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IMPORTANT: Physical Version Availability

 
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IMPORTANT: Physical Version Availability - 2/27/2009 5:30:16 PM   
Erik Rutins

 

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Crown of Glory: Emperor's Edition has been released with an online (download only) release first, followed by a physical release. We _cannot_ "upgrade" a download only purchase to add a physical boxed copy later. Therefore, if you think you will want a boxed copy with a printed manual, please wait for those options to show up in the store.

Once the physical options show up, we recommend purchasing the "Digital + Physical" version as the manuals are still being printed and the physical shipment date is still several weeks away. With the "Digital + Physical" option, you will be able to download and play now while waiting for your physical back-order to be filled, at the same cost as "Physical Only".

We will keep you posted regarding the expected physical dates. Right now, we expect physical options to appear in the store by March 5th and we expect them to ship out in early April.

Regards,

- Erik

< Message edited by Erik Rutins -- 2/27/2009 6:53:03 PM >


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Post #: 1
RE: IMPORTANT: Physical Version Availability - 2/27/2009 6:31:02 PM   
CeltiCid


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Erik, i dont want to wait to April, so i have already bought the digital version and im downloading it now. But i still want the physical, all game ive bought here are physical. i love the box, the manual and so...

Will be there any chance for the online buyers to get a physical copy later?

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Post #: 2
RE: IMPORTANT: Physical Version Availability - 2/27/2009 6:43:45 PM   
Joram

 

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Uh-oh, I think you should have read that a bit closer.... you needed to wait till March 5th for that option to appear in the store.

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RE: IMPORTANT: Physical Version Availability - 2/27/2009 6:53:29 PM   
Erik Rutins

 

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CeltiCid,

Sorry, there's nothing we can do. We have no ability to add a physical option to an existing order, that's a store upgrade that we still have pending. I posted the warning in the hopes that this wouldn't happen, I'm sorry for the inconvenience.

Regards,

- Erik

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Post #: 4
RE: IMPORTANT: Physical Version Availability - 2/27/2009 10:12:18 PM   
PDiFolco

 

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Well, that may be a bit convoluted, but why not allowing (when it'll be ready)  a "physical only" *new* order, and customers of the download version will get a big coupon (with their serial) so that they pay only for the difference between both "options" ?
This way you won't have to add options, as it'll be a new order...
Am I clear ? Stupid ?

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Post #: 5
RE: IMPORTANT: Physical Version Availability - 3/1/2009 12:24:07 AM   
balto

 

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I want to wait for the Physical and Digital.  Is it breaking any rules if I ask that someone email me the manual so I can read it while I wait.  I have been drooling over this game for about 5 months, waiting till March 5 feels like 100 years away!!

If request is breaking rules, please delete this post and accept my apology.

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Post #: 6
RE: IMPORTANT: Physical Version Availability - 3/1/2009 12:50:07 AM   
Erik Rutins

 

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I'm afraid that is against the rules, sorry Balto. Have you already taken a look at the video tutorials, developer's notes and AARs?

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RE: IMPORTANT: Physical Version Availability - 3/1/2009 12:55:34 AM   
balto

 

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I apologize for that.  As far as all the info you list.  You kidding me, I have been following this beauty for a long time.  But also, I am a PBEMer, and the AARs and 2 of the 3 tutuorials are for Detailed.   So I will not be dealing with that.

I guess I will have to do something productive tonight!

Thanks, for responding.

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Post #: 8
RE: IMPORTANT: Physical Version Availability - 3/1/2009 2:59:45 AM   
Mus

 

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Im not really getting why you didnt just offer the digital and physical option now and ship the physical games in april. What difference does another week make.

But oh well, Im just going to get the Digital version anyways because I dont want to wait a week just so I can have a physical manual.

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Post #: 9
RE: IMPORTANT: Physical Version Availability - 3/1/2009 3:10:01 AM   
flipperwasirish


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quote:

ORIGINAL: Mus

Im not really getting why you didnt just offer the digital and physical option now and ship the physical games in april. What difference does another week make.

But oh well, Im just going to get the Digital version anyways because I dont want to wait a week just so I can have a physical manual.

They expained it was not possible to do both and still have the DD available yesterday. I can wait until the physical option is available. And I have no problem with others getting the DD now. Everybody will be happy soon.

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Post #: 10
RE: IMPORTANT: Physical Version Availability - 3/1/2009 4:15:39 AM   
shaunchattey

 

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Hmmm i love COG! ill probably wait for the boxed version... however, i dont have a credit card.. is there someway i could pay by cheque etc? and would this effect the 10$ off for having original cog?

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Post #: 11
RE: IMPORTANT: Physical Version Availability - 3/1/2009 4:23:20 AM   
Erik Rutins

 

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You can pay by check in our store, but you will need to contact the store by phone to do that, IIRC. It will also add a delay to the processing time. In order to apply a discount, you would first need your discount code before you call in your order.

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Post #: 12
RE: IMPORTANT: Physical Version Availability - 3/1/2009 4:32:06 AM   
shaunchattey

 

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ok thanks, im fiddling with paypal, they have some form of credit card i may be able to put money on 

Nappy, here i come ;) British navy!

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Post #: 13
RE: IMPORTANT: Physical Version Availability - 3/5/2009 5:11:15 PM   
TR Shrum

 

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Is the Physical/Digital option for COG EE still on schedule for today?

Thanks

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Post #: 14
RE: IMPORTANT: Physical Version Availability - 3/5/2009 6:42:17 PM   
Erik Rutins

 

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Latest news: The physical QA is complete. We wanted to post it this morning, but we've been waiting on getting the physical discount codes from DR. We can't post it without having discount codes available for prior COG owners who want the physical version, so we're stuck until they get those to us. I just reminded them again to get a move on.

With any luck, we'll still have it up today.

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Post #: 15
RE: IMPORTANT: Physical Version Availability - 3/5/2009 7:24:59 PM   
Erik Rutins

 

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Physical versions are now in the process of going live!

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Erik Rutins
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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 16
RE: IMPORTANT: Physical Version Availability - 3/5/2009 8:06:00 PM   
Steely Glint


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And there was much rejoicing!

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RE: IMPORTANT: Physical Version Availability - 3/5/2009 8:09:57 PM   
JudgeDredd


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thx for the heads up Erik...still waiting

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Post #: 18
RE: IMPORTANT: Physical Version Availability - 3/5/2009 9:21:54 PM   
Steely Glint


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It's still not up yet - go yell at your webmaster.

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Post #: 19
RE: IMPORTANT: Physical Version Availability - 3/5/2009 9:27:12 PM   
Erik Rutins

 

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It should be working fine at this point. I may have posted too early before the store cache had fully cleared, but I just confirmed with DR that the physical options are live and the Digital + Physical bundle is available.

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Erik Rutins
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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 20
RE: IMPORTANT: Physical Version Availability - 3/5/2009 9:51:10 PM   
Zakhal


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I just get error (Error Number: 30024901 - 0) when it tries to verify my payment information. Ive been able to order with cc before.

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Post #: 21
RE: IMPORTANT: Physical Version Availability - 3/5/2009 10:12:15 PM   
Zakhal


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!!Ok I managed to buy the game through paypal (cost over 60€) and when I do the d/l it offers me HIRED GUNS instead of CROWN OF GLORY:EE. Somthing wrong??

I try to d/l the game through order status but I get this error:
quote:


Message 99998 - To protect ourselves against fraud, we need to set a cookie on your computer. In order to continue your purchase online, please reset your browser to allow cookies. You can make your purchase and then set cookies off again in your browser. If you already allow cookies, there may be a problem that can be corrected by deleting the cookie file.


I do have cookies on (I never took them off). Browser is Firefox 3.0.6

Attachment (1)

< Message edited by Zakhal -- 3/5/2009 11:26:52 PM >


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"99.9% of all internet arguments are due to people not understanding someone else's point. The other 0.1% is arguing over made up statistics."- unknown poster
"Those who dont read history are destined to repeat it."– Edmund Burke

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Post #: 22
RE: IMPORTANT: Physical Version Availability - 3/5/2009 10:27:14 PM   
Zakhal


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I tried to d/l it through ie7 but I get the wrong game through that too? Oh well I give up. I guess Im not going to get to play this atleast today.

Attachment (1)

< Message edited by Zakhal -- 3/5/2009 10:51:38 PM >


_____________________________

"99.9% of all internet arguments are due to people not understanding someone else's point. The other 0.1% is arguing over made up statistics."- unknown poster
"Those who dont read history are destined to repeat it."– Edmund Burke

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Post #: 23
RE: IMPORTANT: Physical Version Availability - 3/5/2009 10:56:24 PM   
RedArgo


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I began the download and it also says hired guns.

Bill

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Post #: 24
RE: IMPORTANT: Physical Version Availability - 3/5/2009 11:17:08 PM   
Houtje

 

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Same here. Bought COGEE digital&physical. Am now downloading hired guns instead of COGEE. What to do?

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Post #: 25
RE: IMPORTANT: Physical Version Availability - 3/5/2009 11:18:03 PM   
Randomizer

 

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Hired Guns here too.

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Post #: 26
RE: IMPORTANT: Physical Version Availability - 3/6/2009 1:14:15 AM   
TR Shrum

 

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I would like to place an order.  Has the D/P DL problem been fixed yet?

Thanks

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Post #: 27
RE: IMPORTANT: Physical Version Availability - 3/6/2009 2:42:31 AM   
Steely Glint


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quote:

ORIGINAL: RedArgo

I began the download and it also says hired guns.



Sounds like the webmaster screwed up and put in the wrong link.

Guys, don't be buying this until Matrix tells you it's fixed.

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RE: IMPORTANT: Physical Version Availability - 3/6/2009 3:57:09 AM   
Greg Wilcox

 

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It should be fixed now. I'm checking in to see what needs to be done for those that ordered while the wrong file was linked, but given that everyone at DR has gone home by now I'll have the answer sometime in the AM EST tomorrow.

I apologize for this issue.

-Greg

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Post #: 29
RE: IMPORTANT: Physical Version Availability - 3/6/2009 4:11:17 AM   
Greg Wilcox

 

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I just talked with DR and we should have those who received the wrong download taken care of in the AM.

Again I apologize for the problem.

-Greg

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Greg Wilcox
Production Assistant

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Post #: 30
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