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RE: Matrix goes the extra mile

 
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RE: Matrix goes the extra mile - 11/13/2010 1:24:37 AM   
vaalen

 

Posts: 191
Joined: 1/13/2008
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Erik, you guys are the best, no question. I will never forget what you all did for me when I needed your help.

You support your games with the needed patches, and do not give up until the problems are fixed. Hardly anybody else does that.


(in reply to Erik Rutins)
Post #: 31
RE: Matrix goes the extra mile - 11/13/2010 3:06:37 AM   
shauny1987

 

Posts: 64
Joined: 8/28/2010
Status: offline
I agree, Matrix games make expensive games, and are worth every penny. Every game i've bought has been a quality product with good support and great playerbases.

Moreover MG is probably my favorite company that I have come across. 5/5 guys!

(in reply to 1_Lzard)
Post #: 32
RE: Matrix goes the extra mile - 11/13/2010 8:44:32 AM   
gabeeg


Posts: 237
Joined: 11/18/2009
Status: offline
I got to add to the thread...as it is deserved.  Love the games and the support.  Extra kudos for Erik, I have never seen him be rude or less than helpful and even handed...even with the most difficult or upset customers.  I worked in software support years ago and it is really hard to do...I have seen at least one snap or slip out of most customer facing employees...it is quite remarkable (its got to be drugs).

(in reply to shauny1987)
Post #: 33
RE: Matrix goes the extra mile - 4/9/2011 9:08:51 PM   
HansHafen

 

Posts: 256
Joined: 2/3/2008
Status: offline
I want a new Clash of Steel by SSI!!!
Post #: 34
RE: Matrix goes the extra mile - 5/5/2011 3:08:46 PM   
diablo1

 

Posts: 994
Joined: 2/27/2010
Status: offline
Well, I'll give them credit on their DRM scheme but I still have to ask how much longer will it last?

_____________________________

X3:Universe of games rules them all!! Xtra coming soon X3:REBIRTH 4th qtr 2011 YAY!

(in reply to HansHafen)
Post #: 35
RE: Matrix goes the extra mile - 6/10/2011 2:46:28 AM   
jgordon9

 

Posts: 1
Joined: 5/14/2011
Status: offline
What are you waiting for? You're faster than this. Don't think you are, know you are. Come on. Stop trying to hit me and hit me.

(in reply to 1_Lzard)
Post #: 36
RE: Matrix goes the extra mile - 8/13/2011 11:20:10 AM   
Terminus


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Kill yourself, slimy spammer filth.

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Post #: 37
RE: Matrix goes the extra mile - 11/17/2011 2:27:07 PM   
Gary Childress


Posts: 5500
Joined: 7/17/2005
Status: online
BRAVO MATRIX! Just received a 50% off coupon due to the late arrival of the Panzer Corps DLCs! I even ordered the DL/Physical copy so it isn't a big deal that the physical order is late. This is a great bonus, just in time for Christmas! Matrix has gone the extra mile yet again! I can't think of any other gaming company out there that would do something this great!

THANK YOU AGAIN MATRIX FOR GOING THE EXTRA MILE!

< Message edited by Gary Childress -- 11/17/2011 2:30:46 PM >


_____________________________

My WitP webpage: https://sites.google.com/site/garyswitpsite/


(in reply to Terminus)
Post #: 38
RE: Matrix goes the extra mile - 1/16/2012 8:28:26 PM   
J P Falcon

 

Posts: 2262
Joined: 11/1/2003
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Well I have a problem which I'll post here....I would like to revisit Grigsby's American Civil War game but though I still have the set up files, I cannot locate the notepad file which housed the serial number...the problem is that I bought the game so long ago, I do not recall the credit card that I would have used to place the order so that I can use the normal support services of Digital River. In fact, I do not believe I even still have the card.
My question is, would Matrix have an order history under my name which I could review to see what I used for the transaction back in 2008?

< Message edited by J P Falcon -- 1/16/2012 8:29:49 PM >

(in reply to 1_Lzard)
Post #: 39
RE: Matrix goes the extra mile - 1/16/2012 10:44:39 PM   
Rick

 

Posts: 12130
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: J P Falcon

Well I have a problem which I'll post here....I would like to revisit Grigsby's American Civil War game but though I still have the set up files, I cannot locate the notepad file which housed the serial number...the problem is that I bought the game so long ago, I do not recall the credit card that I would have used to place the order so that I can use the normal support services of Digital River. In fact, I do not believe I even still have the card.
My question is, would Matrix have an order history under my name which I could review to see what I used for the transaction back in 2008?


If you registered it with Matrix, I think you can still get the serial number sent to you. Check the members area.

Thanks
rick

(in reply to J P Falcon)
Post #: 40
RE: Matrix goes the extra mile - 1/17/2012 12:14:35 AM   
J P Falcon

 

Posts: 2262
Joined: 11/1/2003
Status: offline
And therein lies the rub, Rick....for some stupid reason, that is one of the few games I bought from Matrix that I forgot to register.....

(in reply to Rick)
Post #: 41
RE: Matrix goes the extra mile - 4/6/2012 4:13:17 AM   
madflava13


Posts: 1501
Joined: 2/7/2001
From: Alexandria, VA
Status: offline
Want to throw out some praise for Christian Bassani. Spent lots of time this past week helping me through a re-install on a new computer after my old one died and I couldn't get Digital River to work. I just got the game working tonight after he tried several options. Matrix definitely goes the extra mile. Hats off to you guys.


_____________________________

"The Paraguayan Air Force's request for spraying subsidies was not as Paraguayan as it were..."

(in reply to J P Falcon)
Post #: 42
RE: Matrix goes the extra mile - 10/4/2012 2:39:35 AM   
planner 3

 

Posts: 618
Joined: 3/7/2008
Status: offline
I would like to exactly repeat (Christian included) what madflava13 said, because as I have also just occured a meltdown and Matrix/Plimus/Slitherine have all jumprd in. Thanks


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"As Pogo said, 'We have met the enemy and he is us' "

(in reply to madflava13)
Post #: 43
RE: Matrix goes the extra mile - 10/5/2012 4:47:54 PM   
jmkile

 

Posts: 26
Joined: 8/6/2011
Status: offline
I don't know if this is right place, but I have wasted so much time trying to be patient, but my patience is gone.

I have been ordering games from your two companies for 4-5 yrs, maybe more. But about a year & half ago, I started having trouble downloading
the games AND no one has been able to tell me why!!!! I started asking about this on the beta site for Panzer Corp. All throught DLCs for that, a while ago
for Distant Worlds, and now I get coupon code that says it's a make-up for past ones that didn't work, AND this one doesn't work. IT EXPIRES TODAY, the 5th of Oct. I all ready sent an email to Christain at customer service who has handle all these problems in the past in a fairly good response time. But here it is the weekend and problally will be next week before I MIGHT be able to play the game I wanted to use the coupon for, "The Scourge of Gettysburg"

So, this is my deman now. I want techical support to get in touch with me and set up a time via messenger for him/her to login to my computer and find out why and what is blocking the process of downloading your games. I have downloaded several games this year from numerous other sites and have no troubles. ONLY yours. I have written the help desk in past and re'd absoluting no respones at all. This is the format that works for me://tinyurl.com/9y66gpq
It doesn't matter whether I try from page immediatley following conformation of purchase OR using email links. THEY DON'T WORK RIGHT NOW, and unless someone can get together with me and help to straightened out this, this is the last time I purchase anything from Matrix/Slitherine. I have now spent an hour messing with this today, and I have had it!! I went on another area of forum and saw others having same problem!! Christain has suggested that soemthing in my browser and other suggestions are preventing the downloads, but I have no idea how & where to attack & solve the possible problem.
I am not a geek, and since it's only your site I have problems with, I am not convinced it's totally my computer.

I asking for the last time, for someone to get with me and find out why I can't downlaod the games. If not, if I'm just given "sorry your having this problem"
and same tempory fix of the diiferent format, then this customer is gone

Joseph M Kile

(in reply to madgamer2)
Post #: 44
RE: Matrix goes the extra mile - 10/7/2012 3:10:01 PM   
Iain McNeil


Posts: 1935
Joined: 10/26/2004
From: London
Status: offline
HI Joseph

sorry you are having problems but these seem to be a variety of different issues. The coupons are for Decisive Campaigns - please check the newsletter. This is why they dont work on Scourge of War.

Beta downloads are completely unrelated to purchases as they come from a bet a server not the Amazon Cloud - which is where all purchased games come from. When a PzC beta releases hundreds of people simultaneously try and grab it meaning it can be slow or fail and you may need to be patient.

As far as I cant tell and the issue is completely unrelated to downloading from Plimus/Amazon? If not can you clarify which files you are having trouble downloading as its not clear to me.

_____________________________

Iain McNeil
Director
Slitherine Software
Website http://www.slitherine.com

(in reply to jmkile)
Post #: 45
RE: WAR IN THE WEST NEEDS A FEW MORE TESTER VOLUNTEERS ... - 1/9/2013 6:21:15 PM   
Karlis Rutins

 

Posts: 82
Joined: 7/12/2005
From: Green Mountains of Vermont
Status: offline
WAR IN THE WEST NEEDS A FEW MORE TESTER VOLUNTEERS NOW!

If you have a great deal of knowledge and interest in the ground and air war on the Western Front during WW2 and liked to play GG War in the East, GG War in the West and GG Eagle Day to Bombing the Reich you will like this game.

If you are interested in alpha testing, send me an email and tell me why you would be interested and what experience do you have that would be helpful in making this a great game.

Send your email to me at karlisr@matrixgames.com

(in reply to 1_Lzard)
Post #: 46
RE: Matrix goes the extra mile - 1/14/2013 10:13:48 PM   
duncanfan

 

Posts: 1
Joined: 1/14/2013
Status: offline
Yeah, Erik is awesome I never would have got my game order without him

Duncan Embry

(in reply to madgamer2)
Post #: 47
RE: Matrix goes the extra mile - 5/23/2013 1:40:11 AM   
admiral

 

Posts: 43
Joined: 7/1/2003
Status: offline
Matrix customer service is fabulous! Matrix is the only game company I use. My problem with WIE was fixed quickly.

Thank you Mr Paulo Costa



Admiral

(in reply to duncanfan)
Post #: 48
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