From: Vermont, USA
I cannot download updates to two games and why can't I? The download page throws me to someplace that doesnt recognize me, yet I had to get to the members page to get to that page...very frustrating. That and the last matrix game (I wont say which one) I bought was abysmally poor in design, playability and execution... I have been playing war games for decades, I do not make the accusation lightly. Bye bye Matrix, I used to be a fan, but I am astounded by a lousy game and inability to download updates...
I'm glad this seems to be worked out, sorry we didn't notice this earlier but we don't check this forum as it's for support by gamers. Did you communicate with us through our Help Desk?
There's no need to login anywhere to download our official updates, only the beta updates require a login to the Members Club. We also include in all our recent releases an automatic update utility that simply requires you to click on the Update link in the Game Menu or the Start Menu folder for the game in order to automatically update it to the latest version.
If you'd like to speak with me regarding your complaints, feel free to e-mail me at email@example.com