song is and the video is excellent. Paul is a pretty good actor.



_____________________________

I saw generals create imaginary "masses of manoeuvre" with a crayon and dispose of enemy concentrations, that were on the ground and on the map, with an eraser. Who was I to criticise them, hero as I was of a hundred "Chinagraph wars" of make-believe?

(in reply to wings7)
Post #: 79
RE: Matrix goes the extra mile - 4/21/2017 3:45:34 PM   
JessK

 

Posts: 16
Joined: 4/20/2017
Status: offline
my two-cents about the support team. always there to help with any question. had some trouble downloading the game - got a detailed answer immediately. it's so rare nowadays really. THANKS, MATRIX!

(in reply to IslandInland)
Post #: 80
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