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Can't even launch the game (details inside)

 
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Can't even launch the game (details inside) - 12/8/2008 10:19:26 PM   
Azar

 

Posts: 5
Joined: 12/8/2008
Status: offline 		I just installed the game. Whenever I click on the "Play" button on the launcher menu the game doesn't start but instead gives me this error message, "JAZZ Project Exception". I'm also posting a screenshot of this error window.






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RE: Can't even launch the game (details inside) - 12/8/2008 10:49:57 PM   
Azar

 

Posts: 5
Joined: 12/8/2008
Status: offline 		I'm also including the DxDiag file.


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Post #: 2
RE: Can't even launch the game (details inside) - 12/8/2008 11:42:31 PM   
Erik Rutins

 

Posts: 31223
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Azar,

Both your video and audio drivers are from 2005, please update those to the latest. Of more concern is that your video card is an integrated one. I think that will work if you have the latest drivers, but if it doesn't support enough of the DirectX 9 functionality, you may need to use something like 3D Analyzer to simulate the missing functions before the game will be happy.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Azar)
Post #: 3
RE: Can't even launch the game (details inside) - 12/9/2008 12:18:54 AM   
Slick Wilhelm


Posts: 1588
Joined: 7/22/2007
From: Rochester, MN
Status: offline
quote:

ORIGINAL: Erik Rutins


Both your video and audio drivers are from 2005



(in reply to Erik Rutins)
Post #: 4
RE: Can't even launch the game (details inside) - 12/9/2008 1:01:30 AM   
Azar

 

Posts: 5
Joined: 12/8/2008
Status: offline 		Ok, I'll try 3D Analyzer and see if it works. If it doesn't then I guess I'm gonna HAVE TO upgrade my computer...grrr

(in reply to Azar)
Post #: 5
RE: Can't even launch the game (details inside) - 12/9/2008 1:16:14 AM   
milkweg


Posts: 461
Joined: 7/23/2007
Status: offline 		When Windows7 comes out and in conjunction with an I7 cpu you could run the game without a video card installed even. It would run much slower than with a video card installed but it can run fully 3D accelerated games just using one of the cores of the I7 cpu. 

(in reply to Azar)
Post #: 6
RE: Can't even launch the game (details inside) - 12/9/2008 1:45:17 AM   
Azar

 

Posts: 5
Joined: 12/8/2008
Status: offline 		That's great news, in that case I'll see which option squeezes my wallet less, going for I7 with Windows 7 or upgrading to a current gaming level computer. Too bad these kind of games don't come out on consoles, even when every once in a while they do, they turn out like either Fallout BOS, or more recently Fallout 3.

(in reply to milkweg)
Post #: 7
RE: Can't even launch the game (details inside) - 12/10/2008 4:30:42 PM   
sobibor

 

Posts: 15
Joined: 3/20/2008
Status: offline 		Same problem.

I try 3D analyzer but I need to find the exe file. I locate "game.exe" on bin folder, I select it and run with 3D analyzer but then I got an error message saying the serial number is invalid.

Any help?

(in reply to Azar)
Post #: 8
RE: Can't even launch the game (details inside) - 12/10/2008 9:40:21 PM   
Erik Rutins

 

Posts: 31223
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Sobibor,

Could you post a DxDiag file for us please? Game.exe is the right file, but it sounds like 3D Analyzer or soemthing else is interfering with the serial number check. I'm not sure how you've got it configured, but have you made sure it's still being run with the right path so that it knows where all the other game files are?

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sobibor)
Post #: 9
RE: Can't even launch the game (details inside) - 12/12/2008 6:11:55 PM   
sobibor

 

Posts: 15
Joined: 3/20/2008
Status: offline 		Sorry, where can I find this dxdiag file?

(in reply to Erik Rutins)
Post #: 10
RE: Can't even launch the game (details inside) - 12/12/2008 6:38:08 PM   
Terl


Posts: 546
Joined: 6/1/2005
From: Charleston, WV
Status: offline 		Go  to http://www.matrixgames.com/forums/tm.asp?m=1971026 and follow the directions there (it is at the top of this tech support forum).

(in reply to sobibor)
Post #: 11
RE: Can't even launch the game (details inside) - 12/13/2008 11:45:34 AM   
sobibor

 

Posts: 15
Joined: 3/20/2008
Status: offline 		Ok, thanks. This is the file.



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Post #: 12
RE: Can't even launch the game (details inside) - 12/15/2008 1:11:33 PM   
moneytoo

 

Posts: 5
Joined: 12/15/2008
Status: offline
quote:

ORIGINAL: Azar

I just installed the game. Whenever I click on the "Play" button on the launcher menu the game doesn't start but instead gives me this error message, "JAZZ Project Exception". I'm also posting a screenshot of this error window.








Hello,

I have the same problem as Azar. I have an Compaq nx 7300 laptop (core 2, 2gb ram). I have already read the hole article, and freshed my drivers too, but the problem still the same. I think my videocard is the weakest point wich is an Intel Express 945 Chipset family. It has 8-224 mb ram from the laptop main memory, so the game cant use it.

So I cant play. If you have any idea please tell me.

THX

JH

(in reply to Azar)
Post #: 13
RE: Can't even launch the game (details inside) - 12/15/2008 2:08:11 PM   
Terl


Posts: 546
Joined: 6/1/2005
From: Charleston, WV
Status: offline
quote:

ORIGINAL: sobibor

Ok, thanks. This is the file.




You may wish to try updating your graphics drivers. noticed there are newer ones on the ATI site.. I am not sure that the 9250 is a good enough card to run the game. Is the card direct X 9.0c ready? I dd a bit of quick searches in Google and notice much difficulty with direct x 9.0c. Your card does not even meet the specs indicated on the product page for the game.

From the product page: 
Video: 256 ̀b 3D, NVidia GeForce 6600GT / ATi Radeon X1600Pro or higher



< Message edited by Terl -- 12/15/2008 2:09:12 PM >

(in reply to sobibor)
Post #: 14
RE: Can't even launch the game (details inside) - 12/15/2008 2:21:45 PM   
Erik Rutins

 

Posts: 31223
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Sobibor,

Your card is definitely an old one. Of equal concern is that your video drivers are from 2006 and your sound drivers are from 2003! Please update both and see if that helps, it's a necessary step.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Terl)
Post #: 15
RE: Can't even launch the game (details inside) - 12/15/2008 3:39:36 PM   
sobibor

 

Posts: 15
Joined: 3/20/2008
Status: offline 		Erik, Terl, thank you very much. I´ll try to update. If doesn't work I will have to wait to my new PC

(in reply to Erik Rutins)
Post #: 16
RE: Can't even launch the game (details inside) - 12/16/2008 12:27:28 PM   
moneytoo

 

Posts: 5
Joined: 12/15/2008
Status: offline
quote:

ORIGINAL: moneytoo


quote:

ORIGINAL: Azar

I just installed the game. Whenever I click on the "Play" button on the launcher menu the game doesn't start but instead gives me this error message, "JAZZ Project Exception". I'm also posting a screenshot of this error window.








Hello,

I have the same problem as Azar. I have an Compaq nx 7300 laptop (core 2, 2gb ram). I have already read the hole article, and freshed my drivers too, but the problem still the same. I think my videocard is the weakest point wich is an Intel Express 945 Chipset family. It has 8-224 mb ram from the laptop main memory, so the game cant use it.

So I cant play. If you have any idea please tell me.

THX

JH


Any idea? What should I do?

THX.

JH

(in reply to moneytoo)
Post #: 17
RE: Can't even launch the game (details inside) - 12/16/2008 12:34:06 PM   
Erik Rutins

 

Posts: 31223
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		JH,

Could you post a DxDiag file as well please?

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to moneytoo)
Post #: 18
RE: Can't even launch the game (details inside) - 12/16/2008 4:05:06 PM   
moneytoo

 

Posts: 5
Joined: 12/15/2008
Status: offline 		Here it goes. Thx for your help.

JH

Attachment (1)

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Post #: 19
RE: Can't even launch the game (details inside) - 12/18/2008 10:33:05 AM   
moneytoo

 

Posts: 5
Joined: 12/15/2008
Status: offline
quote:

ORIGINAL: moneytoo

Here it goes. Thx for your help.

JH


So I have ried the 3danalyzer, but it doesnt work. If I start the main program (autorun.exe) from the directory and I click on the play button - nothing happens. I tried the game.exe from bin directory, but I got an Invalid serial number attention. SO the game wont work. I need your help. THX.

(in reply to moneytoo)
Post #: 20
RE: Can't even launch the game (details inside) - 12/19/2008 9:06:14 PM   
Erik Rutins

 

Posts: 31223
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi JH,

Unfortunately, your DxDiag confirms that you have an integrated video chipset which is below the game's minimum requirements. It's very important to be aware of what hardware you have and whether it meets the requirements or not. I will ask the serial system developer if there's any way we can get 3D Analyzer to work without generating that error. Unfortunately, we are entering our holiday hours and I can't guarantee anything until January.

Regards,

- Erik

_____________________________

Erik Rutins
Director of Product Development and Business Relations


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to moneytoo)
Post #: 21
RE: Can't even launch the game (details inside) - 12/20/2008 7:17:01 AM   
moneytoo

 

Posts: 5
Joined: 12/15/2008
Status: offline 		Hi Erik, Thanks for the answer. I am on holiday now so I understood your "problem". Thx again, and merry xmas, and happy new year. Bye JH  

(in reply to Erik Rutins)
Post #: 22
RE: Can't even launch the game (details inside) - 1/3/2009 5:32:18 AM   
noobstruck

 

Posts: 3
Joined: 1/3/2009
Status: offline 		i have the same problem please help tnx

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Post #: 23
RE: Can't even launch the game (details inside) - 1/4/2009 3:27:07 AM   
noobstruck

 

Posts: 3
Joined: 1/3/2009
Status: offline 		anyone please help me about this problem

(in reply to noobstruck)
Post #: 24
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