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Cant order the game

 
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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Crown of Glory: Emperor's Edition >> Cant order the game Page: [1]
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Cant order the game - 5/2/2009 6:16:08 PM   
Vasquez


Posts: 290
Joined: 12/29/2000
From: München, Bayern, Deutschland
Status: offline 		Tried two times (Physical + Digital as always) to order the game. Got both times this error message at the end:

No error message found.

(Error Number: 31205007 - 0)

Since I dont want to have my Creditcard spammed later by several orders for several copies I stopped right now.

Hmm

_____________________________

KP, BiN, BiI, HttR, TOAWIII, Campaign Series, GoA, AGEOD:ACW, CC:TLD,CC:WaR, Advanced Tactics, FoF, CoG:EE,
GG:WAW, GG:WbtS, GG:EDtBtR, GG:WitE, WitP:AE, GB:M, PzCorps, Scourge of War Series, AP:OS, C:TGW

http://7idGaming.de
Post #: 1
RE: Cant order the game - 5/3/2009 5:09:08 AM   
Gil R.


Posts: 9560
Joined: 4/1/2005
Status: offline 		You should probably try e-mailing support@matrixgames.com. I'm sorry that you're having trouble. (Any chance this is browser related? You could always try a different computer.)

(in reply to Vasquez)
Post #: 2
RE: Cant order the game - 5/3/2009 2:06:50 PM   
Vasquez


Posts: 290
Joined: 12/29/2000
From: München, Bayern, Deutschland
Status: offline 		Well. Last time it took the support team 2+ weeks to reply to my problem (forums related).

Besides that I hesitate to try again to order the game cause the last time I did that with a similar problem my creditcard was charged 5 times and it took me 2 months to get my money back (another gaming company tho).

Its not the first time I ordered from matrix btw ;)

_____________________________

KP, BiN, BiI, HttR, TOAWIII, Campaign Series, GoA, AGEOD:ACW, CC:TLD,CC:WaR, Advanced Tactics, FoF, CoG:EE,
GG:WAW, GG:WbtS, GG:EDtBtR, GG:WitE, WitP:AE, GB:M, PzCorps, Scourge of War Series, AP:OS, C:TGW

http://7idGaming.de

(in reply to Gil R.)
Post #: 3
RE: Cant order the game - 5/3/2009 3:23:41 PM   
Erik Rutins

 

Posts: 31235
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Vasquez,

Please don't assume that problems you had elsewhere would repeat here. As far as support goes, our Help Desk is the official support now, not support@matrixgames.com. That e-mail address just sends you to the Help Desk now.

If you e-mail me at erikr@matrixgames.com with your error and order ID, I can have store support investigate. This is not something that we or Western Civ will be able to resolve on our own, that's a Digital River error and we'll need to bring in their support.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Vasquez)
Post #: 4
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