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Matrix goes the extra mile

 
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Matrix goes the extra mile - 6/8/2009 10:12:08 PM   
madgamer2

 

Posts: 1235
Joined: 11/24/2004
Status: offline
ON more than one occasion Erik has sent me the serial number for at least one game that had been taken from my home without my permission. There was no reason for him to believe me but I do register my games.
It took a bit of digging as my order copy did not have the serial number but he worked with the download company and came up with the serial number. I had the game installed but for some unknown computer voodoo the game reduced itself to version 1.0 and deleted all my saved games to.
I buy my games here because of this type of service and the games are great and the Digital download can be depended on. If something is not right they make it right.
I may not play AE but I will buy it as long as I don't have to sell my soul to get the money because Matrix deserves the support. Heck My new car is even a Matrix by Toyota. So thanks Erik and all the hard working folks here.

Your the greatest
Madgamer
Post #: 1
RE: Matrix goes the extra mile - 6/8/2009 10:32:20 PM   
oldspec4

 

Posts: 685
Joined: 11/1/2004
Status: offline
I've been downloading games at Matrix since the WITP release. That is some 19 or 20 downloaded games with absolutely no problems over the past five years. Its been a great run and I fully expect it to continue.

(in reply to madgamer2)
Post #: 2
RE: Matrix goes the extra mile - 6/9/2009 1:01:59 AM   
Gary Childress


Posts: 5477
Joined: 7/17/2005
Status: offline
Amen to that! Matrix supports the computer gaming community like few companies are willing to do! Bringing back vastly improved versions of tried and true classics like the Close Combat Series, Operational Art of War, Harpoon, WITP-AE, et al as well as introducing many new but destined to be classics. Plus the excellent support that goes along with those games. Kudos to Matrix!

_____________________________

My WitP webpage: https://sites.google.com/site/garyswitpsite/


(in reply to oldspec4)
Post #: 3
RE: Matrix goes the extra mile - 6/9/2009 4:00:59 AM   
TonyE


Posts: 1504
Joined: 5/23/2006
From: MN, USA
Status: offline
You know I always found it interesting and unrealistic when spontaneous celebrations would erupt in Civilization I and II but you know it also happens right here and I believe it now

_____________________________

Sincerely,
Tony Eischens
Harpoon (HC, HCE, HUCE, Classic) programmer
HarpGamer.com Co-Owner

(in reply to Gary Childress)
Post #: 4
RE: Matrix goes the extra mile - 6/9/2009 2:46:44 PM   
Erik Rutins

 

Posts: 32875
Joined: 3/28/2000
From: Vermont, USA
Status: online
Thank you guys, much appreciated, we do the best we can - we're far from perfect but it's great to know that we are making our customers happy.

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to TonyE)
Post #: 5
RE: Matrix goes the extra mile - 6/9/2009 2:59:12 PM   
105mm Howitzer


Posts: 447
Joined: 8/9/2007
From: Montreal, Quebec
Status: offline
No Mr. Rutins, Thank You for your level of service and dedication. I have no idea what you did, but no only did my Money Order show up at the right place, it was for the right purchase order and it was sent to the right address...But only after I wrote a thread on this blog, in total frustration at the lack of answers I needed to have to track my purchase down. ( it would have been the 2nd lost MO for the same game, since Christmas)
Then you showed up, asked a couple of questions, and within a week, order processed, payment received, AND Canada Post sent me a cheque and an apology letter for bad service to this address.???? ( turns out they tried to have my MO delivered on a Sunday, or something to that effect, so they reimbursed me a compensation for my time loss)

Anyway, in someone else's words: Matrix Numba 1, VC numba 10, Joe...
Cheers
MC

_____________________________

"Si Vis Pacem, Para Bellum" - Publius Renatus, 390 A.D.

(in reply to Erik Rutins)
Post #: 6
RE: Matrix goes the extra mile - 6/9/2009 5:39:13 PM   
Son_of_Montfort


Posts: 1373
Joined: 8/16/2005
From: Indiana
Status: offline
I agree, Erik is personable, efficient, and a great community leader! Three cheers!

SoM


_____________________________

"Neca eos omnes. Deus suos agnoscet!"
(Kill them all. God will know his own.)

-- Arnaud-Armaury, the Albigensian Crusade

(in reply to 105mm Howitzer)
Post #: 7
RE: Matrix goes the extra mile - 6/11/2009 6:58:26 AM   
Tanaka


Posts: 2688
Joined: 4/8/2003
From: USA
Status: offline
quote:

ORIGINAL: Erik Rutins

Thank you guys, much appreciated, we do the best we can - we're far from perfect but it's great to know that we are making our customers happy.


Agreed! Erik let me thank you again for personally helping me with my game order when I lost my EXE file! Can't ask for better service than that!

_____________________________


(in reply to Erik Rutins)
Post #: 8
RE: Matrix goes the extra mile - 6/11/2009 3:20:14 PM   
LarryP


Posts: 3213
Joined: 5/15/2005
From: Carson City, NV
Status: offline
Matrix is by far my favorite gaming source. I own hundreds of games, over 30 from Matrix. Never a single download problem, and if there had been I know it would be fixed within a short time. They are honest and to me truth is foremost. I join the butt kissers for Matrix!!!

(in reply to madgamer2)
Post #: 9
RE: Matrix goes the extra mile - 6/11/2009 6:13:34 PM   
06 Maestro


Posts: 3982
Joined: 10/12/2005
From: Nevada, USA
Status: offline

quote:

ORIGINAL: LarryP

I join the butt kissers for Matrix!!!


LOL-me too.

_____________________________

Banking establishments are more dangerous than standing armies.

Thomas Jefferson


(in reply to LarryP)
Post #: 10
RE: Matrix goes the extra mile - 6/11/2009 7:16:07 PM   
LarryP


Posts: 3213
Joined: 5/15/2005
From: Carson City, NV
Status: offline
quote:

ORIGINAL: 06 Maestro
quote:

ORIGINAL: LarryP

I join the butt kissers for Matrix!!!


LOL-me too.


This ain't the first butt kiss post for me either.

(in reply to 06 Maestro)
Post #: 11
RE: Matrix goes the extra mile - 6/12/2009 4:29:04 AM   
sapper_astro

 

Posts: 299
Joined: 7/5/2005
Status: offline
I am not into arse kissing at the best of times, but credit is where credit is due. Matrix across the board is a fairly good operation. I believe Erik really goes an extra several miles though.

Just letting you know Erik that I appreciate your work, your attitude to issues here and hope you get a pay rise

(in reply to LarryP)
Post #: 12
RE: Matrix goes the extra mile - 6/12/2009 7:33:43 AM   
The Plodder


Posts: 756
Joined: 7/28/2003
From: New Zealand
Status: online
I'll have to join in on the Matrix love-fest too. Great service guys

_____________________________

Gen. Montgomery: "Your men don't salute much."
Gen. Freyberg: "Well, if you wave at them they'll usually wave back."

(in reply to sapper_astro)
Post #: 13
RE: Matrix goes the extra mile - 7/1/2009 1:27:26 PM   
Crazy Aido

 

Posts: 41
Joined: 1/7/2009
Status: offline
I've yet to encounter such a personnal approach to customer support from another gaming company, that and your eagerness to solve ALL problems, as well as your patience, well done all round guys.

(in reply to madgamer2)
Post #: 14
RE: Matrix goes the extra mile - 7/1/2009 9:57:30 PM   
hgilmer3


Posts: 530
Joined: 12/28/2008
Status: offline
I've never had serious trouble with any game I have bought here.  Sure, there have been minor bugs, but absolutely no fatal error/CTD bugs in any game I have purchased.

I own

WITP
FOF
GGWBTS
AEGEOD's Civil War game - I have to admit I haven't played it much, though.
BOTB? The Air war game about Battle of Britain.
COG

None have ever been CTD for me.  I have stopped playing some without really finishing because I got bored, but I get bored with all games.

(in reply to Crazy Aido)
Post #: 15
RE: Matrix goes the extra mile - 7/2/2009 9:19:04 AM   
briny_norman

 

Posts: 786
Joined: 10/26/2006
Status: offline
I concur with the general sentiment here.
Matrix customer service is top-notch.
Unrivaled in this business.

I wish I had the time and dedication to give my clients the same great service...!


_____________________________

regards,

Briny

(in reply to hgilmer3)
Post #: 16
RE: Matrix goes the extra mile - 8/16/2009 9:23:22 PM   
Gommer

 

Posts: 25
Joined: 6/11/2008
Status: offline
I've started looking at Matrix first for any 'gaming itch' I develop, as I've come to realy like not only the staff (actually active in the forums, ect) but also the simple and useful Member's Page. Until I came to Matrix, registering a game mostly meant someone else had my E-mail to spam my in-box. Now it means I'll never lose my Serial Numbers again! That and I'm a tad lazy and love being able to cut-and-paste those numbers into patch/install windows instead of typing them in every time (and inevitably getting something wrong).

Now if I could only get my flabby brain whipped back into shape so I didn't suck so much at the games I've bought so far. Poor thing was on a 'junk food' diet of FPS and RTS for too long!

(in reply to briny_norman)
Post #: 17
RE: Matrix goes the extra mile - 8/19/2009 12:46:55 AM   
thegreatwent


Posts: 3009
Joined: 8/24/2004
From: Denver, CO
Status: offline
Matrix has earned my gaming dollar, every title I have has given at least as much back as the dollars I've given them. Plus they have brought back to my hard drive old favorites such as Tiller's classics.


Good job Matrix, now about that next (fill in patch or release date)

(in reply to Gommer)
Post #: 18
RE: Matrix goes the extra mile - 8/19/2009 10:22:49 PM   
Lützow


Posts: 1480
Joined: 7/22/2008
From: Germany
Status: offline
Have to agree, the service of Matrix is outstanding. I complained about my crushed WitP AE box and Erik sent me another free game copy within 2 days.

(in reply to thegreatwent)
Post #: 19
RE: Matrix goes the extra mile - 9/29/2009 8:10:15 PM   
Slick Wilhelm


Posts: 1594
Joined: 7/22/2007
From: Rochester, MN
Status: offline
This just in!

David Heath, Director of Operations at Matrix Games, said "Yes, we rock".

But seriously, Matrix Games is the best, and the fine folks who are Matrix Games are greatly appreciated.

(in reply to Lützow)
Post #: 20
RE: Matrix goes the extra mile - 9/29/2009 8:54:32 PM   
Def Zep


Posts: 223
Joined: 6/20/2003
From: Out of the Silent Planet
Status: offline
I have had excellent service on all my orders from Matrix, without any doubt.

(in reply to Slick Wilhelm)
Post #: 21
RE: Matrix goes the extra mile - 2/24/2010 3:15:55 PM   
aolujumu

 

Posts: 2
Joined: 2/24/2010
Status: offline
Lololol @ amen to that, but seriously this is truly remarkable...

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[URL=http://www.forexeasynow.com]"Predict Forex: Free Coupon P1AOL25"[/URL]

(in reply to madgamer2)
Post #: 22
RE: Matrix goes the extra mile - 2/24/2010 4:15:26 PM   
cmurphy625


Posts: 590
Joined: 1/19/2009
From: Boston, MA
Status: offline
quote:

ORIGINAL: TonyE

You know I always found it interesting and unrealistic when spontaneous celebrations would erupt in Civilization I and II but you know it also happens right here and I believe it now


LOL Tony.. Good one!

On the other side.. are you games not automatically registered when you buy the download copy (isn't it tied to your email?).. If not, how do I register all my games (think I still have the email/SN#s for all of them..)?

Nevermind.. think I found it "Members" right?

< Message edited by cmurphy625 -- 2/24/2010 4:16:03 PM >

(in reply to TonyE)
Post #: 23
RE: Matrix goes the extra mile - 4/9/2010 4:53:03 PM   
Widell


Posts: 913
Joined: 4/27/2005
From: Trollhättan, Sweden
Status: offline
Was again reminded of the efficiency of Matrix when I purchased Distant Worlds! No hassle, and 10 minutes after the purchase I had the game installed, backed up on an external HD and burnt on a disc as well! Thanks Matrix for providing excellent and superior service over and over and over and over..... not to mention great games 

(in reply to cmurphy625)
Post #: 24
RE: Matrix goes the extra mile - 4/12/2010 6:43:16 AM   
ilovestrategy


Posts: 3628
Joined: 6/11/2005
From: San Diego
Status: offline

quote:

ORIGINAL: Widell

Was again reminded of the efficiency of Matrix when I purchased Distant Worlds! No hassle, and 10 minutes after the purchase I had the game installed, backed up on an external HD and burnt on a disc as well! Thanks Matrix for providing excellent and superior service over and over and over and over..... not to mention great games 


Same here. Matrix rocks!

_____________________________

After 16 years, Civ II still has me in it's clutches LOL!!!
Now CIV IV has me in it's evil clutches!

(in reply to Widell)
Post #: 25
RE: Matrix goes the extra mile - 8/20/2010 11:37:28 AM   
Q.M


Posts: 1781
Joined: 3/13/2003
From: Australia
Status: offline
quote:

ORIGINAL: shiplu20

i downloaded a crack to extract. if extract it does not crack whats should i do???
bite pillows or crack?



Edit: Sorry, couldn't help myself.


< Message edited by Q.M -- 8/20/2010 11:38:42 AM >
Post #: 26
RE: Matrix goes the extra mile - 8/21/2010 10:50:13 AM   
1_Lzard


Posts: 528
Joined: 8/18/2010
From: McMinnville, OR
Status: offline

quote:

ORIGINAL: Q.M

quote:

ORIGINAL: shiplu20

i downloaded a crack to extract. if extract it does not crack whats should i do???
bite pillows or crack?



Edit: Sorry, couldn't help myself.



LOLSHISTC!

I LOVE IT! Laughed so hard it wook up the wife!

_____________________________

"I have the brain of a Genius, and the heart of a Little Child. I keep them in a jar under my bed!"

(in reply to Q.M)
Post #: 27
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