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To Matrix Games: Forum keeps logging me out

 
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To Matrix Games: Forum keeps logging me out - 11/23/2008 3:03:18 PM   
dave_wolf

 

Posts: 159
Joined: 1/19/2008
From: GER, where two rivers meet.
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First of all, sorry if this is the wrong place. I wasn't sure where else to go.

Straight to the point, the forum keeps logging me out between page requests (especially in private forums). The problem isn't on my side. No change of Internet connection or browser settings, but suddenly I get 'Access denied blabla' without hitting Log Out (even seconds after the last successful page request). And I don't have any similar problems anywhere else.

Sometimes it's every second page request that gets denied for no reason. Helping your developers like that has become a major PITA. I'm hearing this problem has been around for a while, but it's certainly still there.

Please, with sugar on it, do something about it! Thanks!

< Message edited by dave_wolf -- 11/30/2008 10:00:34 AM >


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RE: To Matrix Games: Forum keeps logging me out - 11/30/2008 10:02:06 AM   
dave_wolf

 

Posts: 159
Joined: 1/19/2008
From: GER, where two rivers meet.
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Now I even get session time outs seconds after I logged in! This must be the worst commercial forum application...

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RE: To Matrix Games: Forum keeps logging me out - 11/30/2008 5:24:28 PM   
Jeffrey H.


Posts: 3153
Joined: 4/13/2007
From: San Diego, Ca.
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Just a suggestion, there was a thread about this topic a few months ago, did you do a forum search for it ?

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RE: To Matrix Games: Forum keeps logging me out - 11/30/2008 6:10:55 PM   
JudgeDredd


Posts: 8551
Joined: 11/14/2003
From: Scotland
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As far as I know, there was no "official" answer or resolution Jeffrey H

I had the logout issues, but they disappeared.

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Post #: 4
RE: To Matrix Games: Forum keeps logging me out - 11/30/2008 6:27:37 PM   
Erik Rutins

 

Posts: 33913
Joined: 3/28/2000
From: Vermont, USA
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It should have been fixed. I've asked our Admin to look at this thread and see if something else may be going on.

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RE: To Matrix Games: Forum keeps logging me out - 11/30/2008 6:37:19 PM   
junk2drive


Posts: 12907
Joined: 6/27/2002
From: Arizona West Coast
Status: offline
I just switched to a new security software and had to fiddle with settings for cookies. Checking the stay logged in box didn't work at first. (Other websites too)

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Post #: 6
RE: To Matrix Games: Forum keeps logging me out - 12/2/2008 12:21:21 PM   
Alex Fiedler


Posts: 507
Joined: 7/22/2003
From: Sydney
Status: offline
I made some changes to the cookie setup, so can you let me know if it performs any better now?

You may need to clear your cache and delete any stored cookies for the changes to take effect.

Also, those of you having problems, are you running any security software that might block the cookies?

(in reply to junk2drive)
Post #: 7
RE: To Matrix Games: Forum keeps logging me out - 12/8/2008 5:35:27 AM   
dave_wolf

 

Posts: 159
Joined: 1/19/2008
From: GER, where two rivers meet.
Status: offline
Thanks for the replies. The problem is still there. Not as bad as before, but still there.

As I discovered it's Mozilla (2) that apparently doesn't like your forum. IE (6) works fine. So for the time being I have to live with IE.

Still flawed IMO, if a forum only works with Microsoft browsers. Then again what can you expect from ASP...

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The artist formerly known as davewolf.

Lose your password, let your email account expire and you're a complete noob again...

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RE: To Matrix Games: Forum keeps logging me out - 12/8/2008 6:32:51 AM   
Grell

 

Posts: 1064
Joined: 4/1/2004
From: Canada
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My Mozilla Firefox browser works fine on this forum.

Regards,

Grell

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Post #: 9
RE: To Matrix Games: Forum keeps logging me out - 12/8/2008 3:20:58 PM   
Erik Rutins

 

Posts: 33913
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Firefox works fine for me too, it's my default browser and I haven't been logged out of the forums in months.

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Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

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Post #: 10
RE: To Matrix Games: Forum keeps logging me out - 12/8/2008 3:29:15 PM   
JudgeDredd


Posts: 8551
Joined: 11/14/2003
From: Scotland
Status: offline
Same here...Firefox and no logouts in months

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Post #: 11
RE: To Matrix Games: Forum keeps logging me out - 12/8/2008 5:20:08 PM   
shikai

 

Posts: 660
Joined: 7/18/2005
Status: offline
Well, I still have problems using the forum: It's like access for maybe 1-2 min. and then no new forum side will be loaded. If that's what being logged out means.

Using Firefox 3.0.4

Regards

(in reply to JudgeDredd)
Post #: 12
RE: To Matrix Games: Forum keeps logging me out - 12/8/2008 6:06:59 PM   
Erik Rutins

 

Posts: 33913
Joined: 3/28/2000
From: Vermont, USA
Status: offline
I'm also using FireFox 3.04, this has to be something other than the browser. Either your settings are different than mine or perhaps you have some third party software that's not interacting well with the site cookies?

_____________________________

Erik Rutins
Director of Product Development


For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to shikai)
Post #: 13
RE: To Matrix Games: Forum keeps logging me out - 12/8/2008 6:33:49 PM   
shikai

 

Posts: 660
Joined: 7/18/2005
Status: offline
What would that be? AV Guard?

Matrix is really the only webside, I'm aware of, that for me, falls into deep sleep after a few minutes.

Regards

(in reply to Erik Rutins)
Post #: 14
RE: To Matrix Games: Forum keeps logging me out - 12/8/2008 6:40:04 PM   
dave_wolf

 

Posts: 159
Joined: 1/19/2008
From: GER, where two rivers meet.
Status: offline

quote:

ORIGINAL: Erik Rutins

I'm also using FireFox 3.04, this has to be something other than the browser. Either your settings are different than mine or perhaps you have some third party software that's not interacting well with the site cookies?

Well, Windows firewall is deactivated, both Zonealarm and virus scanner configured NOT to interfere with cookies, no other third party software in that department. Firefox default configured: accept all cookies (without exception). And, as I mentioned before, no other place causes similar trouble for me. So I just can't see how the issue can be on my side.

Anyway, suppose I have to live with bad old IE, for whatever reason...


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The artist formerly known as davewolf.

Lose your password, let your email account expire and you're a complete noob again...

(in reply to Erik Rutins)
Post #: 15
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