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Error Code 18

 
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Error Code 18 - 5/4/2009 9:37:06 AM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		Hello,

I successfully paid for and downloaded the game, and installed it without error, using the serial code emailed to me.... however, one I try and run the game I get a message called ERROR CODE 18 along with an explination that my serial code may have problems!

I have tried to email support@matrixgames.com twice over the last 72 hours with no response and just wondered if anyone on here shares my frustration..?
Post #: 1
RE: Error Code 18 - 5/4/2009 6:57:55 PM   
RD_Oddball


Posts: 4833
Joined: 2/10/2007
Status: offline 		I'll get somebody who can answer your question to have a look at this for you.  Sorry for the delay.

(in reply to Goolie)
Post #: 2
RE: Error Code 18 - 5/4/2009 9:04:36 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		Thanks Oddball....much appreciated! I just wanted something to play on my time off from work! Oh well, I still might get chance...don't start for another 12 hours....

(in reply to Goolie)
Post #: 3
RE: Error Code 18 - 5/4/2009 9:19:34 PM   
Andrew Williams


Posts: 6112
Joined: 1/8/2001
From: Australia
Status: offline 		Did you put in the serial code with the dashes?

(in reply to Goolie)
Post #: 4
RE: Error Code 18 - 5/4/2009 9:23:17 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		Yes....copied and pasted from email.

(in reply to Andrew Williams)
Post #: 5
RE: Error Code 18 - 5/4/2009 9:31:22 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		The error appears when I try and run the game after installing. It accepts the serial code whilst installing.

(in reply to Goolie)
Post #: 6
RE: Error Code 18 - 5/5/2009 10:50:56 AM   
greatpatton

 

Posts: 3
Joined: 1/6/2005
Status: offline 		I have the exact same problem!!! I raised a support call 5 days ago and I still not have an answer...

(in reply to Goolie)
Post #: 7
RE: Error Code 18 - 5/5/2009 2:24:07 PM   
Greg Wilcox

 

Posts: 361
Joined: 4/14/2006
Status: offline 		That's a strange error message and not one of the standard ones what OS are you guys using?

-Greg

_____________________________

Greg Wilcox
Production Assistant

(in reply to greatpatton)
Post #: 8
RE: Error Code 18 - 5/5/2009 4:04:24 PM   
greatpatton

 

Posts: 3
Joined: 1/6/2005
Status: offline 		My OS is Vista professional

(in reply to Greg Wilcox)
Post #: 9
RE: Error Code 18 - 5/5/2009 4:59:59 PM   
Sotamaris

 

Posts: 2
Joined: 5/5/2009
Status: offline 		Same here.

Error code: 255

(in reply to greatpatton)
Post #: 10
RE: Error Code 18 - 5/5/2009 5:08:52 PM   
Greg Wilcox

 

Posts: 361
Joined: 4/14/2006
Status: offline 		Thanks I just sent you both a PM hopefully we can get to the bottom of this issue.

-Greg

_____________________________

Greg Wilcox
Production Assistant

(in reply to Sotamaris)
Post #: 11
RE: Error Code 18 - 5/5/2009 5:23:31 PM   
Erik Rutins

 

Posts: 31310
Joined: 3/28/2000
From: Vermont, USA
Status: online 		Could you all post DxDiag files please?

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Greg Wilcox)
Post #: 12
RE: Error Code 18 - 5/5/2009 6:02:04 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		Where is my DxDiag file...?

(in reply to Erik Rutins)
Post #: 13
RE: Error Code 18 - 5/5/2009 7:00:18 PM   
berndn

 

Posts: 205
Joined: 1/5/2007
Status: offline 		Just use the windows Start button on the left, down corner. In vista use the Start search field and type in dxdiag. Hit enter.
Dxdiag should start. Maybe it's a good idea to use the Save all information button and save the info to a txt file. You can upload this file.

(in reply to Goolie)
Post #: 14
RE: Error Code 18 - 5/5/2009 7:09:15 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		DxDiag as requested....

Attachment (1)

(in reply to berndn)
Post #: 15
RE: Error Code 18 - 5/5/2009 7:46:36 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		See example....




Attachment (1)

(in reply to Goolie)
Post #: 16
RE: Error Code 18 - 5/5/2009 9:50:35 PM   
Sotamaris

 

Posts: 2
Joined: 5/5/2009
Status: offline 		* EDIT *

Using Vista Home Premium SP 1

Finally I could manage it this way:

1) Installation as Administrator in Win XP SP 2 mode.
2) Starting by shortcut using Win XP SP2 mode

Maybe this will help you too.

(in reply to Goolie)
Post #: 17
RE: Error Code 18 - 5/5/2009 10:07:17 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		I've also noticed that several copies of "ccnormanrez" (or similar) are running on task manager slowing my pc down.

(in reply to Sotamaris)
Post #: 18
RE: Error Code 18 - 5/5/2009 10:16:41 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		Sotamaris...thanks for the advice but that didn't work either. I'm really starting to regret buying this game at all....

(in reply to Goolie)
Post #: 19
RE: Error Code 18 - 5/6/2009 12:42:06 AM   
Erik Rutins

 

Posts: 31310
Joined: 3/28/2000
From: Vermont, USA
Status: online 		Hi guys, we're working on this, never fear. This is some kind of issue with your systems interfering with the serial number system rather than the game itself, we just have to narrow down what could be causing it (OS settings, background software, etc.). I'll be meeting with Greg tomorrow to go over things and hopefully figure this out.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Goolie)
Post #: 20
RE: Error Code 18 - 5/6/2009 7:03:59 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		Any progress....???

(in reply to Erik Rutins)
Post #: 21
RE: Error Code 18 - 5/6/2009 7:12:41 PM   
Greg Wilcox

 

Posts: 361
Joined: 4/14/2006
Status: offline 		We are still working on it. I'm going to send you a PM in a sec to ask a couple of specific questions.

-Greg

_____________________________

Greg Wilcox
Production Assistant

(in reply to Goolie)
Post #: 22
RE: Error Code 18 - 5/12/2009 8:29:59 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		....still not working.

(in reply to Greg Wilcox)
Post #: 23
RE: Error Code 18 - 5/16/2009 8:05:59 AM   
Shaun Wallace


Posts: 798
Joined: 3/23/2001
From: UK
Status: offline 		Hia Goolie,

What version of Vista are you using, I had the same error in testing for a while and have had it with various versions of CC, CoI, WaR and TlD.

It occured on Vista, both 32 and 64 bit (what I am using now) I went to the root CC directory, re-entered the serial, set the game to run in win XP SP 2 mode with admin privs and turned off visual effects. This seemed to do the trick. The serial change worked with WaR and the other changes fixed the other 2 versions. LMK how you get on and I will see what I can do mate.

Cheers - Shaun

_____________________________

Sulla - No friend ever helped me, and no enemy ever wronged me, whom I have not repaid in full. - Lucius Cornelius Sulla
http://www.closecombat.org/

(in reply to Goolie)
Post #: 24
RE: Error Code 18 - 5/16/2009 12:45:59 PM   
RD_Oddball


Posts: 4833
Joined: 2/10/2007
Status: offline 		Thanks for the help Shaun.  I know this is being worked on by Greg and Steve too so it might be good to co-ordinate with them as well.

(in reply to Shaun Wallace)
Post #: 25
RE: Error Code 18 - 5/20/2009 2:50:31 AM   
TwistedKev

 

Posts: 1
Joined: 5/19/2009
Status: offline 		I am also having the same issue. I am using vista. game installed ok with serial number but gives error code 18 when I try to run it. At first I could not even get to the game menu. autorun would just hang then I turned off xp service pack 2 compatability and the game menu loads, but I get the error 18 message. My other matrix games work fine on this computer, WITP, Hired guns, Advance tactics. Thank you for looking into this. Kevin

(in reply to RD_Oddball)
Post #: 26
RE: Error Code 18 - 6/2/2009 3:42:45 AM   
whizbanggang

 

Posts: 2
Joined: 6/2/2009
Status: offline 		Can anyone assist with the "Error 18"? I just purchased the game on 5/31/09 via digital download. Installation was successful but I am unable to launch the game. I get the "Error 18" message. Also as someone mentioned above several copies of "ccnormanrez" (or similar) are running on task manager slowing my pc down. I'm on Vista Home Basic 6.0 SP1. DxDiag is attached.

Please help, Matrix Games. Thanks.



Attachment (1)

(in reply to Goolie)
Post #: 27
RE: Error Code 18 - 6/5/2009 2:06:13 PM   
Goolie

 

Posts: 25
Joined: 1/21/2008
Status: offline 		Try launching the game whilst holding down "ctrl"..this launches the options menu. Disable videos to make it work.
I also find that running the game windowed makes it more stable.

(in reply to whizbanggang)
Post #: 28
RE: Error Code 18 - 6/12/2009 2:35:34 AM   
whizbanggang

 

Posts: 2
Joined: 6/2/2009
Status: offline 		I thought I'd post the resolution of my Error 18 issue for future forum reference...Until Intel updates their graphics card drivers, playing on my laptop is out of the question. The game works fine on my desktop, so no worries.

>>>>>
After some research we found that the problem is with your integrated video card. It does not fully support “Transform & Lighting”, (T&L) I have included a link to Intel’s support page and have also copy and pasted the information below. Unfortunately until Intel comes up with some new drivers to support T&L a lot of the newer games will not run properly. If you have another computer which does not use any of the video chipsets below your game will run without any issues. Please contact us again if you have any further questions.

http://www.intel.com/support/graphics/sb/CS-011910.htm



Graphics
Support for Hardware Transform and Lighting (T&L)


Only the Intel® G965 Express Chipset Family supports hardware Transform and Lighting (T&L)1. All other Intel® graphics products do not have hardware support for T&L. In most games, transform and lighting calculations can be performed on the processor with acceptable performance. A small number of games that specifically check for hardware T&L support may fail to run.
1 Although the chipset hardware itself supports T&L, future graphics drivers will be required to utilize this feature.
This applies to:
I
Intel® 3 Series Chipsets
Intel® 4 Series Chipset
Intel® 82810 Graphics and Memory Controller Hub (GMCH)
Intel® 82815 Graphics Controller
Intel® 82830M Graphics and Memory Controller Hub (GMCH)
Intel® 82845G Graphics Controller
Intel® 82852/82855 Graphics Controller Family
Intel® 82865G Graphics and Memory Controller Hub (GMCH)
Intel® 82915G/82910GL Express Chipset Family
Intel® 82945G Express Chipset
Intel® 82946GZ Graphics Controller
Intel® 82G965 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q963 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q965 Graphics and Memory Controller Hub (GMCH)
Intel® G31 Express Chipset
Intel® G33 Express Chipset
Intel® G35 Express Chipset
Intel® G43 Express Chipset
Intel® G45 Express Chipset
Mobile Intel® 915GM/GMS, 910GML Express Chipset Family
Mobile Intel® 945GM Express Chipset Family
Mobile Intel® 965 Express Chipset Family

Pasted from <http://www.intel.com/support/graphics/sb/CS-011910.htm>

(in reply to Goolie)
Post #: 29
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